Room very dirty, outdated furniture bed was terrible, limited staff, all common areas dirty, bathrooms disgusting
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酒店回复: Dear Sharon,Thank you for sharing your concerns—we sincerely apologize that your visit wasn’t as it should have been. Please know we take your feedback seriously and are actively working to address the issues mentioned. We hope to have the opportunity to better serve you and make things right on your next visit.Sincerely, Hotel Manager
2.0分
朋友出游
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Needed a cheap place to stay for the night, hoped that this was a good option. Check in was slow, elevator was dirty and smelled like onions. Room smelled Burger King honestly. We needed to use the sofa bed and it was disgusting, not properly cleaned and full of crumbs and dirt. Breakfast was disappointing, we went 2 hours before it was over and it was pretty empty, hot food was gone. Food was not replenished.
Seems like more staff is needed to run this hotel, computer technology for check-in/check-out was so slow. Business center was out of order too. Front desk was not equipped to handle as many guests, always a wait to get help.
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酒店回复: Dear Natalie,Thank you for sharing your detailed feedback. We’re very sorry to hear that your stay did not meet expectations and that you encountered issues with cleanliness, service delays, and breakfast availability. This is not the experience we want for our guests, and your comments have been shared with our management and housekeeping teams for immediate review. We’re also looking into ways to improve staffing and efficiency at the front desk to better serve our guests. We appreciate your input and hope you’ll consider giving us another chance to provide a more comfortable and seamless stay.Sincerely, Hotel Manager
1.0分
其他
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Stay away. Far from ‘Grand’
Adequate parking. From there it goes down hill. Funny smell in corridors, door not able to shut into our room. Cleanliness of bed sheets. Lack of breakfast and coffee available.
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酒店回复: Dear Iain,Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations and that you encountered issues with cleanliness, room maintenance, and breakfast availability. Your comments have been shared with our housekeeping and maintenance teams to ensure these concerns are promptly addressed. We appreciate you bringing this to our attention and will work diligently to improve for future guestsSincerely, Hotel Manager
4.0分
其他
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This place appears to be a chain hotel that's recently rebranded. Nice lobby. Room was spacious & clean. Everything worked. However there were signs of neglect. The couch in our room was dilapidated. What may have once been graffiti was now an area of the bathroom door sanded to the core. Even the inside elevator doors were scratched up. All these things would be addressed more competently by a guest-focused management...they reflect poorly on the place.
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酒店回复: Dear Leslie,Thank you for taking the time to share your thoughtful feedback. We’re glad to hear you enjoyed the clean and spacious room as well as our welcoming lobby. However, we apologize for the signs of wear you noticed and appreciate you bringing them to our attention. Your comments are valuable and have been shared with management for review as we continue working on property updates and maintenance improvements. We hope you’ll consider visiting us again to experience the positive changes firsthand.Sincerely, Hotel Manager
1.0分
其他
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I will never stay at this hotel again , we got our room it was never cleaned from the previous guest, the pull out sofa bed had no bedding and the mattress was stained, it broke while my son was on it. DO NOT RECOMMEND THIS HOTEL
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酒店回复: Dear Jason,Thank you for sharing your concerns—we sincerely apologize that your visit wasn’t as it should have been. Please know we take your feedback seriously and are actively working to address the issues mentioned. We hope to have the opportunity to better serve you and make things right on your next visit.Sincerely, Hotel Manager
4.0分
家庭亲子
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We checked it was after midnight. The front desk clerk was helpful and accomodating. In fact, the room she gave us had not been cleaned snd prepared for new occupants. The front desk clerk was apologetic and quickly found another room for us. Breakfast was as expected. It was good but nothing special.was
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酒店回复: Dear Dianne,Thank you for your stay. It is really encouraging to see your positive feedback. Our team is very delighted with your appreciation. I am glad to see that you very much liked the location and the hospitality. We eagerly await welcoming you again.Sincerely, Hotel Manager
4.0分
其他
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The staff was incredible and helpful. So kind. My room had no towels or toiletries. Got them from front desk. The locl on my room was broken i got locked out. You could tell my room and the rrom next to mine had broken locks and hed to be broken into prior to my stay as the wood all around the locks are smashed and broken. They couldnt fix the locknon my room but put meninto anither room that was perfect. Clean comfy hotel. Comfy bed and very roomy inside the rooms. Definitely will stay here agin.
