酒店回复: Hi there — we’re really sorry to hear this, but your message is a bit unclear. If something happened during your visit, we’d definitely like to understand more and make it right. Please reach out to us directly so we can talk through it.
1.0分
商务出差
原文
翻译提供方：Google
卫生不太好，床单不干净，有蟑螂
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酒店回复: Dear Angel, Thank you for leaving your feedback after your experience at HomeTowne Studios by Red Roof Denver - Airport/ Aurora. Regarding the uncleanliness and insects, you described, we apologize for the unfavorable experience. Please note that we work with a pest control company who regularly treats the property for pests in accordance with industry standards. I have passed your comments to the hotel so they can work with the experts to make sure everything goes smoothly. At Red Roof, we want you to have confidence in our ability to prevent similar problems in the future. Please note that we value you as our guest very much and appreciate your patronage. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
5.0分
其他
原文
翻译提供方：Google
好的
酒店回复: We appreciate your business and positive feedback!
5.0分
其他
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The young man was VERY professional and coureous! Keep him!! He's good. Everything else is great. The bathroom sink is leaking, but I think I can work around it.
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酒店回复: Thank you so much for your wonderful feedback! We’re thrilled to hear that our team member made such a positive impression — we agree, he’s fantastic, and we’ll be sure to pass along your kind words.We’re also glad everything else met your expectations. Regarding the bathroom sink leak, we appreciate you letting us know. Even if you can work around it, we’d be happy to take care of it for you — just let us know when it’s convenient.Thanks again for taking the time to share your experience!
4.0分
商务出差
Male staff member in the office was very helpful and courteous. Laundry was convenient, but too expensive for more than a couple loads.
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酒店回复: Thank you for taking the time to leave us a review! I am happy to hear you had a good experience with one of staff members. I will be sure to relay the message to the team, it will definetly brighten their day. I am also pleased to hear you found our laundry facilities convienent for your needs. We hope you continue to enjoy your stay. Please let us know if there is anything else we can do for you!
1.0分
其他
The room was dirty, the table sticky , the mattress had a burn mark and black the comforter wasn’t washed and the shower and everything black do not recommend
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. What you described is not in line with our standards, and we regret that we fell short of your expectations.Please know that your comments have been shared with our housekeeping and maintenance teams to ensure immediate corrective action is taken.We value your feedback and hope to have the chance to better serve you in the future.
2.0分
其他
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Tv remote did not work, roaches in one room had to switch rooms! All together the hotel needs a makeover! The staff would be more motivated and would not have to dive deeper to help then property damages!
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酒店回复: Thank you for taking the time to share your feedback. We're truly sorry to hear about the issues you encountered during your stay — from the malfunctioning TV remote to the unacceptable presence of pests and the inconvenience of switching rooms. This is not the experience we aim to provide, and we understand your frustration.Please know that your comments have been shared with our maintenance and housekeeping teams to ensure immediate corrective action. We also appreciate your candid observations about the condition of the property and the impact it may have on our team's ability to deliver exceptional service. Your input is valuable as we continue to evaluate areas where improvements are needed.We hope you’ll consider giving us another opportunity in the future to provide you with the experience you expected and deserve.
3.0分
其他
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Staff was great, property felt like it was an old daily, weekly, monthly. The room felt a bit rough, the door would stick and you need to throw your shoulder into it to get it to open.
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酒店回复: hank you for taking the time to share your feedback. We're glad to hear that you found our staff to be great — we’ll be sure to pass along your kind words to the team.We appreciate your candid comments about the property and the condition of your room. We're sorry to hear that the door was difficult to open — that’s certainly not the experience we want for our guests. Our maintenance team has been notified to address this issue promptly.Your feedback is valuable as we continue working on improvements to both our facilities and the overall guest experience. We hope to have the opportunity to welcome you back in the future and provide a stay that’s more in line with your expectations.
1.0分
其他
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I booked on line knowing it was non-refundable, that said I would have driven off once I saw the condition of the building and room if it were refundable.
DO NOT BOOK THIS PLACE! IT IS FILTHY AND BEAT-UP.
Literally duct tape on the furniture, mold in the showers, grease on the walls in the kitchenette. The electrical makes strange and dangerous noises. Empty beer cans, cigarette butts, and what I assume is vomit in the elevator.
In 40 yrs of staying all over the world this is the worst place.
