酒店回复: Dear louise21352, Thank you for taking the time to share your experience. I regret to discover that you weren't thoroughly impressed with us during your most recent stay. I am so sorry to hear that your room was not properly cleaned according to the high standards of our housekeeping staff and that you encountered an odor. This is something we'll bring up to our housekeeping staff to ensure that similar details are not overlooked. Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. It is always our goal to give you a 5-star experience, and I apologize for failing to do so. I do hope you'll return and let us show you a far better experience. Bedankt dat u de tijd heeft genomen om uw ervaring te delen. Het spijt mij te moeten ontdekken dat u tijdens uw meest recente verblijf niet erg onder de indruk van ons was. Het spijt me zo te horen dat uw kamer niet goed is schoongemaakt volgens de hoge normen van ons huishoudelijk personeel en dat u een geur heeft aangetroffen. Dit is iets dat we ter sprake zullen brengen bij ons huishoudelijk personeel om ervoor te zorgen dat soortgelijke details niet over het hoofd worden gezien. Uw opmerkingen zijn belangrijk voor ons omdat we voortdurend zoeken naar manieren om de gastervaring in ons hotel te verbeteren. Het is altijd ons doel om u een 5-sterrenervaring te bieden, en mijn excuses dat ik dit niet heb gedaan. Ik hoop echt dat je terugkomt en ons een veel betere ervaring laat zien.
1.0分
其他
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Dirties hotel I have ever been. I arrived late, at around 8 pm, and I was offered a discount rate o $240 + Taxes per night. As soon as we walked into the room it felt like a 20$/Night. Sheets where dirty, Pillow Cases had for sure not been replaced. Curtains, where messy too...and finally the cigarettes' smell was terrible. Immediately we requested an exchange for another room and the new one was almost as dirty as the first one. It should be illegal to charge someone $265 / Night for a place like this. This place should be closed right away.
1.0分
其他
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This place is an absolute dump. All bedding was yellow from age. Cigarette burns on sink and tub. Room had peculiar odor. Pool was filled in with dirt. I felt very unsafe. Furnishings were old, dirty and nasty. This motel is very old and is well beyond its life expectancy. Seriously, this place needs to be torn down. It didn't even have a sign out front.
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酒店回复: Dear 657ronaldn, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I am so sorry to hear about the difficulties that you experienced with our accommodations and amenities. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We take the value of your report regarding the cleanliness of our hotel. We will act on this complaint and will fix all problems as soon as possible. We take this business very seriously and assure you that management has taken all the steps to make sure that all the rooms are clean and our ultimate goal is to make sure each guest has a comfortable stay. Your satisfaction is important to us, and we will use the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests. Your voice is important to us and we hope you'll return to give us the opportunity to exceed your expectations of an excellent experience. Kind regards,
1.0分
独自旅行
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DO NOT STAY HERE. It was getting late at night so we didn't have much of a choice. This place is a real s_ _ t hole. I didn't take my clothes off and slept on top of the bed. Everything is old and very out dated. The place smelled and looked dirty. I was afraid to touch the remote for the TV and wouldn't go anywhere near the shower. I couldn't wait for the morning to get the hell out of there.
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酒店回复: Dear Carmine0814, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I am so sorry to hear about the difficulties that you experienced with our accommodations and amenities. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We take the value of your report regarding the cleanliness of our hotel. We will act on this complaint and will fix all problems as soon as possible. We take this business very seriously and assure you that management has taken all the steps to make sure that all the rooms are clean and our ultimate goal is to make sure each guest has a comfortable stay. Your satisfaction is important to us, and we will use the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests. Your voice is important to us and we hope you'll return to give us the opportunity to exceed your expectations of an excellent experience. Kind regards,
1.0分
家庭亲子
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Bathroom shower head had mold onitsha. Floor was wet. It was nasty don't wast your money here they are cheap for a reason. Loud noise from a bunch of Latinos. Called front desk and they did nothing.and they will try to charge you extra also. Don't waist your money here.
