The property looks like they are trying to update, but there is still work to be done. The Room we stayed in, the AC was had a constant drip noise, and the thermostat didn't work properly, and the toilet seat was broken. Even though the ad said there was breakfast, there was not anything set out when we left at 8:30 am.
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酒店回复: Dear BeckieThank you for your feedback. We’re sorry for the issues you experienced during your stay. Our property is undergoing updates, and your comments help us focus on what to improve. Please note, we provide a continental breakfast for our guests. We look forward to welcoming you back soon, and we’re confident your next stay will be more enjoyable.
4.0分
商务出差
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The only issue i had was the holder for removal shower head was upside down and the water shot up instead of down. This made taking a shower difficult because i had to hold the shower head in my hand the whole time. I also should of brought a hair dryer, that ammenity was not in the room.
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酒店回复: Dear Tammy,Thanks for letting us know about the shower head and hair dryer. We’re sorry for the inconvenience and will get the shower fixed right away. Hair dryers are available at the front desk, and we’ll make that clearer for future guests. We appreciate your feedback and hope to see you again!
3.0分
其他
Our bed spread had stains all over it. Could not lock the window in our room. The staff were friendly and helpful.
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酒店回复: We sincerely apologize for the issues you experienced with the bedspread and window. We are renovating the property and changing everything to improve the staying experience of the Guest. This is not the standard we strive to maintain, and we will be addressing these concerns immediately with our housekeeping and maintenance teams.We’re glad to hear our staff were friendly and helpful during your stay — we truly appreciate your kind words about them. We hope to have the opportunity to welcome you back for a much-improved experience.
1.0分
家庭亲子
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Property is not at all kept up. Plywood nailed to outside of building, all furnishings are ether broken down or very old. There was absolutely no one else at this hotel at all. The area and the hotel felt very unsafe. We left and were able to find a hotel very close to my daughter's graduation 60 miles away.
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酒店回复: Dear Bruce,Thank you for taking the time to leave us your feedback. Your upkeep and cleanliness concerns are gratefully received. We'll be sure to have our housekeeping and maintenance teams look into your comments further so that improvements can be made where necessary. We hope you'll consider giving us another chance soon; we're confident that we can impress you.
5.0分
商务出差
Friendly staff, room was excellent
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酒店回复: Thank you very much for taking the time to leave us a review. We are pleased that you were happy with your stay and hope to see you again.
3.0分
其他
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I slept OK, the rooms toilet seat was held on by one bolt making it loose,
Dresser had one drawer that was not usable
I would not stay at Americas Best hotel again
2.0分
家庭亲子
Quick easy check in. Was a very brief stay with the uncomfortable bed and multiple bugs crawling around in bathroom. No one present at check out.
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酒店回复: Dear Sara,It was a pleasure to welcome you to our property. It's always our goal to deliver a comfortable stay, so we're very sorry to learn that you had these concerns and apologize that at the time you departed, you were unable to connect with a team member. Thank you for making us aware now so that we can look into these matters and ensure that everything is as it should be.
1.0分
其他
Confusing situation when checking in, not very kind staff. Room was filthy and smelled horrible.
1.0分
商务出差
Do not stay here
The check in clerk was extremely rude and there was bed bugs in the room
太糟糕了！酒店是一个动物园。恶心，黄色的毛巾而不是白色的，黑色肮脏的地毯，浴室的墙壁脱落，床又旧又脏。支付 105.00 美元。不幸的是，这是唯一的酒店。蜘蛛..！
The property looks like they are trying to update, but there is still work to be done. The Room we stayed in, the AC was had a constant drip noise, and the thermostat didn't work properly, and the toilet seat was broken. Even though the ad said there was breakfast, there was not anything set out when we left at 8:30 am.
The only issue i had was the holder for removal shower head was upside down and the water shot up instead of down. This made taking a shower difficult because i had to hold the shower head in my hand the whole time. I also should of brought a hair dryer, that ammenity was not in the room.
Our bed spread had stains all over it. Could not lock the window in our room. The staff were friendly and helpful.
Property is not at all kept up. Plywood nailed to outside of building, all furnishings are ether broken down or very old. There was absolutely no one else at this hotel at all. The area and the hotel felt very unsafe. We left and were able to find a hotel very close to my daughter's graduation 60 miles away.
Friendly staff, room was excellent
I slept OK, the rooms toilet seat was held on by one bolt making it loose,
Dresser had one drawer that was not usable
I would not stay at Americas Best hotel again
Quick easy check in. Was a very brief stay with the uncomfortable bed and multiple bugs crawling around in bathroom. No one present at check out.
Confusing situation when checking in, not very kind staff. Room was filthy and smelled horrible.
Do not stay here
The check in clerk was extremely rude and there was bed bugs in the room