The only silver lining is the front desk clerk and the overnight security that have good and professional attitudes. (I hope they get hired somewhere else that will appreciate them)
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酒店回复: Thank you for taking the time to share your feedback. While it’s deeply disheartening to read about your experience, we appreciate you bringing these concerns to our attention.We sincerely apologize that the condition of the property and your room fell so far below expectations. What you described is not acceptable and does not reflect the standard we aim to uphold. Please know that we take reports like yours seriously, and we are actively addressing these issues, including cleanliness, maintenance, and safety concerns.Your comments about the duct tape, mold, and other unsanitary conditions have already been shared with our housekeeping and facilities teams for immediate action. We are also investigating the condition of common areas, including the elevator, and will ensure proper cleaning and monitoring protocols are enforced moving forward.That said, we’re truly grateful you acknowledged the professionalism of our front desk staff and overnight security. They work hard to provide a welcoming environment, and your recognition of their efforts will certainly be passed along to them.Again, we regret that your experience was so negative, and while we cannot undo it, we are committed to making the necessary improvements. We hope you’ll consider giving us another opportunity in the future to provide a significantly better stay.
1.0分
家庭亲子
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Rooms were dirty. We didn't even have a shower curtain or soap in one of the rooms. The other shower curtain had mold. There were 5 cockroaches in the shower. Urine on one of the toilets. Our key cards deactivated 3 times while we were there, once when we returned at 11:30 at night, and had to get new keys. No coffee pot. I felt dirty just walking into the rooms. This place should be shut down. The only saving grace is the front office workers. They are amazing and very helpful. Please...DO NOT BOOK THIS HOTEL. You will regret it.
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酒店回复: Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience, and we want to extend our sincerest apologies for the unacceptable conditions you encountered during your stay.Cleanliness and guest comfort are top priorities for us, and it’s clear we fell far short in this instance. The issues you described — including the lack of basic amenities, maintenance problems, and pest concerns — are deeply troubling and not reflective of the standards we aim to uphold. Please know that we are taking your comments very seriously and have already begun addressing these matters with our housekeeping and maintenance teams to ensure they are resolved immediately.We’re also looking into the repeated key card failures you experienced, especially the inconvenience caused late at night — that’s not the level of service we want our guests to receive.While we’re disappointed to hear about the condition of your room, we’re grateful for your kind words about our front desk staff. It means a lot to us that their helpfulness made some positive impact during your stay.Again, we deeply regret your experience and appreciate you bringing these concerns to our attention. Your feedback is essential in helping us improve, and we hope you might consider giving us another chance in the future to provide the quality stay you deserve.
太糟糕了，接待处的女孩抢劫了我，而且她喝醉了
卫生不太好，床单不干净，有蟑螂
好的
The young man was VERY professional and coureous! Keep him!! He's good. Everything else is great. The bathroom sink is leaking, but I think I can work around it.
Male staff member in the office was very helpful and courteous. Laundry was convenient, but too expensive for more than a couple loads.
The room was dirty, the table sticky , the mattress had a burn mark and black the comforter wasn’t washed and the shower and everything black do not recommend
Tv remote did not work, roaches in one room had to switch rooms! All together the hotel needs a makeover! The staff would be more motivated and would not have to dive deeper to help then property damages!
Staff was great, property felt like it was an old daily, weekly, monthly. The room felt a bit rough, the door would stick and you need to throw your shoulder into it to get it to open.
I booked on line knowing it was non-refundable, that said I would have driven off once I saw the condition of the building and room if it were refundable.
DO NOT BOOK THIS PLACE! IT IS FILTHY AND BEAT-UP.
Literally duct tape on the furniture, mold in the showers, grease on the walls in the kitchenette. The electrical makes strange and dangerous noises. Empty beer cans, cigarette butts, and what I assume is vomit in the elevator.
In 40 yrs of staying all over the world this is the worst place.
The only silver lining is the front desk clerk and the overnight security that have good and professional attitudes. (I hope they get hired somewhere else that will appreciate them)
Rooms were dirty. We didn't even have a shower curtain or soap in one of the rooms. The other shower curtain had mold. There were 5 cockroaches in the shower. Urine on one of the toilets. Our key cards deactivated 3 times while we were there, once when we returned at 11:30 at night, and had to get new keys. No coffee pot. I felt dirty just walking into the rooms. This place should be shut down. The only saving grace is the front office workers. They are amazing and very helpful. Please...DO NOT BOOK THIS HOTEL. You will regret it.