酒店回复: Thank you for bringing these issues to our attention. We’re very sorry to hear about the condition of your room and truly regret that your experience did not meet expectations. We’re actively working on maintenance and property improvements, and your feedback is valuable in helping us prioritize necessary repairs. We hope you’ll consider giving us another chance in the future.
酒店回复: We’re very sorry to hear about your experience. The safety and comfort of our guests are our top priorities, and we take your concerns seriously. We are addressing these issues internally and working to ensure a better environment for all our guests. Thank you for bringing this to our attention.
酒店回复: We’re truly sorry to hear about your experience. The safety and comfort of our guests is extremely important to us, and we take concerns like this seriously. We’ll be reviewing this incident closely with our team to ensure better experiences moving forward.
4.0分
家庭亲子
原文
翻译提供方：Google
好的
酒店回复: Thank you for your review!
1.0分
其他
This property is absolutely disgusting. I had low expectations because of the price I have stayed economy hotels before this is by far the worst
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酒店回复: Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet expectations. While we recognize we are an economy property, we aim to provide every guest with a clean and comfortable stay, and it’s clear we fell short in your case. Your comments have been shared with our management and housekeeping teams for immediate attention. We appreciate your honesty and will continue working hard to improve our guests’ experience.
3.0分
其他
Very easy to find very easy to park was under construction, so there was a lot going on, but staff was very kind and got a good night sleep.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear that you found the location convenient, parking easy, and our staff kind and helpful. We appreciate your understanding during the ongoing construction and are happy to know you still had a good night’s rest. We hope to welcome you back once the improvements are complete.
1.0分
情侣出游
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Room dirty and unkept. Needs a good cleaning. Looks like construction is going on. Paint chipping, needs a good paint job. If it wasn't already paid for and we were exhausted we would have left.. No breakfadt as advertised. Ishould if stayed going on
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酒店回复: Thank you for sharing your feedback. We’re very sorry to hear about the condition of your room and the inconvenience caused during your stay. We’re currently undergoing renovation work to improve both the interior and exterior of the property, but we understand that this should never affect cleanliness or guest comfort. Your comments about housekeeping and breakfast have been shared with our team for immediate review. We appreciate you bringing this to our attention and will use your feedback to make meaningful improvements.
2.0分
其他
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Room was clean, the clientele mostly section 8 were a bit iffy. Personally , that building is falling apart and needs to be torn down , half ass patchwork on the balcony not the cleanest on the outside! By far the seediest hotel Ive ever stayed in!
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酒店回复: Thank you for your feedback. We’re glad to hear that your room was clean, though we’re sorry to learn that the overall condition of the property and your experience with the environment did not meet your expectations. We understand your concerns and want you to know that renovations and repairs are ongoing to improve the safety and appearance of the building. We appreciate your honesty and the opportunity to address these issues.
1.0分
朋友出游
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Couldn’t even stay our night there because it was infested with bugs!!! (Stink bugs and what looked like bed bugs) The toilet had a ring of MOLD in it, there were light switches that didn’t work, microwave was disgusting and there was screams coming from other rooms. Didn’t feel safe at all so after we came back from our event we attended we immediately checked out.
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酒店回复: Thank you for your feedback. I’m very sorry to hear about the issues you experienced with cleanliness, maintenance, and safety during your stay. This is far from the standard we want to provide our guests. Your comments are being taken seriously and will be addressed with our team so that improvements can be made right away.
2.0分
其他
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The property was run down. The concrete on the outside of the building is literally crumbling on the underside of the second floor walkway. There were holes in the walls of the room. The floors were filthy. The furniture was old and in bad repair. The “breakfast area” was filthy. The counter was sticky and dirty. If there had been any other option in Brockport I would not have stayed here at all. I booked two nights at this location and left the second night and drove two hours home because I did not want to sleep in this filthy place again. If I could give this property zero stars I would.
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酒店回复: Thank you for taking the time to share such detailed feedback. I am truly sorry your experience was so far below expectations and that the condition and cleanliness of the property caused you to cut your stay short. This is unacceptable, and I regret that we did not provide the comfortable and welcoming environment you deserved. Your comments will be reviewed closely with our team so we can address the issues you mentioned and make improvements.
地毯被撕破了，瓷砖地板上有几块砖松了，卫生纸架从墙上掉了下来，窗户锁不上，冰箱里的冰柜变成了一块坚硬的冰块，电视从墙上掉了下来，电线都垂了下来，电视原来所在的地方有一大块没有上漆，床之间的桌子下面也垂着电线。
糟糕的经历
我已经提交了报告，但强烈不推荐。我怀疑这里有人居住，到处都是购物车。有个人试图进入我的车。房间很脏，和家人住在这里感觉很不安全。最后我离开了，去了另一家酒店。
没有留下。外面停着五辆警车，警灯直指其中一间客房。一个形迹可疑的男子站在外面看着我进房间。我感觉一点也不安全，立刻就离开，去另一家酒店办理入住。
好的
This property is absolutely disgusting. I had low expectations because of the price I have stayed economy hotels before this is by far the worst
Very easy to find very easy to park was under construction, so there was a lot going on, but staff was very kind and got a good night sleep.
Room dirty and unkept. Needs a good cleaning. Looks like construction is going on. Paint chipping, needs a good paint job. If it wasn't already paid for and we were exhausted we would have left.. No breakfadt as advertised. Ishould if stayed going on
Room was clean, the clientele mostly section 8 were a bit iffy. Personally , that building is falling apart and needs to be torn down , half ass patchwork on the balcony not the cleanest on the outside! By far the seediest hotel Ive ever stayed in!
Couldn’t even stay our night there because it was infested with bugs!!! (Stink bugs and what looked like bed bugs) The toilet had a ring of MOLD in it, there were light switches that didn’t work, microwave was disgusting and there was screams coming from other rooms. Didn’t feel safe at all so after we came back from our event we attended we immediately checked out.
The property was run down. The concrete on the outside of the building is literally crumbling on the underside of the second floor walkway. There were holes in the walls of the room. The floors were filthy. The furniture was old and in bad repair. The “breakfast area” was filthy. The counter was sticky and dirty. If there had been any other option in Brockport I would not have stayed here at all. I booked two nights at this location and left the second night and drove two hours home because I did not want to sleep in this filthy place again. If I could give this property zero stars I would.