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酒店回复: Dear W505YYmikeb, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
1.0分
家庭亲子
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We arrived late after a long drive and we were too tired to inspect the room properly.. We quickly unpacked and went back out to grab some takeout to eat back in the room. Upon our return to the room, we sat at the small table, and we immediately recognized the smell of excrement. Looking under the table, we noticed both dog excrement and urine. Not wanting to eat at the table, we moved to the bed. My wife moved to the bed where she noticed dog hair was all over the bottom bed sheet. She called to the front desk and was informed that there was no housekeeping but we could go to another room. Having already unpacked things, my wife cleaned up the dog excrement herself and then went to the front desk to get clean sheets. There were two workers at the front desk, but somehow, no one was willing to bring new sheets to our room or to clean up the dog crap. By that time, her takeout food was cold, and she tried to heat it in the microwave. It showed an error message, and the television signal was lost. It appeared that they were on the same electrical outlet. Nevertheless, the food did heat. We ate, slept, and left in the morning without showering, as the shower did not appear to be very clean. To sum up, it was a CRAPPY experience. Don't spend your money here, try another hotel. There is NO Quality at this Inn.
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酒店回复: Dear trevpowell, Thank you for sharing your experience, and I am terribly sorry to hear of your disappointment with our hotel. It is distressing to hear that you encountered a number of issues with our housekeeping and guest services and I want you to know that we take your comments very seriously and are working hard and fast to address these problems in hopes of improving upon the guest experience. We understand your sentiments, and will take your comments to heart. Allow me to forward your concerns to our management team so they can discuss this with the team. We hope that you will allow us to show you the true customer service of our hotel, and to make up for this disappointing experience. Please give us another chance to serve you better as we promise a more pleasant stay.
1.0分
商务出差
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The door lock was broken, sticky floor, dirty (see attached a picture), TV remocontrol was grossely sticky, when breakfast foods were ran out ask for replacement of food they checked time to hopefully denial of replacement of foods, never to eat stale cereal employees pour it without wearing gloves. Especially you are looking for employees assistance go out to smoking area to asked them for assistance.
1.0分
家庭亲子
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I knew not to expect much since this was a cheaper hotel. However, being that it was a quality inn I did have certain basic expectations. The floors were sticky, the sheets, pillows, towels and bed spread were stained and full of cigarette burns. There was black mold on the lamp shades. I had a partial roll of toilet paper and no spare rolls. The phone did not work. The sink and back of the toilet were cracked. I was charged for an extra room. I talked to others staying there and they all had the same problems. There was no excuse for the rooms to have been so filthy and in bad shape. The owner really needs to do right by the guests. Only good thing was the air conditioner worked well.
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酒店回复: Dear tanyaw615, Thank you for taking the time to tell us about your experience. I am sorry that your recent stay did not meet your expectations. We want to sincerely apologize for the negative experience that the room and amenities were not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. We assure you to forward this concern to the management for their attention and action.I assure you the best of our services and look forward to the pleasure of welcoming you back for a flawless stay! Best regards, Guest Relations Manager
1.0分
情侣出游
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OMG. This shouldn’t even be a Quality Inn and part of the Choice/Comfort Inn group. What a flea bag! Room smelled so bad. Didn’t get here til late so we had no choice where to stay!! Breakfast was horrible. No creamers or sugar for the coffee. Hot food looked disgusting! I can usually handle inconveniences but this was the worst Quality Inn I’ve stayed in. I was afraid to sleep in the bed.
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酒店回复: Hi elaineb690, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. I do apologize for the smell of unpleasant odor that you experienced in your room. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We will review our selection of breakfast offerings to ensure a more enjoyable experience for our guests. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.
1.0分
情侣出游
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We stayed two nights, didn't expect the sheets to be changed as we were staying multiple night but we received no welcome call asking if there was anything we needed once we got checked in. The floors were sandy as if not been swept prior to our arrival. We received absolutely no room service at all. The towels were not replaced, coffee supplies were not replenished nor were the toiletries. We had to take our wet towels to the front desk and ask for clean towels. We were told that they did not offer room service- even basic service - unless we called and specifically asked for something. Even when we took the towels (all towels, hand towels and wash cloths) all we were given until pointed out was towels. Again told we only received customary room service when asked for. Out Bed wasn't even made nor the floors swept.
