Clean and comfortable for a good price. Loved the large tv in my room.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Acworth - Emerson/ LakePoint South. We are delighted that you enjoyed your stay with us, especially the cleanliness, comfort, and the large TV in your room. We strive to provide a great experience at an affordable price, and your feedback validates our efforts.We hope to continue to provide great experiences for you at Red Roof. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,JannovemRed Roof ManagementRediResponse Specialist
3.0分
家庭亲子
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For the price it was ok we got through the stay. Room was damp and there was a leak in the bathroom! Could see water damage stains all around the ceiling! The bed felt damp the first night bc of all the moisture in the air! Staff was friendly and it was clean I saw house keeping clean the room next to me and she did not cut corners!!! And surprisingly I felt very safe this was my family first motel stay we usually stay at hotels! If you want affordable give it a try!!!
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酒店回复: Dear Sabrina,Thank you for taking the time to tell us about your experience at the Red Roof Inn Acworth - Emerson/ LakePoint South. I am glad to know that you found our staff friendly, and that you felt safe during your stay. However, the situation you described regarding the state of the bathroom and the ceiling is truly regrettable. We apologize for the inconvenience this may have caused you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
1.0分
家庭亲子
Property is run down, nroken down vehicles in parking lot, got a rude, almost unintelligible call from a rude desk clerk.
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酒店回复: Dear Robert,Thank you for taking the time to tell us about your experience at the Red Roof Inn Acworth - Emerson/ LakePoint South. We regret to hear that the state of the property and your encounter with our staff fell short of your expectations. We apologize for the inconvenience this may have caused you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
3.0分
家庭亲子
Everything was fine at the hotel except for the fact they offer continental breakfast and there was nothing put out
5.0分
其他
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I reserved the perfect room because of special guests that had disabilities. The parking was the best. Reserved handicap sign on the ground for parking at the door for easy access to the room. The father and son team (Mr. Patel) made our stay private and good. First time in Georgia, first time at the Red Roof. We will definitely reserve again. Appreciate the process. THANKS 😊 🌟🌟🌟🌟🌟
2.0分
家庭亲子
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I stayed in room 117 and it was horrible! It was a room with smoking and straight up stunk. Heat, Air and fan didn't work. There was mens beard or mustache hair all over the sink and counter, blood on the door trim and I don't even want to know on the door. The beds were horrible and broken down with burn holes in the bedding. Pillows were very flat and gross! One of the worst hotels I have stayed in all around the world. Very noisy as well.
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酒店回复: Dear Carole,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Acworth - Emerson/ LakePoint South. You indicated that you were unsatisfied with the faulty AC unit, the appearance of the bedding and the other listed concerns. Please accept our sincerest apologies for any negative impact this had on your stay. I can assure you that I have brought your feedback to upper management's attention in an effort to ensure your experience is not repeated. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.We would love to have another chance to provide you with a better experience at any of our other brand locations in the future.Sincerely,BreannaRed Roof ManagementRediResponse Specialist
3.0分
其他
The outside of the building was slightly run down. The room was clean but older
3.0分
其他
The girl Frondes is not at all pleasant with guests when it comes to answering.
1.0分
其他
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Worst experience ever
I would have rather slept outside in the cold for the was i was treated charged an spoke to i booked for the jetted tub room for a week but the reservation wasnt there called an made one directly with redroof paid 10 dollars more for a regular room the tub didnt have a stopped the room wasnt cleaned 3beer the fridge didnt work remained with broken fridge 2 days the sink flooded the floor outside the bathroom no toliet paper when i asked to be switched rooms they where rude an didnt move me i ask for towels because i only had 2 i was told i need to purchase them when i booked with red roof over the phone i was charged 441.40 Which I assumed Being as we discussed me having 3 dogs, I need a pet fee included because I was not purchasing it with.My card and i believed 441.40 was what my 7 day stay would cost i got to the property to be charged 485.73 because supposedly when i booked an gave card it was for no reason they assured me that the card hadnt been charged because the actual charges would be until check out but they needed to run it s it was on file which both statements where a lie i got my key an took my dogs To my room and the front desk was calling me telling me that I needed to come back down and pay for my other 2 dogs.Another 210 for even with customer service complains an trying to talk to front desk 1,137.13 is what my step dads card was charged fr a 7 day stay that would have been better outside especially after just losing everything i own in a house fire
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酒店回复: Dear Marianna,Thank you for sharing your feedback. We're truly sorry to hear about your experience, and we understand your concerns. We appreciate your input and have taken note of your concerns regarding the room issues and service. Rest assured, we are investigating these matters thoroughly and will work on addressing them to improve our guest experience. We do value your thoughts and are committed to making necessary changes. We will work to ensure better clarity moving forward.Sincerely, Hotel Manager
没有意见
Clean and comfortable for a good price. Loved the large tv in my room.
For the price it was ok we got through the stay. Room was damp and there was a leak in the bathroom! Could see water damage stains all around the ceiling! The bed felt damp the first night bc of all the moisture in the air! Staff was friendly and it was clean I saw house keeping clean the room next to me and she did not cut corners!!! And surprisingly I felt very safe this was my family first motel stay we usually stay at hotels! If you want affordable give it a try!!!
Property is run down, nroken down vehicles in parking lot, got a rude, almost unintelligible call from a rude desk clerk.
Everything was fine at the hotel except for the fact they offer continental breakfast and there was nothing put out
I reserved the perfect room because of special guests that had disabilities. The parking was the best. Reserved handicap sign on the ground for parking at the door for easy access to the room. The father and son team (Mr. Patel) made our stay private and good. First time in Georgia, first time at the Red Roof. We will definitely reserve again. Appreciate the process. THANKS 😊 🌟🌟🌟🌟🌟
I stayed in room 117 and it was horrible! It was a room with smoking and straight up stunk. Heat, Air and fan didn't work. There was mens beard or mustache hair all over the sink and counter, blood on the door trim and I don't even want to know on the door. The beds were horrible and broken down with burn holes in the bedding. Pillows were very flat and gross! One of the worst hotels I have stayed in all around the world. Very noisy as well.
The outside of the building was slightly run down. The room was clean but older
The girl Frondes is not at all pleasant with guests when it comes to answering.
Worst experience ever
I would have rather slept outside in the cold for the was i was treated charged an spoke to i booked for the jetted tub room for a week but the reservation wasnt there called an made one directly with redroof paid 10 dollars more for a regular room the tub didnt have a stopped the room wasnt cleaned 3beer the fridge didnt work remained with broken fridge 2 days the sink flooded the floor outside the bathroom no toliet paper when i asked to be switched rooms they where rude an didnt move me i ask for towels because i only had 2 i was told i need to purchase them when i booked with red roof over the phone i was charged 441.40 Which I assumed Being as we discussed me having 3 dogs, I need a pet fee included because I was not purchasing it with.My card and i believed 441.40 was what my 7 day stay would cost i got to the property to be charged 485.73 because supposedly when i booked an gave card it was for no reason they assured me that the card hadnt been charged because the actual charges would be until check out but they needed to run it s it was on file which both statements where a lie i got my key an took my dogs To my room and the front desk was calling me telling me that I needed to come back down and pay for my other 2 dogs.Another 210 for even with customer service complains an trying to talk to front desk 1,137.13 is what my step dads card was charged fr a 7 day stay that would have been better outside especially after just losing everything i own in a house fire