酒店回复: Querido Naham,Gracias por tomarse el tiempo para escribir una reseña de su estadía en HomeTowne Studios Denver-Airport/Aurora. Le pedimos disculpas sinceras por el inconveniente que experimentó con las llaves de la habitación y la falta de disponibilidad del personal en la oficina. Entendemos lo frustrante que debe haber sido visitar la oficina repetidamente, especialmente cuando no había nadie presente. Este no es el estándar de servicio que pretendemos brindar en Red Roof.Muchas gracias por brindarnos sus comentarios. Esperamos darle la bienvenida nuevamente en sus futuros viajes.Atentamente,MateoGestión del techo rojo Especialista en RediResponse
1.0分
其他
原文
翻译提供方：Google
太糟糕了，接待处的女孩抢劫了我，而且她喝醉了
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酒店回复: Hi there — we’re really sorry to hear this, but your message is a bit unclear. If something happened during your visit, we’d definitely like to understand more and make it right. Please reach out to us directly so we can talk through it.
3.0分
家庭亲子
原文
翻译提供方：Google
就价格而言，这是一个合理的地方，他们只需要把房间打扫得更好一点。
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酒店回复: Hola Daniel,Gracias por tomarte el tiempo para compartir tu opinión sobre tu experiencia en HomeTowne Studios Denver - Aeropuerto/Aurora. Nos alegra que hayas considerado el precio justo. Lamentamos que la limpieza de nuestra habitación no haya cumplido con tus expectativas. Tu opinión es valiosa y nos centraremos en mejorar nuestros estándares de limpieza.Gracias por compartir tus inquietudes y espero que nos des la oportunidad de brindarte un mejor servicio en Red Roof la próxima vez que planees viajar y necesites alojamiento.Atentamente,BreannaGerencia de Red RoofEspecialista en RediResponse
1.0分
其他
原文
翻译提供方：Google
这家酒店不安全。他们闯入我的房间，还用了我的东西。
1.0分
商务出差
原文
翻译提供方：Google
卫生不太好，床单不干净，有蟑螂
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酒店回复: Dear Angel, Thank you for leaving your feedback after your experience at HomeTowne Studios by Red Roof Denver - Airport/ Aurora. Regarding the uncleanliness and insects, you described, we apologize for the unfavorable experience. Please note that we work with a pest control company who regularly treats the property for pests in accordance with industry standards. I have passed your comments to the hotel so they can work with the experts to make sure everything goes smoothly. At Red Roof, we want you to have confidence in our ability to prevent similar problems in the future. Please note that we value you as our guest very much and appreciate your patronage. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
5.0分
其他
原文
翻译提供方：Google
好的
酒店回复: We appreciate your business and positive feedback!
3.0分
其他
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Staff was great, property felt like it was an old daily, weekly, monthly. The room felt a bit rough, the door would stick and you need to throw your shoulder into it to get it to open.
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酒店回复: hank you for taking the time to share your feedback. We're glad to hear that you found our staff to be great — we’ll be sure to pass along your kind words to the team.We appreciate your candid comments about the property and the condition of your room. We're sorry to hear that the door was difficult to open — that’s certainly not the experience we want for our guests. Our maintenance team has been notified to address this issue promptly.Your feedback is valuable as we continue working on improvements to both our facilities and the overall guest experience. We hope to have the opportunity to welcome you back in the future and provide a stay that’s more in line with your expectations.
1.0分
其他
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I booked on line knowing it was non-refundable, that said I would have driven off once I saw the condition of the building and room if it were refundable.
DO NOT BOOK THIS PLACE! IT IS FILTHY AND BEAT-UP.
Literally duct tape on the furniture, mold in the showers, grease on the walls in the kitchenette. The electrical makes strange and dangerous noises. Empty beer cans, cigarette butts, and what I assume is vomit in the elevator.
In 40 yrs of staying all over the world this is the worst place.
The only silver lining is the front desk clerk and the overnight security that have good and professional attitudes. (I hope they get hired somewhere else that will appreciate them)
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酒店回复: Thank you for taking the time to share your feedback. While it’s deeply disheartening to read about your experience, we appreciate you bringing these concerns to our attention.We sincerely apologize that the condition of the property and your room fell so far below expectations. What you described is not acceptable and does not reflect the standard we aim to uphold. Please know that we take reports like yours seriously, and we are actively addressing these issues, including cleanliness, maintenance, and safety concerns.Your comments about the duct tape, mold, and other unsanitary conditions have already been shared with our housekeeping and facilities teams for immediate action. We are also investigating the condition of common areas, including the elevator, and will ensure proper cleaning and monitoring protocols are enforced moving forward.That said, we’re truly grateful you acknowledged the professionalism of our front desk staff and overnight security. They work hard to provide a welcoming environment, and your recognition of their efforts will certainly be passed along to them.Again, we regret that your experience was so negative, and while we cannot undo it, we are committed to making the necessary improvements. We hope you’ll consider giving us another opportunity in the future to provide a significantly better stay.
1.0分
家庭亲子
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Rooms were dirty. We didn't even have a shower curtain or soap in one of the rooms. The other shower curtain had mold. There were 5 cockroaches in the shower. Urine on one of the toilets. Our key cards deactivated 3 times while we were there, once when we returned at 11:30 at night, and had to get new keys. No coffee pot. I felt dirty just walking into the rooms. This place should be shut down. The only saving grace is the front office workers. They are amazing and very helpful. Please...DO NOT BOOK THIS HOTEL. You will regret it.
