酒店回复: Thank you for taking the time to provide such thorough feedback regarding your recent stay. We sincerely apologize for the many inconveniences and frustrations you experienced—it’s clear that we fell short of delivering the quality and comfort you expected and deserve.We regret the lack of elevator access and the limited availability of staff to assist with luggage. We understand how difficult that must have been and are actively exploring ways to better assist guests with mobility or luggage needs, especially in properties without elevators.We're also sorry for the delay in providing the second remote and for the lack of ventilation and musty odor in your room. Your comments regarding the hall carpets, limited housekeeping, and the overall cleanliness are concerning and have been shared directly with our operations and housekeeping teams for immediate review and improvement.We also acknowledge your disappointment regarding the non-refundable nature of your reservation. While we understand how travel plans can change, we are truly sorry this policy added to your dissatisfaction, especially in light of the service issues encountered.Your feedback is not taken lightly. We are committed to making meaningful improvements to ensure future guests do not face similar challenges. If you would be open to further discussion, we’d appreciate the opportunity to speak with you directly. Please don’t hesitate to reach out to us
酒店回复: Thank you for bringing these serious concerns to our attention. We’re deeply sorry for the experience you had and want to extend our sincere apologies for the issues you encountered. What you described does not meet our standards for cleanliness, comfort, or guest care, and we completely understand your frustration. We are addressing each point with urgency.Your feedback is important, and while we cannot undo your experience, we truly hope you'll give us a chance to make things right in the future.
酒店回复: Thank you for taking the time to share your experience. We sincerely apologize for the many inconveniences you encountered during your stay. It’s very disappointing to hear that the condition of the room did not meet your expectations or our own standards.Issues such as non-functional TVs, uncomfortable beds, missing basic amenities like mirrors, irons, and closet space are not acceptable, and we’re actively reviewing these concerns with our team to address them promptly.That said, we’re glad to know our staff’s customer service and the breakfast were a positive part of your visit. Your recognition means a great deal to us, and we will continue to focus on those strengths while working hard to improve in the areas where we fell short.Thank you again for your feedback. We hope you’ll consider giving us another opportunity to provide a much better stay in the future.
酒店回复: Dear Matthew,Thank you for taking the time to share your experience, and I sincerely apologize for the numerous issues you encountered during your stay. This is far from the standard we strive to provide, and I deeply regret the inconvenience you faced.I’m particularly concerned about the mishandling of your reservation and the photocopying of your credit card. Your security and comfort are our top priorities, and I completely understand why this would make you uncomfortable. We’ll be reviewing our procedures with the front desk team to ensure this does not happen again.Regarding the room conditions, I’m sorry that it did not meet your expectations. The cleanliness, odor, and temperature issues you described are unacceptable, and I will be addressing these concerns with our housekeeping and maintenance teams immediately. We will also revisit the accuracy of our online photos to ensure they reflect the true state of our accommodations.Your feedback is invaluable, and I want to assure you that we’re taking your comments seriously. Please reach out to me directly if you would like to discuss this further or if there’s anything else I can do to assist you. We would appreciate the opportunity to make things right and restore your faith in our property.Thank you again for bringing these issues to our attention, and I apologize for the negative experience you had.
1.0分
家庭亲子
原文
翻译提供方：Google
床单上满是污渍，浴缸里到处都是头发，好像没人打扫过。我信任*******，预订了房间。真可惜
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酒店回复: Thank you for recently staying with us at Days Inn. Your feedback is important to us and we sincerely apologize for not meeting your expectations. We goal to continuously improve our services and facilities and provide you with the convenience and relaxation you deserve. We hope that you will still give us the opportunity to welcome you back and better serve you in the future.
2.0分
朋友出游
原文
翻译提供方：Google
沟通不畅。前台没有会说英语的人。听不懂。我要求提供吹风机。我听不懂。用了隔壁客人的吹风机。
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酒店回复: Dear Stephen,Thank you for recently staying with us at Days Inn. Your feedback is important to us and we sincerely apologize for not meeting your expectations. We goal to continuously improve our services and facilities and provide you with the convenience and relaxation you deserve. We hope that you will still give us the opportunity to welcome you back and better serve you in the future.
4.0分
情侣出游
原文
翻译提供方：Google
很容易到达。办理入住手续很顺利。
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酒店回复: Hi Joachim,Thank you for leaving us a positive rating. It is always a pleasure to receive positive feedback. Here at Days Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to welcoming you back in the future.
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Altavista. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Days Inn, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to welcoming you back in the future.
1.0分
商务出差
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The room was dirty - 1/2 cracker in the floor between the beds. Extremely dirty under the beds. Very small TV didn't work ,no cable box or remotes. No double rooms available to switch to had the guy at the front desk get me a cable box and remote. We went to 5-6 rooms, with much nicer and bigger TVs before we found a cable box we take. Hooked the cable box up and was still unable to connect after three attempts and verifying connections. Assumed that they new the TV in that room didn't work - coaxial issue probably. Didn't stay for breakfast as we were upset with out stay....
