Stayed in Room 109 it’s a handicap room. Why we got this room I do not know. But if I were handicap the show head would not stay in place. Also water came onto the floor and had to be dryer up. Water was everywhere. Mattress was completely worn worn out. It needs to be changed. Breakfast was good we enjoyed it.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We're glad to hear you enjoyed the breakfast. We sincerely apologise for the issues you experienced, especially with the showerhead, water on the floor, and the mattress. We will address these concerns with our maintenance team to ensure improvements are made. We appreciate your input to help us enhance our guest experience.
4.0分
家庭亲子
The room wasn't thoroughly cleaned as we found a couple of childrens' toys on the floor near the chair.
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酒店回复: Dear Guest,Thank you for your feedback. We apologise for the oversight in cleaning your room and for the toys left behind. We strive to maintain high cleanliness standards, and your input will help us improve. We appreciate you bringing this to our attention and hope to provide a better experience on your next visit.
4.0分
其他
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Good place for an overnight stay
The room was clean but the sheets felt clammy and the floors wet. Didn’t know if the carpets were cleaned but hadn’t dried. Otherwise, breakfast was good and staff friendly.
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酒店回复: Dear Guest,Thank you for sharing your experience. We are glad you enjoyed the breakfast and friendly staff. We apologise for the discomfort with the sheets and floors, and will share your concern with the team to ensure improvements. Your feedback helps us enhance future stays.
5.0分
其他
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Overall the stay was wonderful. You can smell disinfectant in the air and it made me feel super comfortable with the cleanliness expectation. The only downside would be that the restrooms need a little updating. The shower pressure was subpar at best. The toilet seat was set to low for people with any form of handicap. My elderly friend had to have assistance to use the restroom. But outside of that the hotel was a good. The pet fee is to high. I personally think it should be on a case by case. We had two micro chihuahuas and they stayed in a crate throughout the one night visit and yet it was 25 pp. $50 is to much. So although I give them a 5 star that extra fee might have me looking else where.
4.0分
情侣出游
Just stayed as traveling through. Great place to stay for that purpose.
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酒店回复: Dear Guest,Thank you for your feedback. We are pleased to know our hotel served as a convenient and comfortable stop during your travels. Your comments are appreciated and will be shared with the team. We look forward to welcoming you again on your next trip.
4.0分
其他
The beds were very comfortable & the room was clean & nice
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酒店回复: Dear Guest,Thank you for your feedback! We're so glad to hear that you found the beds comfortable and the room clean and nice. We hope to welcome you back for another great stay soon!
总的来说是一次很好的体验。
浴室的门不好处理，它卡在地板上并开始像塑料刨花/海绵一样脱落
早餐质量可以再好一点。一切都非常简洁，而且质量几乎很差。
钥匙卡一开始不起作用——必须换新的。床上有碎玻璃。前台人员很乐于助人，并给我们换了房间，说是一位心怀不满的员工留下了玻璃。房间里弥漫着烟味。
这是我第二次住在这里。工作人员非常友好，在阿托卡交通便利。
我们住得很愉快。有点贵但是很好
Stayed in Room 109 it’s a handicap room. Why we got this room I do not know. But if I were handicap the show head would not stay in place. Also water came onto the floor and had to be dryer up. Water was everywhere. Mattress was completely worn worn out. It needs to be changed. Breakfast was good we enjoyed it.
The room wasn't thoroughly cleaned as we found a couple of childrens' toys on the floor near the chair.
Good place for an overnight stay
The room was clean but the sheets felt clammy and the floors wet. Didn’t know if the carpets were cleaned but hadn’t dried. Otherwise, breakfast was good and staff friendly.
Overall the stay was wonderful. You can smell disinfectant in the air and it made me feel super comfortable with the cleanliness expectation. The only downside would be that the restrooms need a little updating. The shower pressure was subpar at best. The toilet seat was set to low for people with any form of handicap. My elderly friend had to have assistance to use the restroom. But outside of that the hotel was a good. The pet fee is to high. I personally think it should be on a case by case. We had two micro chihuahuas and they stayed in a crate throughout the one night visit and yet it was 25 pp. $50 is to much. So although I give them a 5 star that extra fee might have me looking else where.
Just stayed as traveling through. Great place to stay for that purpose.
The beds were very comfortable & the room was clean & nice