TV would not change channel from Comedy channel. Difficult to communicate with staff. We left early and could not get in to return key. I rang bell and ended up sticking key through door.
It was clean, quiet and reasonably priced, no frills and older building. All in all it worked fine for our needs and would stay again.
5.0分
商务出差
Amazing owner! Great personality and super helpful and made my stay feel like home!!! A++++++
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酒店回复: Dear Guest,Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience and that our owner made your stay feel like home. Your kind words about their personality and helpfulness are greatly appreciated. We strive to provide exceptional service, and it’s rewarding to know we succeeded during your visit.We look forward to welcoming you back to OYO in the future!Warm regards, Team OYO
3.0分
其他
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The door lock didn't work very well.
Got stuck. Sign out front said free breakfast. Online it also said free breakfast. There was none. Had to go find a restaurant for that. The facility looked like it was designed in the 70s.
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酒店回复: Dear Carol,Thank you for sharing your experience at Fairview Inn by OYO Hesston I-135. We're very sorry to hear that your stay did not meet expectations. The issues you mentioned — especially regarding cleanliness and the condition of the room — are unacceptable, and we are addressing them with our team immediately.We appreciate your honest feedback, as it helps us identify areas where we must do better. We sincerely regret that we fell short during your visit and understand your hesitation to return.Best regards,YusufThe Fairview Inn by OYO Team
2.0分
情侣出游
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The lady at check in was very nice. The building is undergoing construction but had 3 different names on it so I wasn't sure i was in the right place. Got a king size bed that was probably worse then laying on the floor, 3 really small pillows and the bathroom door looked like somebody punched it. Leaving a hole halfway through the door. The bathtub couldn't be stopped up for a bath. Water kept changing from scalding hot to freezing randomly with bad pressure. Only stayed one night found a better hotel somewhere else.
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酒店回复: Dear Corynne,Thank you for sharing your feedback. We’re glad to hear our check-in staff made a positive impression, but we sincerely apologize for the issues you experienced with the room and facilities at Fairview Inn By OYO Hesston I-135. Your comments about the bed, bathroom, and water pressure are concerning, and we are addressing these matters as part of ongoing improvements.We appreciate your patience during our construction phase and hope to provide a much better stay if you choose to visit us again in the future.Sincerely,Hotel ManagementFairview Inn By OYO Hesston I-135
3.0分
家庭亲子
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The place is kinda under construction so they may have good things planned, but the room has a hole in the wall and torn curtains. The whole place is just tired and ready for some refreshing.
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酒店回复: Dear Phillip,Thank you for your honest feedback. We apologize for the condition of your room and any inconvenience caused during your stay at Fairview Inn By OYO Hesston I-135. We are currently working on improvements to refresh the property and address such issues.We appreciate your patience and hope to provide you with a much better experience on your next visit.Sincerely,Hotel ManagementFairview Inn By OYO Hesston I-135
1.0分
其他
Toilet was clogged and not functioning. We are not able to stay here and are requesting our funds be returned.
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酒店回复: Dear Kevin,We sincerely apologize for the inconvenience you experienced with the toilet during your stay at Fairview Inn By OYO Hesston I-135. This is not the level of service we aim to provide. Please contact our customer support team directly so we can promptly assist you with your refund request.Thank you for bringing this to our attention, and we hope to resolve this matter quickly.Sincerely,Hotel ManagementFairview Inn By OYO Hesston I-135
1.0分
家庭亲子
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The property didn’t have Fairfield name The sign said Great American Best Value so we couldn’t locate it only after 2 phone calls we were told name change. The area is dark Also using ******* we were charged more than motel charges if we just walked in by $20 Carpet in hallwY stairs and room were very dirty
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酒店回复: Dear Georgann,Thank you for sharing your feedback. We sincerely apologize for the confusion regarding the name change and the difficulty you experienced finding the property. We also regret that the cleanliness and pricing did not meet your expectations. Your concerns are important to us, and we will address these issues with our team to ensure better communication and a more enjoyable stay for future guests.We truly appreciate you bringing these matters to our attention, and we hope to have the opportunity to provide you with a more pleasant experience in the future.Sincerely,Management TeamFairview Inn By OYO Hesston I-135
2.0分
商务出差
The lady checking me in acted put out she had to help me. When I went up to checkout no one would come to the desk. After standing there for 15 minutes I left.
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酒店回复: Dear Kenneth,Thank you for sharing your feedback. We sincerely apologize for the poor service you received during check-in and checkout. This is certainly not the level of hospitality we strive to provide. Your experience has been shared with our team to ensure that we address these issues and improve our guest service.We truly appreciate your input and hope to have the opportunity to offer you a much better experience in the future.Sincerely,Management TeamFairview Inn By OYO Hesston I-135
3.0分
家庭亲子
safe place to stay - under renovation which was not mentioned in the ******* website....
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酒店回复: Dear Alice,Thank you for your review and for staying at Fairview Inn by OYO Hesston I-135. We’re glad to hear you felt safe during your stay. We apologize for the inconvenience caused by the ongoing renovations and for the lack of notice on the ******* listing. Your feedback is valuable, and we’ll work to ensure all information is clearly communicated moving forward.Sincerely,LisaFairview Inn by OYO
1.0分
其他
Did not stay. Impossible to cancel. Phone number doesn’t work. Got charged too. So mad.
TV would not change channel from Comedy channel. Difficult to communicate with staff. We left early and could not get in to return key. I rang bell and ended up sticking key through door.
It was clean, quiet and reasonably priced, no frills and older building. All in all it worked fine for our needs and would stay again.
Amazing owner! Great personality and super helpful and made my stay feel like home!!! A++++++
The door lock didn't work very well.
Got stuck. Sign out front said free breakfast. Online it also said free breakfast. There was none. Had to go find a restaurant for that. The facility looked like it was designed in the 70s.
The lady at check in was very nice. The building is undergoing construction but had 3 different names on it so I wasn't sure i was in the right place. Got a king size bed that was probably worse then laying on the floor, 3 really small pillows and the bathroom door looked like somebody punched it. Leaving a hole halfway through the door. The bathtub couldn't be stopped up for a bath. Water kept changing from scalding hot to freezing randomly with bad pressure. Only stayed one night found a better hotel somewhere else.
The place is kinda under construction so they may have good things planned, but the room has a hole in the wall and torn curtains. The whole place is just tired and ready for some refreshing.
Toilet was clogged and not functioning. We are not able to stay here and are requesting our funds be returned.
The property didn’t have Fairfield name The sign said Great American Best Value so we couldn’t locate it only after 2 phone calls we were told name change. The area is dark Also using ******* we were charged more than motel charges if we just walked in by $20 Carpet in hallwY stairs and room were very dirty
The lady checking me in acted put out she had to help me. When I went up to checkout no one would come to the desk. After standing there for 15 minutes I left.
safe place to stay - under renovation which was not mentioned in the ******* website....
Did not stay. Impossible to cancel. Phone number doesn’t work. Got charged too. So mad.