酒店回复: Dear Madeleine,We appreciate that you took the time to share your experience with us. We are glad to hear that you enjoyed our location, as well as the modern, clean, and spacious facilities, and that you appreciated the view from the pool.Regarding your experience with our service, we sincerely regret the inconveniences you mentioned. We would like to clarify that room cleaning is performed daily and is one of our top priorities. We understand that sometimes, when guests place the “Do Not Disturb” sign or are not in the room at the scheduled time, there may be delays or changes in the usual cleaning schedule, although this is uncommon.Concerning taxi reservations, we inform guests at the time they inquire about this service that it is necessary to request it at least 48 hours in advance to arrange it properly, as availability depends solely on local drivers and taxi companies. We regret that this information was not communicated clearly in your case. Nevertheless, we always do our best to assist, although last-minute bookings can sometimes be challenging.We are pleased to know that despite the difficulties, you were able to find a taxi in time for your airport transfer. We appreciate your understanding and take note of your comments to continue improving our service and communication.We hope to have the opportunity to welcome you again and provide a more satisfactory experience.Best regards,Equipo de Guest Experience
酒店回复: Dear Guest,We sincerely appreciate your detailed feedback about your stay at Barceló Ponent Beach.We are delighted that our reception team provided such a warm welcome upon your late-night arrival, complete with access to our midnight dining options. Your satisfaction with the accommodations brings us joy, particularly how the straightforward design met your needs perfectly.The strategic placement of our swimming facilities adjacent to the sandy shore creates an ideal environment for relaxation. The pristine condition of our premises and comprehensive range of services contributed to your positive experience. We are pleased that you had the opportunity to explore the charming coastal paths connecting the various coves in our vicinity.We would be honored to welcome you back for another memorable stay.Best regards,Equipo de Guest Experience
5.0分
其他
原文
翻译提供方：Google
非常适合家庭和情侣入住的酒店
我和我的伴侣在酒店度过了美好的时光！所有设施一应俱全，晚上的娱乐活动也很棒！
然而，食物几乎每天都一样，如果能再丰富一些就更好了。不过除此之外，一切都很棒！
强烈推荐！
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酒店回复: Kära Per,Tack för att ni tog er tid att dela med er av era erfarenheter från er vistelse hos oss.Vi beklagar att ni inte var helt nöjd med maten, men vi tar till oss era synpunkter och kommer att ha dem i åtanke för framtida förbättringar.Trots detta gläder det oss att höra att ni hade en så trevlig vistelse på Barceló Ponent Beach.Vi uppskattar särskilt att ni kände er så väl omhändertagna under er vistelse. Det värmer att höra att ni uppskattade våra bekvämligheter och att ni kunde njuta av våra kvällsunderhållningar som vi noggrant planerar för våra gäster.Vi ser fram emot att få välkomna er tillbaka vid ett framtida tillfälle.Med vänliga hälsningar,Equipo de Guest Experience