糟糕的酒店。房间闻起来非常难闻，到处都是霉菌，还有大量的逾期维护。一切都太脏了，无法触摸。塑料杯碎片漂浮在水池中。有肮脏的动物飞来飞去，而且没有进行清洁。绝对不推荐。这家酒店太糟糕了。
Dirties hotel I have ever been. I arrived late, at around 8 pm, and I was offered a discount rate o $240 + Taxes per night. As soon as we walked into the room it felt like a 20$/Night. Sheets where dirty, Pillow Cases had for sure not been replaced. Curtains, where messy too...and finally the cigarettes' smell was terrible. Immediately we requested an exchange for another room and the new one was almost as dirty as the first one. It should be illegal to charge someone $265 / Night for a place like this. This place should be closed right away.
This place is an absolute dump. All bedding was yellow from age. Cigarette burns on sink and tub. Room had peculiar odor. Pool was filled in with dirt. I felt very unsafe. Furnishings were old, dirty and nasty. This motel is very old and is well beyond its life expectancy. Seriously, this place needs to be torn down. It didn't even have a sign out front.
DO NOT STAY HERE. It was getting late at night so we didn't have much of a choice. This place is a real s_ _ t hole. I didn't take my clothes off and slept on top of the bed. Everything is old and very out dated. The place smelled and looked dirty. I was afraid to touch the remote for the TV and wouldn't go anywhere near the shower. I couldn't wait for the morning to get the hell out of there.
Bathroom shower head had mold onitsha. Floor was wet. It was nasty don't wast your money here they are cheap for a reason. Loud noise from a bunch of Latinos. Called front desk and they did nothing.and they will try to charge you extra also. Don't waist your money here.
We arrived late after a long drive and we were too tired to inspect the room properly.. We quickly unpacked and went back out to grab some takeout to eat back in the room. Upon our return to the room, we sat at the small table, and we immediately recognized the smell of excrement. Looking under the table, we noticed both dog excrement and urine. Not wanting to eat at the table, we moved to the bed. My wife moved to the bed where she noticed dog hair was all over the bottom bed sheet. She called to the front desk and was informed that there was no housekeeping but we could go to another room. Having already unpacked things, my wife cleaned up the dog excrement herself and then went to the front desk to get clean sheets. There were two workers at the front desk, but somehow, no one was willing to bring new sheets to our room or to clean up the dog crap. By that time, her takeout food was cold, and she tried to heat it in the microwave. It showed an error message, and the television signal was lost. It appeared that they were on the same electrical outlet. Nevertheless, the food did heat. We ate, slept, and left in the morning without showering, as the shower did not appear to be very clean. To sum up, it was a CRAPPY experience. Don't spend your money here, try another hotel. There is NO Quality at this Inn.
The door lock was broken, sticky floor, dirty (see attached a picture), TV remocontrol was grossely sticky, when breakfast foods were ran out ask for replacement of food they checked time to hopefully denial of replacement of foods, never to eat stale cereal employees pour it without wearing gloves. Especially you are looking for employees assistance go out to smoking area to asked them for assistance.
I knew not to expect much since this was a cheaper hotel. However, being that it was a quality inn I did have certain basic expectations. The floors were sticky, the sheets, pillows, towels and bed spread were stained and full of cigarette burns. There was black mold on the lamp shades. I had a partial roll of toilet paper and no spare rolls. The phone did not work. The sink and back of the toilet were cracked. I was charged for an extra room. I talked to others staying there and they all had the same problems. There was no excuse for the rooms to have been so filthy and in bad shape. The owner really needs to do right by the guests. Only good thing was the air conditioner worked well.
OMG. This shouldn’t even be a Quality Inn and part of the Choice/Comfort Inn group. What a flea bag! Room smelled so bad. Didn’t get here til late so we had no choice where to stay!! Breakfast was horrible. No creamers or sugar for the coffee. Hot food looked disgusting! I can usually handle inconveniences but this was the worst Quality Inn I’ve stayed in. I was afraid to sleep in the bed.
We stayed two nights, didn't expect the sheets to be changed as we were staying multiple night but we received no welcome call asking if there was anything we needed once we got checked in. The floors were sandy as if not been swept prior to our arrival. We received absolutely no room service at all. The towels were not replaced, coffee supplies were not replenished nor were the toiletries. We had to take our wet towels to the front desk and ask for clean towels. We were told that they did not offer room service- even basic service - unless we called and specifically asked for something. Even when we took the towels (all towels, hand towels and wash cloths) all we were given until pointed out was towels. Again told we only received customary room service when asked for. Out Bed wasn't even made nor the floors swept.