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酒店回复: Thank you for taking the time to share your experience. I want to sincerely apologize for the condition of your room and for the inconvenience and frustration you faced upon arrival. A clean room and a fully functioning TV are basic expectations, and we are truly sorry that we fell short in both areas. The cleanliness issues you described, including debris on the floor and under the beds, are unacceptable and will be addressed immediately with our housekeeping team.I would also like to apologize for the difficulty you experienced with the television and the inconvenience of having to check multiple rooms in order to find a cable box. That is certainly not the smooth or welcoming experience we want for any guest, and we are reviewing our procedures to ensure our rooms are inspected more thoroughly before assigning them.Please know that we are currently undergoing hotel improvements to elevate the quality, comfort, and functionality of our rooms and overall guest experience. Your feedback helps us prioritize these efforts, and we appreciate you bringing these issues to our attention.Although I understand why you left disappointed, I truly hope you will consider giving us another opportunity in the future to provide you with a clean, comfortable, and trouble-free stay that reflects our standards.
5.0分
情侣出游
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heat and air were effective. breakfast was excellent! everything was fresh and hot. especially liked the hot potatoes, eggs and sausage! even tried sausage gravy and biscuits,,,biscuits were freshly made and so soft! room and lobby and areas were all very clean..will definitely recommend to others...one of best Days Inn, that we have stayed. keep up the good work!
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酒店回复: Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Altavista. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Days Inn, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to welcoming you back in the future.
我们对这家酒店非常不满意。入住时，我们被告知没有电梯。也没有工作人员帮我们把行李搬到楼上指定的房间。
电视需要两个遥控器才能用，但房间里只有一个遥控器。在多次询问并联系了多名工作人员后，我们在入住的第三天才拿到了第二个遥控器。
房间非常闷热，有股霉味。窗户打不开，所以我们不得不把空调开到最大来通风。
走廊的地毯很脏，而且我们注意到在我们整个入住期间都没有人清洁。此外，虽然我们理解为了节约用水，酒店不会每天更换毛巾，但我们非常不满意的是，客房清洁服务并非每天都提供。有好几天，我们回到房间时发现床都没有整理过。
我们对这些问题非常不满，尤其是因为我们无法更改入住日期以配合我们的旅行日期。因此，尽管我们只在一个房间住了三个晚上，在第二个房间住了四个晚上，但我们全额支付了两个房间的房费，并且在整个旅行期间都受到了糟糕的服务。
注意
一踏进设施大门，你就会被弥漫在空间里的一股难闻气味吓一跳。你的背不好吗？不用担心，因为设施没有电梯，你得费力地把所有东西搬上二楼，费劲地费力！爬上二楼，漫步回到房间后，你可以脱掉鞋子，在标准尺寸的床上放松一下，床上还有似乎没洗过的床单和枕套，还有不明颗粒物和蚂蚁。
电视坏了，床非常不舒服，没有地方挂东西，没有熨斗或熨衣板，也没有镜子。这是迄今为止在戴斯酒店最糟糕的体验。唯一还算可以接受的是员工的客户服务和早餐。
为我们办理入住的女士对我们的预订一无所知，以为我已经付款了，尽管我选择了到店付款。她拿走了我的信用卡并复印了一张。我对此感到很不舒服，打算取消我的信用卡。
房间很脏，有霉味。我不得不喷洒香水来掩盖这股难闻的气味。卫生间的卫生纸卷是空的，我们不得不自己去加。
我们无法调节房间的空调温度。房间是自动调温的，而且热得要命。这房间不值150美元一晚。我住过的汽车旅馆都比这好。网上的房间照片太骗人了。
床单上满是污渍，浴缸里到处都是头发，好像没人打扫过。我信任*******，预订了房间。真可惜
沟通不畅。前台没有会说英语的人。听不懂。我要求提供吹风机。我听不懂。用了隔壁客人的吹风机。
很容易到达。办理入住手续很顺利。
好的
The room was dirty - 1/2 cracker in the floor between the beds. Extremely dirty under the beds. Very small TV didn't work ,no cable box or remotes. No double rooms available to switch to had the guy at the front desk get me a cable box and remote. We went to 5-6 rooms, with much nicer and bigger TVs before we found a cable box we take. Hooked the cable box up and was still unable to connect after three attempts and verifying connections. Assumed that they new the TV in that room didn't work - coaxial issue probably. Didn't stay for breakfast as we were upset with out stay....
heat and air were effective. breakfast was excellent! everything was fresh and hot. especially liked the hot potatoes, eggs and sausage! even tried sausage gravy and biscuits,,,biscuits were freshly made and so soft! room and lobby and areas were all very clean..will definitely recommend to others...one of best Days Inn, that we have stayed. keep up the good work!