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酒店回复: Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience, and we want to extend our sincerest apologies for the unacceptable conditions you encountered during your stay.Cleanliness and guest comfort are top priorities for us, and it’s clear we fell far short in this instance. The issues you described — including the lack of basic amenities, maintenance problems, and pest concerns — are deeply troubling and not reflective of the standards we aim to uphold. Please know that we are taking your comments very seriously and have already begun addressing these matters with our housekeeping and maintenance teams to ensure they are resolved immediately.We’re also looking into the repeated key card failures you experienced, especially the inconvenience caused late at night — that’s not the level of service we want our guests to receive.While we’re disappointed to hear about the condition of your room, we’re grateful for your kind words about our front desk staff. It means a lot to us that their helpfulness made some positive impact during your stay.Again, we deeply regret your experience and appreciate you bringing these concerns to our attention. Your feedback is essential in helping us improve, and we hope you might consider giving us another chance in the future to provide the quality stay you deserve.
2.0分
家庭亲子
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Upon checking in, we were informed they didn't have a room with 2 queen beds, like we had reserved. So, we had to have two rooms. It wasn't ideal, but they were next to each other, so it worked out. When we walked into our room, the floors were dirty. There were crayons and q-tips and food crumbs on the floor. The beds sheets and comforter had hair and crumbs on them as well. In the kitchenette, there was splattered grease on the wall and counter. The bathroom floor was really soft and it felt like we would fall through whenever we used the restroom. The laminate flooring was all warped and curling up. The soap in the bathroom was open and used. We were given one towel, which ended up actually being the bath mat. And since we checked in later in the evening, 8:45 pm, we couldn't get new towels from the front desk. Their sign states all linen exchanges were to be done between 4:00-9:00 pm. Again, there was hair all over the shower floor. I showered with my slides on and dried off with the bath mat. On the bright side, there was a nice sized apartment size fridge in the room that worked and kept our drinks cold. The room was cheap, $92 per night. And I know I shouldn't expect a lot from a room when its under $100, but least sweep the floors and give us towels, new soap and clean sheets.
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酒店回复: Dear Hotel Guest, Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Denver - Airport/ Aurora. I'm really sorry your stay wasn't up to par. I understand how frustrating it must have been to not get the room type you reserved and then to find the room in such poor condition. Dirty floors, used soap, and a warped bathroom floor are unacceptable. I appreciate you pointing out the positive aspect of the refrigerator. Your feedback is valuable, and I will definitely share it with the team to ensure we improve our services.Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,PrincessRed Roof Management RediResponse Specialist
打开房间的钥匙不起作用，每次离开或进入房间时你都必须去办公室，有时经理不在办公室，因为她正在酒店周围走动。
太糟糕了，接待处的女孩抢劫了我，而且她喝醉了
就价格而言，这是一个合理的地方，他们只需要把房间打扫得更好一点。
这家酒店不安全。他们闯入我的房间，还用了我的东西。
卫生不太好，床单不干净，有蟑螂
好的
Staff was great, property felt like it was an old daily, weekly, monthly. The room felt a bit rough, the door would stick and you need to throw your shoulder into it to get it to open.
I booked on line knowing it was non-refundable, that said I would have driven off once I saw the condition of the building and room if it were refundable.
DO NOT BOOK THIS PLACE! IT IS FILTHY AND BEAT-UP.
Literally duct tape on the furniture, mold in the showers, grease on the walls in the kitchenette. The electrical makes strange and dangerous noises. Empty beer cans, cigarette butts, and what I assume is vomit in the elevator.
In 40 yrs of staying all over the world this is the worst place.
The only silver lining is the front desk clerk and the overnight security that have good and professional attitudes. (I hope they get hired somewhere else that will appreciate them)
Rooms were dirty. We didn't even have a shower curtain or soap in one of the rooms. The other shower curtain had mold. There were 5 cockroaches in the shower. Urine on one of the toilets. Our key cards deactivated 3 times while we were there, once when we returned at 11:30 at night, and had to get new keys. No coffee pot. I felt dirty just walking into the rooms. This place should be shut down. The only saving grace is the front office workers. They are amazing and very helpful. Please...DO NOT BOOK THIS HOTEL. You will regret it.
Upon checking in, we were informed they didn't have a room with 2 queen beds, like we had reserved. So, we had to have two rooms. It wasn't ideal, but they were next to each other, so it worked out. When we walked into our room, the floors were dirty. There were crayons and q-tips and food crumbs on the floor. The beds sheets and comforter had hair and crumbs on them as well. In the kitchenette, there was splattered grease on the wall and counter. The bathroom floor was really soft and it felt like we would fall through whenever we used the restroom. The laminate flooring was all warped and curling up. The soap in the bathroom was open and used. We were given one towel, which ended up actually being the bath mat. And since we checked in later in the evening, 8:45 pm, we couldn't get new towels from the front desk. Their sign states all linen exchanges were to be done between 4:00-9:00 pm. Again, there was hair all over the shower floor. I showered with my slides on and dried off with the bath mat. On the bright side, there was a nice sized apartment size fridge in the room that worked and kept our drinks cold. The room was cheap, $92 per night. And I know I shouldn't expect a lot from a room when its under $100, but least sweep the floors and give us towels, new soap and clean sheets.