酒店回复: Dear Iwaya,Thank you for your feedback. We’re sorry to hear that the cleanliness of your room did not meet expectations. A thorough and well-maintained space is something we take seriously, and we apologize for falling short during your stay. Your comments have been noted and will be addressed with the housekeeping team to help ensure higher standards moving forward. We hope you'll consider giving us another chance in the future.Sincerely, Hotel Manager
3.0分
家庭亲子
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The room was definitely in need of maintenance with significant water damage around the shower, etc. We had no hot water the enter stay; and the front desk staff was rather indifferent about it. As for cleanliness, the floor wasn't the cleanest as my feet were black after walking around the room.
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酒店回复: Dear Guest,Thank you for sharing your experience. We sincerely apologize for the maintenance issues, lack of hot water, and cleanliness concerns you encountered, as well as the indifferent service from the front desk. Your feedback is very important, and we will address these matters promptly to prevent them from happening again.Sincerely,Hotel Manager
1.0分
其他
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Room was in very bad shape. Door handle missing, bathroom doors were filthy, walls scuffed, chair looked like it had been chewed, currains were torn. No hot water when we arrived in the evening, no hot water in the morning. Overrun with teenagers in the pool, exercise room and lobby. Horrible stay
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酒店回复: Dear Guest, Thank you for sharing your experience. We’re glad you chose to stay with us, but we’re truly sorry for the condition of the room, lack of hot water, and the disturbances you encountered. Your feedback is important, and we’ll be addressing these issues immediately to prevent future disappointments.Sincerely,Hotel Manager
2.0分
其他
The room smelled like ****, the bed was too soft and the breakfast was VERY basic. I'm not very picky, but I won't be staying here again.
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酒店回复: Dear Guest,Thank you for your honest feedback. We sincerely apologize for the issues with the room odor, bed comfort, and basic breakfast. Your comments are important to us, and we’ll work on addressing these concerns to improve the experience for future guests. We regret that we didn’t meet your expectations.Sincerely, Hotel manager
5.0分
商务出差
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We stopped late in the night as a half way point on our trip back home, just to sleep. At the time, there was no hot water, but that didn’t bother us because all we wanted was sleep and to get up the next morning and get on the road. We could shower at home. The receptionists were sweet— checking in and out. Speaking for room 109: Nice, big room. VERY comfortable beds! I would book here again, but I’d call first.
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酒店回复: Dear Guest,Thank you for your feedback. We’re glad to hear you found the room spacious and the beds very comfortable, and that our receptionists made a positive impression. We apologize for the hot water issue and appreciate your understanding. We look forward to welcoming you back for another stay.Sincerely,Hotel Manager
3.0分
家庭亲子
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Air conditioner sounded like jet plane on take-off, Black mold on ceiling above the bed. Mattresses wore out and leaned in towards center of the room. Bathroom tile dirty and cleaning supplies on floor. Told.front desk our concerns and it was like " oh well". Staff didn't care.
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酒店回复: Dear Guest,Thank you for sharing your experience and for bringing these concerns to our attention. We’re glad you took the time to speak with us. However, we are truly sorry for the condition of the room, including the air conditioning noise, cleanliness issues, and mattress comfort, as well as the response you received when reporting them. This is not the level of care or standards we aim to provide. Your feedback will be reviewed with our team immediately to ensure improvements are made.Sincerely,Hotel Manager
3.0分
其他
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Room must have recently been remodeled as there was Sheet rock particles all over the floor. Bathroom was not swept either. Bed was very uncomfortable. Mattress was lumpy and needs to be replaced. Staff was amazing and friendly. However, at checkout, could not find anyone to check me out. Had to take a picture of the card with a note to the front desk that I was leaving. We were late for a ball tournament and couldn’t continue to wait.
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酒店回复: Dear Guest,Thank you for mentioning how friendly and helpful our staff was during your stay. We’re glad they made a positive impression. We are sorry, however, for the issues you experienced with cleanliness, the mattress comfort, and the difficulty at checkout. Your comments will be addressed with our team immediately to ensure better consistency moving forward.Sincerely,Hotel Manager
2.0分
商务出差
They refused to give me a copy of my paid receipt when i checked out. I have never had thus problem before. Never staying here again
我女儿参加婚礼，所以我们住了一晚。这家酒店非常适合我们的住宿。房间和浴室都很干净。我们住的是两张双人床的房间，床单干净整洁。空调运行完美。我们睡了一个非常好的觉。
第二天早上的早餐很美味，有多种选择。我们吃了炒鸡蛋、饼干、香肠肉汁、自制华夫饼、松饼、百吉饼、烤面包、新鲜水果、燕麦片、玉米粥、麦片、酸奶、牛奶、果汁、咖啡以及所有能让您用餐更完美的调味品。
工作人员非常友好、专业和热情。如果我再来这个地区，我一定会再次入住这里。
这绝对是我住过最糟糕的“汽车旅馆”了。床单上有毛发和虫子。泳池里漂浮着各种脏东西，很脏。甚至还有一对夫妇带着狗在里面游泳。没有一个制冰机能用。到处都是风扇，因为实在是太热了。地板上全是电线，行李箱根本没法推，只能提着走。人们总是敞着门，非常吵闹。千万不要住这里！！！
清洁不彻底...
The room was definitely in need of maintenance with significant water damage around the shower, etc. We had no hot water the enter stay; and the front desk staff was rather indifferent about it. As for cleanliness, the floor wasn't the cleanest as my feet were black after walking around the room.
Room was in very bad shape. Door handle missing, bathroom doors were filthy, walls scuffed, chair looked like it had been chewed, currains were torn. No hot water when we arrived in the evening, no hot water in the morning. Overrun with teenagers in the pool, exercise room and lobby. Horrible stay
The room smelled like ****, the bed was too soft and the breakfast was VERY basic. I'm not very picky, but I won't be staying here again.
We stopped late in the night as a half way point on our trip back home, just to sleep. At the time, there was no hot water, but that didn’t bother us because all we wanted was sleep and to get up the next morning and get on the road. We could shower at home. The receptionists were sweet— checking in and out. Speaking for room 109: Nice, big room. VERY comfortable beds! I would book here again, but I’d call first.
Air conditioner sounded like jet plane on take-off, Black mold on ceiling above the bed. Mattresses wore out and leaned in towards center of the room. Bathroom tile dirty and cleaning supplies on floor. Told.front desk our concerns and it was like " oh well". Staff didn't care.
Room must have recently been remodeled as there was Sheet rock particles all over the floor. Bathroom was not swept either. Bed was very uncomfortable. Mattress was lumpy and needs to be replaced. Staff was amazing and friendly. However, at checkout, could not find anyone to check me out. Had to take a picture of the card with a note to the front desk that I was leaving. We were late for a ball tournament and couldn’t continue to wait.
They refused to give me a copy of my paid receipt when i checked out. I have never had thus problem before. Never staying here again
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