酒店回复: Hello Joel,We appreciate your feedback on the cleanliness of our hotel. Your satisfaction is important to us, and we strive to maintain high standards. Thank you for recognizing our efforts to provide a clean environment for all our guests.
5.0分
其他
The staff was very friendly and courteous. The room was clean and comfortable. We will stay there again.
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酒店回复: Hello James,Thank you for your kind words about our friendly staff and the cleanliness of your room. We are delighted to hear that you found your stay comfortable and enjoyable. Your positive feedback is valuable to us, and we look forward to welcoming you back for another great experience in the future.
4.0分
其他
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The front desk staff were great, super friendly. The sheets, towels and bathroom shower were clean. The rest of the room needs some work. Missing outlet covers, nails sticking out of the bottom of the door, the vanity light over the sink needs changing, only worked half of the time.
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酒店回复: Hello Billie,Thank you for sharing your feedback regarding your recent stay. We're pleased to hear that you found our front desk staff friendly and appreciated the cleanliness of your linens and bathroom. Your comments about the room's maintenance issues are valued, and we will ensure they are communicated to our team for further consideration. We appreciate you taking the time to let us know, and hope to welcome you back for a more enjoyable experience in the future.
2.0分
其他
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Room wasn’t overly clean. Noticed dead bugs in the lights. Floor lamp and mini refrigerator didn’t work. Shower drain was slow to drain. Room smelled very musty and was very humid even with the provided dehumidifier running.
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酒店回复: Hello Jennifer,Thank you for taking the time to share your feedback regarding your recent stay. We appreciate your comments, which will help us improve our service and facilities. It's always our goal to ensure a comfortable experience for all guests, and we regret that we fell short during your visit. We encourage you to reach out to our management team directly to share more about your stay. Your feedback is valued, and we hope you will consider visiting us again.
5.0分
家庭亲子
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I booked this hotel to attend an out of town wedding. Everything you’d hope a small town hotel would be. Affordable, clean, very comfortable beds, small but acceptable breakfast. Would definitely stay again if in the area.
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酒店回复: Hello Stephanie,Thank you for sharing your experience! We're glad to hear you found our hotel affordable, clean, and comfortable during your stay for the wedding. Your kind words about the breakfast and your willingness to stay with us again are greatly appreciated. We look forward to welcoming you back on your next visit to the area.
5.0分
商务出差
Breakfast can be better. The air conditioner wasn’t getting really cold. And whirlpool was dirty. But the room was clean and nice, and spacious.
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酒店回复: Hello Twyla,Thank you for sharing your feedback about your recent stay. We appreciate your comments regarding the breakfast, air conditioning, and whirlpool cleanliness, as these insights help us understand our guests' experiences better. We're glad to hear you enjoyed the cleanliness, spaciousness, and overall comfort of your room. Your observations will be conveyed to the relevant teams for their consideration in enhancing our services and facilities. We hope you choose to stay with us again in the future.
3.0分
家庭亲子
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Bed was comfortable and shower was great. Air conditioning worked well. Breakfast was satisfactory. Not all electrical outlets in room were functional. Lockset on bathroom door was very loose. lFood left by previous room users had not been removed from fridge. Now spoiled.
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酒店回复: Hello Ronald,Thank you for your feedback regarding your recent stay. We’re pleased to hear that you found the bed comfortable and enjoyed the shower and breakfast options. We're also taking note of your concerns about the electrical outlets, bathroom lockset, and the fridge cleanliness to improve our services. Your insights help us enhance the guest experience, and we appreciate you sharing them. We hope to welcome you back in the future for an even better experience.
2.0分
其他
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Gross
The sheets were stained, there was trash on the floor of the room, a non-working light above the bathroom sink, mystery stains on the bed frame. Service at the front desk was slow, but the man working was very nice. There wasn’t a secure entry into the hotel, you could walk right in and go to rooms because the key pad was broken and duct tape to stay open. Over all the hotel was run down and dirty!
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酒店回复: Dear Guest, Thank you for sharing your feedback about your recent stay. We sincerely apologize for the aspects of your stay that did not meet your expectations. Your comments regarding housekeeping, maintenance, and security have been noted and will be addressed with the appropriate teams to help improve our services. We appreciate you acknowledging our front desk staff's friendliness, and we'll work to enhance the overall experience for our guests moving forward. Thank you for bringing these matters to our attention.
1.0分
商务出差
Locked out of hotel at night with no service. No way to contact hotel service as interior phone broken.
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酒店回复: Hello Jennifer,We appreciate your feedback and understand the frustration of feeling locked out without assistance. It's our goal to ensure guests have continuous access to help, and we're sorry this experience fell short. We will relay your comments regarding the phone issue to management for their review. Your insights are valuable as they help us enhance our services in the future. Thank you for sharing your experience with us.
5.0分
其他
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One night stay
This was a one night stay. I had a show the next day in Elkader, and wanted to be close. The hotel was easy to get to and had several eating options. The room was spacious and quiet. The breakfast was tasty. I was very satisfied.
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酒店回复: Hello Greg,Thank you for sharing your positive experience with us! We're glad to hear that you found our location convenient and enjoyed the spacious room and tasty breakfast. It’s wonderful that you had a restful stay before your show in Elkader. We hope to welcome you back on your next visit!
一切都非常干净
The staff was very friendly and courteous. The room was clean and comfortable. We will stay there again.
The front desk staff were great, super friendly. The sheets, towels and bathroom shower were clean. The rest of the room needs some work. Missing outlet covers, nails sticking out of the bottom of the door, the vanity light over the sink needs changing, only worked half of the time.
Room wasn’t overly clean. Noticed dead bugs in the lights. Floor lamp and mini refrigerator didn’t work. Shower drain was slow to drain. Room smelled very musty and was very humid even with the provided dehumidifier running.
I booked this hotel to attend an out of town wedding. Everything you’d hope a small town hotel would be. Affordable, clean, very comfortable beds, small but acceptable breakfast. Would definitely stay again if in the area.
Breakfast can be better. The air conditioner wasn’t getting really cold. And whirlpool was dirty. But the room was clean and nice, and spacious.
Bed was comfortable and shower was great. Air conditioning worked well. Breakfast was satisfactory. Not all electrical outlets in room were functional. Lockset on bathroom door was very loose. lFood left by previous room users had not been removed from fridge. Now spoiled.
Gross
The sheets were stained, there was trash on the floor of the room, a non-working light above the bathroom sink, mystery stains on the bed frame. Service at the front desk was slow, but the man working was very nice. There wasn’t a secure entry into the hotel, you could walk right in and go to rooms because the key pad was broken and duct tape to stay open. Over all the hotel was run down and dirty!
Locked out of hotel at night with no service. No way to contact hotel service as interior phone broken.
One night stay
This was a one night stay. I had a show the next day in Elkader, and wanted to be close. The hotel was easy to get to and had several eating options. The room was spacious and quiet. The breakfast was tasty. I was very satisfied.