酒店回复: Dear Guest, Thank you for sharing feedback about your recent stay.We are delighted that your experience at our establishment exceeded your expectations.The magnificent seafront position of our property, offering direct access to the pristine Cala Ferrera beach, creates an idyllic setting for our valued guests. The spacious accommodations, enhanced by pristine maintenance and exceptional service standards, ensure a memorable stay. Our dedicated team takes pride in maintaining immaculate premises and providing attentive assistance. The convenient proximity to local attractions and maritime activities adds an extra dimension to the guest experience.The culinary offerings at our establishment have received your recognition, particularly our extensive breakfast selection and lunchtime menu. While we note your feedback regarding the dinner service, we continuously strive to enhance our gastronomic experience across all meal periods.We would be honored to welcome you back for another memorable stay.Best regards,Equipo de Guest Experience
5.0分
情侣出游
原文
翻译提供方：Google
这是我们住过的最棒的海滩。相比附近的其他海滩，这里可能是整个地区最好的海滩了。
工作人员非常乐于助人，房间也很棒。
下次去马略卡岛，我们还会再来这里。
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酒店回复: Dear Daniel,We sincerely appreciate your wonderful feedback about your stay at Barceló Ponent Beach.Thank you so much for your kind words and for sharing such a wonderful review.We’re truly delighted to hear that your stay with us was one of the best you’ve ever had, and that you enjoyed the beach, our facilities, and the hospitality of our team. Your compliments mean a great deal to us.It will be a real pleasure to welcome you back the next time you visit Mallorca. We look forward to seeing you again soon!Best regards,Equipo de Guest Experience
酒店回复: Dear Kara,Thank you so much for your positive review. We are delighted to hear that you had an incredible time during your stay with us. It’s wonderful to know that you enjoyed our prime location, the fun atmosphere, and the quality of both breakfast and dinner at our buffet. We are also glad that your room and the balcony view enhanced your overall experience.We truly appreciate your recommendation to friends and family. It is an honor to have been part of your trip, and we look forward to welcoming you back in the future.Thank you again for your kind words. We hope to see you again soon!Kind regards,Equipo de Guest Experience
房子装修简洁温馨，有个可以看海的阳台是个加分项。餐食还行。
这个酒店很差很糟糕，看到的人避雷吧。
一开始给我们分到了一个房间在一楼，给的大床房，一进去里面很多大蚂蚁主要集中在沙发椅，空调无法启动，房间很脏，我打电话给前台，叫他们帮我换个沙发椅，他们说会过来，但是我们等了20+分钟也没来。
我当时查看了一下我在携程的订单，发现我定的是双床，我立刻联系携程，携程和我说他们联系一下酒店前台确认情况，过了一会儿，携程告诉我酒店前台没有接听他们的电话，于是我人跑去前台和他们联系。
我告诉前台：1. 空调无法启动 2. 房间有虫 3. 我订的是双床房但是给了我大床房
前台告诉我：1. 因为还没有很热，所以空调就是无法制冷的，整栋楼都这样。我说当时20+度不可能吧，前台态度强硬，就一直重复用不了冷气。
2. 这个蚂蚁是很常见的，他们可以安排人去杀虫
3. 他们没有收到订单是双床，但是如果我们需要他们可以叫保洁去把床分开
我说你们房间有问题，能不能帮我换个房间，前台说这个房型已经满房，要升级我们要自己掏钱。我说为什么需要我自己掏钱，是你们的房间有问题，前台叫我等下他去和老板商量一下。
过了一会儿从办公室出来，告诉我：1. 空调是可以开的，只是我那个房间的坏了，他们可以派维修的师傅去看一下 2. 叫人去房间杀虫 3. 不能换房间，只能自费升级。
最后携程帮我付了这个升级房型的钱让我换房间了。
另外：
1. 停车困难要停到很远的地方
2. 自助很难吃
3. 就算换了房间，房间的卫生还是很糟糕，床品有点问题不知道是不是床虱反正过敏了。
反正我算是被西班牙人的服务态度和服务意识震撼到了。
这次入住体验很棒，酒店有漂亮的沙滩和泳池。自助餐也很赞。真希望我能多住几天。
干净的
酒店坐落在风景优美的地区，酒店本身现代、干净、宽敞。从泳池看出去的景色令人惊叹，而且距离海滩也只有几步之遥。
然而，酒店的员工服务却不那么令人印象深刻。我们到达时，前台接待人员并没有给我们热情的欢迎。有一天，我们的房间没有打扫，所以我们没有收到干净的毛巾和垫子，也没有整理床铺和进行全面清洁。我去了前台，但他们不感兴趣，说我得去名单后面找晚上的清洁服务，晚上9点左右应该能打扫完房间……
此外，退房时，我们要求在预计出发前往机场前一小时预订出租车，前台女士说我们应该提前24小时预订，好吧，没问题，但我们到达时没有人告诉我们这种情况，而且我在卡拉多尔住过很多次，从来没有遇到过这种情况。接待处的女士说她可以试着帮我们订一辆——下午1点（比我们出发去机场的时间提前了30分钟）来。我回去问他们是否订到了出租车，但他们没有我的请求记录。我让他们再帮我订一次，结果到当天下午3点之前都订满了。我问该怎么办，那位女士耸了耸肩，说只要步行5分钟到路边的出租车站，说不定就能叫到一辆……说不定？好吧，那我们到时候应该就能赶上航班了。
幸运的是，我们开始朝市中心走去，正好有一辆出租车在休息，好心地把我们送到了机场。
很棒的海滨酒店，前台工作人员非常友好。我凌晨12:30入住，还享用了午夜自助餐，真是个惊喜。房间简洁，刚好满足我的需求。我很欣赏海滩就在泳池区旁边。小镇本身非常适合步行，而且我能看到附近其他的卡拉餐厅。
非常适合家庭和情侣入住的酒店
我和我的伴侣在酒店度过了美好的时光！所有设施一应俱全，晚上的娱乐活动也很棒！
然而，食物几乎每天都一样，如果能再丰富一些就更好了。不过除此之外，一切都很棒！
强烈推荐！
阳台上的美景
这家酒店很棒，可以直接通往卡拉费雷拉海滩。阳台上的景色美得令人窒息，非常适合我们的蜜月旅行！步行即可到达小镇，而且酒店下方停泊着一艘海星双体船，这真是个加分项，所以我们可以直接在那里买船票，体验有趣的水上之旅。不过食物不太好。午餐很棒，但晚餐不太好。你可以选择把晚餐换成午餐，我建议你这么做。早餐很美味。床很舒服！我还会再来住的！
这是我们住过的最棒的海滩。相比附近的其他海滩，这里可能是整个地区最好的海滩了。
工作人员非常乐于助人，房间也很棒。
下次去马略卡岛，我们还会再来这里。
太棒了
在这里度过了一段难忘的时光。地理位置优越，氛围愉快。自助餐包含早餐和晚餐。房间很棒，阳台视野开阔。离城镇很近。我会推荐朋友和家人来这里。这里风景优美。