酒店回复: Hi Christopher,I’m to hear about the confusion regarding the location of the hotel. I completely understand how frustrating it can be when the listing doesn't align with what you expected. Your feedback is important, and I will share it with our team to ensure the location is properly listed and more accurately represented for future guests. We hope to provide a better experience next time.

酒店回复: AmeliaWe’re sorry for any confusion and appreciate you bringing this to our attention.The $100 charge you’re seeing was made by ******* for your hotel reservation—it wasn’t charged by the hotel. We don’t have access to your credit card information, so we’re unable to process any charges directly.As part of our policy, which is listed on the ******* website at the time of booking, a security deposit is required at check-in. You opted to leave the deposit in cash, which means no hold was placed on your card. In keeping with our policy, cash deposits are returned in cash.If you’re unable to pick it up in person, you’re welcome to have someone collect it on your behalf or send us mailing details so we can return the deposit to you. We’re more than happy to assist.It’s uncommon for guests to leave without collecting their cash deposit, so we don’t have a standard process for this, but we’ll do everything we can to ensure you receive your money back. Our team did inform you at check-in that the $100 cash was for the security deposit, but we completely understand that things can be overlooked—especially when you’re in vacation mode.Thanks again for your understanding, and we look forward to resolving this for you.

酒店回复: Hi Kevin,I’m sorry to hear about the issues you faced during your stay. We will work with our team to address these maintenance concerns and ensure the necessary repairs are made. We appreciate you bringing these to our attention, and we hope to improve your experience in the future.

酒店回复: Hi John,I’m truly sorry to hear that your experience did not meet expectations. Your feedback is important, and we take it seriously. We will work on addressing these issues to ensure future guests have a better experience. We hope you’ll consider giving us another chance in the future.

酒店回复: Totally understandable—seeing other guests enjoying the pergola might’ve made it seem like a scene from a vacation ad. But leaving a review without actually staying? That’s a bit like rating a movie based on the trailer. 😅Still, we honored your request and gave you a full refund—no hard feelings. Maybe next time, stay a while and join the pergola party! We think you’ll like it.

酒店回复: Hi Alezander,We are sorry the room didn’t meet your expectations. We’re actively working on updates to improve the guest experience and hope to have the chance to welcome you back with a better stay in the future.

酒店回复: Hi Wendy,Thank you for your feedback. I take great care in cleaning each room to ensure a comfortable stay for our guests. We appreciate your comments and will continue working to improve the overall experience.

酒店回复: Hi Joel,We are sorry to hear that your experience didn’t meet your expectations. We appreciate your feedback and would love to learn more about how we can improve. Please feel free to reach out to us directly.