酒店回复: Thank you for your feedback about your most recent stay here at the hotel. The staff truly does appreciate your comments about your check in experience. In regards to the remodel, we have already done one hallway and are in the process of another hallway. Upon review I see that you were on the side that they have yet to start on yet. If you do chose to come back please mention that you would like to be in a new room and we would gladly accommodate that request. Thank you again and have a wonderful day.
酒店回复: I would like to apologize for our team failing to meet your expectations during your recent stay. I have had a meeting with our housekeeping team and shared your review with them and retrained them all on the proper way of cleaning a room. We are in the process of remodeling and the crew who is doing the renovation went home over the weekend. We do hope you will come back and see all the updates we are making.
酒店回复: I do apologize for the issues you had with your room. I will have the maintenance department get the shower fixed in the room you were in and have housekeeping deep clean the room. I do hope you’ll come back and see all the updates we are making to the hotel.
酒店回复: I do apologize foir the issue you had with the shower. I have had the maintenance department get that issue fixed. We are a couple of weeks away from finishing the first floor then starting on the next floor. We hope you will come back and see all the improvements we are making. The hall we are working on now looks extremely good.
5.0分
家庭亲子
原文
翻译提供方:Google
房间非常干净清新。绝对是该地区最好的住宿地点!
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酒店回复: Thank you for choosing Comfort Inn Bellefontaine for your stay! And for you fantastic review! We appreciate your feedback and are pleased to hear you enjoyed the newly renovated room. We hope to see you again when your travels bring you back this way.
4.0分
商务出差
原文
翻译提供方:Google
酒店整体上很干净,但总体来说有些破旧,而且似乎在不断进行翻新。
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酒店回复: Thank you for choosing Comfort Inn Bellefontaine for your stay. We appreciate your feedback. We have just opened up the first floor of remodeled rooms and hope you'll come back and see all the updates we are making. Thank you again for your review and we hope to see you again soon.
3.0分
商务出差
原文
翻译提供方:Google
和我同一层楼的是一位情绪不稳定的家伙。
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酒店回复: I do apologize for the unstable guest and with any issues that guest caused. We hope for an opportunity to properly host you in the future.
酒店回复: Thank you for your feedback! We are in the process of a renovation where we are replacing the beds and closing up the opening. We hope you’ll come back and see all the updates.
3.0分
情侣出游
原文
翻译提供方:Google
房间和网上展示的完全不一样,房间很脏,需要整修
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酒店回复: I do apologize the room didn't look like the online pictures. We are remodeling the whole hotel. We are almost done with our first hall of rooms. We hope you will come back and see all the updates we are making, and give us another opportunity to make your stay memorable.
条件极差的酒店
办理入住手续的工作人员非常友好和礼貌,我们的房间也准备好了。还有另一位工作人员帮助使用自动售货机,他也非常好。
酒店和房间的条件很糟糕!他们声称正在装修,但从未看到任何正在进行的工作,只是一个条件极差的破旧酒店!
我建议他们暂时关闭,直到装修完成。这确实是我住过的最差的酒店。
如果酒店和员工一样好,我会给 5 星。
这周我在这里住过几次。入住很顺利,没有问题。但是昨晚信用卡被存入驾照,然后等了 20 分钟电脑才跟上。我的卡和驾照都存入了,我试着向她解释。但不得不经历这个过程。
这家酒店里有很多东西让人住得不舒服!浴室水槽下有一只脏兮兮的旧袜子,浴室镜子上有牙膏,浴缸很脏,枕套上有鼻涕,窗帘已经破烂不堪,地毯上有粘性污渍。有明显的施工和油漆施工痕迹(草坪上有建筑材料,走廊上有油漆胶带),但我们在那里时没有任何施工活动。这个可爱的小镇没有更好的住宿地点,真是令人遗憾。
我先说优点。工作人员很友好,床单和毛巾很干净——所以就睡觉的地方而言——还可以。我想其余这些问题都是第一世界的问题。
食物很典型——但还不错。
酒店正在装修,所以看起来肯定不太好看。我们的房间有股旧烟味,浴室门锁不上,淋浴没有办法关闭,除非把手处于非常特定的位置。
对于 8 小时的停留来说还不错,但不值得每间房 100 美元。
淋浴喷头状况很糟糕。淋浴喷头管在墙内晃动。房间非常闷热,有股陈旧的味道。如果他们把早餐从麦当劳(我们最后去了那里!)拿过来,早餐会更好。他们说正在装修……他们有很多工作要做。
房间非常干净清新。绝对是该地区最好的住宿地点!
酒店整体上很干净,但总体来说有些破旧,而且似乎在不断进行翻新。
和我同一层楼的是一位情绪不稳定的家伙。
床有点硬。浴室里有一个大浴缸,浴室墙和房间之间有一个八角形瓷砖洞,还有一道帘子。我以前从未见过这种情况。
房间和网上展示的完全不一样,房间很脏,需要整修