There were crickets in the room. Broken toilet cover that was attempted to be fixed. Smelled like pinesol
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酒店回复: Hi Daniel,Thank you for sharing your feedback with us. We strive to provide excellent service to all our guests, and we apologize if we fell short of your expectations. We will use your comments to help us improve our guest experience. Please give us the opportunity to improve your experience with your future bookings. Jeremy Ward #Team6
2.0分
其他
Did not give me the room that i booked 😒, not clean the room daily
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酒店回复: Hi Bolivar, We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you. Sarah Jacobs #Team6
4.0分
情侣出游
Clean room but sink was stopped up and bathtub water dripped allnight
3.0分
家庭亲子
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We liked the convenience to where we were that weekend, motel was near by. Shopping center and restaurants nearby.
DID NOT like that the front desk scanned and uploaded my barcode of my ID for check in. I held the ID in MY HAND when he asked to see my ID. He said, he needs to see the card. And then he goes and scans the bar code. Absolutely not necessary. Will not HAND OVER my ID to anyone again, who doesn't need it other than to SEE THAT I AM WHO I AM.
Also, did not like that the pool (there once was a pool, is currently cemented over) was not functionioning, there is no pool. A manager said, before they cemented it over, there was an ongoing problem with local youth mostly, scaling the high enough fence, in the heat of the summer, and the cold of the winter (It was a heated pool!!), to illegally use the pool. Passerbys would see children in the pool unsupervised, called the police, police would get onto management to throw the youth/trespassers out, and they (youth) would be back another day. Seems like there was SOMETHING that could have solved the problem. A surveillance camera in the pool area at all times, for example.
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酒店回复: Hi David, We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Sarah Jacobs #Team6
2.0分
家庭亲子
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Stains on pillowcases, washcloths and towels. Motel doesn’t offer any additional pillows when requested one additional. Faucets leak, toilets run, painted over fixtures due to laziness when painting rooms. Charge a $50 deposit that who knows if I’ll get back. Fixtures missing and wires just hanging. 10/10 would NOT recommend
5.0分
其他
i liked the convenient shopping and food sources near by and the friendliness of the staff.. i had an extended stay and always had clean towels and room cleaned
1.0分
其他
Fridge was broke, TV didnt work, no coffee, worker was rude
5.0分
其他
ive visited here often because my suster lives in Azle...this is very convenient to shopping and food places
5.0分
其他
The staff are very nice and the cleaning crew were very good and asked if i needed anything extra
5.0分
商务出差
very close to my weekend event. the room was very clean and comfortable.
There were crickets in the room. Broken toilet cover that was attempted to be fixed. Smelled like pinesol
Did not give me the room that i booked 😒, not clean the room daily
Clean room but sink was stopped up and bathtub water dripped allnight
We liked the convenience to where we were that weekend, motel was near by. Shopping center and restaurants nearby.
DID NOT like that the front desk scanned and uploaded my barcode of my ID for check in. I held the ID in MY HAND when he asked to see my ID. He said, he needs to see the card. And then he goes and scans the bar code. Absolutely not necessary. Will not HAND OVER my ID to anyone again, who doesn't need it other than to SEE THAT I AM WHO I AM.
Also, did not like that the pool (there once was a pool, is currently cemented over) was not functionioning, there is no pool. A manager said, before they cemented it over, there was an ongoing problem with local youth mostly, scaling the high enough fence, in the heat of the summer, and the cold of the winter (It was a heated pool!!), to illegally use the pool. Passerbys would see children in the pool unsupervised, called the police, police would get onto management to throw the youth/trespassers out, and they (youth) would be back another day. Seems like there was SOMETHING that could have solved the problem. A surveillance camera in the pool area at all times, for example.
Stains on pillowcases, washcloths and towels. Motel doesn’t offer any additional pillows when requested one additional. Faucets leak, toilets run, painted over fixtures due to laziness when painting rooms. Charge a $50 deposit that who knows if I’ll get back. Fixtures missing and wires just hanging. 10/10 would NOT recommend
i liked the convenient shopping and food sources near by and the friendliness of the staff.. i had an extended stay and always had clean towels and room cleaned
Fridge was broke, TV didnt work, no coffee, worker was rude
ive visited here often because my suster lives in Azle...this is very convenient to shopping and food places
The staff are very nice and the cleaning crew were very good and asked if i needed anything extra
very close to my weekend event. the room was very clean and comfortable.