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酒店回复: Dear Ashleigh,Thank you so much for sharing your experience. We’re delighted to hear that our staff made such a positive impression and that you found your new room clean, comfortable, and spacious. We do apologize for the initial room issues and appreciate your patience while our team resolved them quickly. Your understanding means a lot to us, and we look forward to welcoming you back for an even smoother stay next time.Sincerely, Hotel Manager
5.0分
家庭亲子
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Staff were very friendly and helpful, great service. Comfortable beds, the sofa bed was a bit tired but those are typically uncomfortable on a good day.
Would highly recommend and I would stay there again!
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酒店回复: Dear Deana,Thank you for staying with us. It's wonderful to see your positive review. I hope you liked our hospitality and enjoyed your stay. Our team is highly excited by the comment. It is an honor to host visitors like you. We look forward to welcoming you back again in the future.Sincerely, Hotel Manager
5.0分
家庭亲子
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The pool had a film on it but pool area was clean. The staff was out of the world. The hotel is under construction so there is some questionable things but I’ll give them the benefit of the doubt. The free breakfast wasn’t bad.
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酒店回复: Dear Meagan,We truly appreciate your thoughtful words and are so glad you enjoyed your time with us. It was our pleasure to have you, and your feedback means a lot to our team. We hope to see you again soon for another enjoyable stay.Sincerely, Hotel Manager
服务很好
Room very dirty, outdated furniture bed was terrible, limited staff, all common areas dirty, bathrooms disgusting
Needed a cheap place to stay for the night, hoped that this was a good option. Check in was slow, elevator was dirty and smelled like onions. Room smelled Burger King honestly. We needed to use the sofa bed and it was disgusting, not properly cleaned and full of crumbs and dirt. Breakfast was disappointing, we went 2 hours before it was over and it was pretty empty, hot food was gone. Food was not replenished.
Seems like more staff is needed to run this hotel, computer technology for check-in/check-out was so slow. Business center was out of order too. Front desk was not equipped to handle as many guests, always a wait to get help.
Stay away. Far from ‘Grand’
Adequate parking. From there it goes down hill. Funny smell in corridors, door not able to shut into our room. Cleanliness of bed sheets. Lack of breakfast and coffee available.
This place appears to be a chain hotel that's recently rebranded. Nice lobby. Room was spacious & clean. Everything worked. However there were signs of neglect. The couch in our room was dilapidated. What may have once been graffiti was now an area of the bathroom door sanded to the core. Even the inside elevator doors were scratched up. All these things would be addressed more competently by a guest-focused management...they reflect poorly on the place.
I will never stay at this hotel again , we got our room it was never cleaned from the previous guest, the pull out sofa bed had no bedding and the mattress was stained, it broke while my son was on it. DO NOT RECOMMEND THIS HOTEL
We checked it was after midnight. The front desk clerk was helpful and accomodating. In fact, the room she gave us had not been cleaned snd prepared for new occupants. The front desk clerk was apologetic and quickly found another room for us. Breakfast was as expected. It was good but nothing special.was
The staff was incredible and helpful. So kind. My room had no towels or toiletries. Got them from front desk. The locl on my room was broken i got locked out. You could tell my room and the rrom next to mine had broken locks and hed to be broken into prior to my stay as the wood all around the locks are smashed and broken. They couldnt fix the locknon my room but put meninto anither room that was perfect. Clean comfy hotel. Comfy bed and very roomy inside the rooms. Definitely will stay here agin.
Staff were very friendly and helpful, great service. Comfortable beds, the sofa bed was a bit tired but those are typically uncomfortable on a good day.
Would highly recommend and I would stay there again!
The pool had a film on it but pool area was clean. The staff was out of the world. The hotel is under construction so there is some questionable things but I’ll give them the benefit of the doubt. The free breakfast wasn’t bad.