Excellent breakfast and super helpful and friendly staff!
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酒店回复: Dear Romy,Thank you so much for your wonderful feedback! We’re thrilled to hear you enjoyed our modern rooms, fitness facilities, and breakfast offerings. Our team takes great pride in providing a clean, welcoming environment and exceptional service, so it’s great to know we made your stay enjoyable. We look forward to welcoming you back again soon!Sincerely,Element Hotel
4.0分
情侣出游
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The rooms were nice and clean. the location was good for finding food and a short drive for entertainment. the staff was nice and courteous. main down sides were the pool was closed and bar was closed.
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酒店回复: Dear Eric,Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed our clean rooms, convenient location, and courteous staff. We do apologize for the inconvenience caused by the pool and bar being closed during your stay. We understand how disappointing that can be, and we’re working to have these amenities available again as soon as possible. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better experience.Sincerely,Element Hotel
4.0分
其他
Convenient location for our needs on this trip. Excellent breakfast selection. Comfy beds/clean room
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酒店回复: Dear Colin,Thank you for sharing your experience with us! We’re so glad to hear that our convenient location, excellent breakfast selection, and comfortable, clean rooms made your stay enjoyable. Providing a relaxing and satisfying experience for our guests is always our top priority.We truly appreciate you choosing to stay with us and hope to welcome you back again soon!Sincerely,Element Hotel
3.0分
情侣出游
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Room was not cleaned after our first night. Need was not made. Towels were not picked up. Basic stuff you expect when you stay at a hotel for multiple nights. Friendly staff, but housekeeping needs to be addressed.
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酒店回复: Dear Robert,Thank you for taking the time to share your feedback. While we’re pleased to hear that you found our staff friendly, we’re truly sorry to learn that your room was not serviced as expected during your stay. This is certainly not the standard we aim to provide, and your comments have been shared with our housekeeping team to ensure this is promptly addressed. We appreciate you bringing this to our attention and hope you’ll give us another opportunity to provide you with the seamless and comfortable stay you deserve.Sincerely,Element Hotel
5.0分
其他
The property was exceptional. Breakfast was handmade omelets to order.
Everyone was very courteous.
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酒店回复: Dear Arthur,Thank you for your wonderful feedback! We’re thrilled to hear you enjoyed your stay and especially appreciated our made-to-order omelets and the courteous service from our team. Providing a warm and exceptional experience is what we strive for every day. We look forward to welcoming you back soon!Sincerely,Element Hotel
3.0分
其他
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The in-room amenities were very nice. However, the bed was not comfortable, and the towel racks were falling off the wall and needed to be repaired. But the most concerning aspect is that the walls of this building are very thin. I could hear footsteps above me, and all along the hallway. This made it impossible for me to get a good nights sleep, and isn’t that the number one result you’d like to get from staying at a hotel? I would not recommend this place in future for this specific reason.
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酒店回复: Dear Dyann,Thank you for sharing your experience with us. I’m glad to hear you enjoyed the in-room amenities, but I’m truly sorry that your overall stay was impacted by issues that affected your rest and comfort.We understand that a good night’s sleep is one of the most important parts of a hotel stay, and I regret that we fell short in providing that for you. I apologize for the discomfort caused by the bed and the noise disturbances from neighboring rooms and hallways. While some level of sound can be expected in multi-level buildings, excessive noise is not acceptable, and we’re currently reviewing ways to better insulate and minimize sound transmission throughout the property.I also appreciate you bringing the towel rack maintenance issue to our attention. Our team will inspect and address it promptly to ensure the room is in proper condition for future guests.Though I’m disappointed to hear that you would not recommend us at this time, I truly value your honest feedback. It helps us identify where we need to improve, and I hope we may have the opportunity to better serve you in the future.Sincerely,Element Hotel
5.0分
情侣出游
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Clean room, very spacious. Only downfall was the noise around throughout the night. Other than that, our stay was amazing and would definitely recommend everyone to book a stay there.
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酒店回复: Dear Channatra,Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that you enjoyed the cleanliness and spaciousness of your room, and that your overall stay was amazing!We do apologize for the noise you experienced during the night. We understand how important a restful night's sleep is and are actively looking into ways to minimize disturbances for our guests moving forward.Your recommendation truly means a lot to us, and we hope to welcome you back for an even more peaceful stay in the future.Sincerely,Element Hotel
酒店位置便利，在Lowell临近高速，附近有加油站 快餐厅 超市，在一个园区内，安静 舒适。房间设施厨房用具齐全，早餐简单美味，煎蛋阿姨们服务热情，是在Lowell的最佳选择。
房间很好，宽敞又干净。价格也挺合理的。早餐种类不是很多，但总体来说还不错。
很遗憾地说，到目前为止，我刚刚经历了最糟糕的经历。
支付给********的金额并不反映我们在预订时未向我们指定的额外费用。
我们花了整整一个多小时与接待处交谈。幸运的是我们还有闲钱。此外，酒店组织将同一个房间分配给了两个不同的家庭。对于只会说法语的人来说，在这种情况下度过不太好。
Clean and very modern rooms.
Great gym and updated equipment and clean mats.
Excellent breakfast and super helpful and friendly staff!
The rooms were nice and clean. the location was good for finding food and a short drive for entertainment. the staff was nice and courteous. main down sides were the pool was closed and bar was closed.
Convenient location for our needs on this trip. Excellent breakfast selection. Comfy beds/clean room
Room was not cleaned after our first night. Need was not made. Towels were not picked up. Basic stuff you expect when you stay at a hotel for multiple nights. Friendly staff, but housekeeping needs to be addressed.
The property was exceptional. Breakfast was handmade omelets to order.
Everyone was very courteous.
The in-room amenities were very nice. However, the bed was not comfortable, and the towel racks were falling off the wall and needed to be repaired. But the most concerning aspect is that the walls of this building are very thin. I could hear footsteps above me, and all along the hallway. This made it impossible for me to get a good nights sleep, and isn’t that the number one result you’d like to get from staying at a hotel? I would not recommend this place in future for this specific reason.
Clean room, very spacious. Only downfall was the noise around throughout the night. Other than that, our stay was amazing and would definitely recommend everyone to book a stay there.