酒店回复: Hi Christoph,Thank you for taking the time to provide your feedback. We’re pleased to hear that you found your stay overall satisfactory and that you appreciated the location and comfort of our hotel.However, we’re sorry to learn about the issues you encountered with trash collection and room service. We aim to provide consistent and thorough service, and it’s clear we missed the mark during your stay. We will address these concerns with our housekeeping team to ensure that such oversights are corrected in the future.We also appreciate your understanding regarding the simplicity of our breakfast offerings and the noise from the thin walls. Your feedback about these aspects is valuable, and we will consider it as we work to enhance our guest experience.Thank you for your positive comments and for giving us a four-star rating. We would be delighted to welcome you back in the future and provide an even better experience. If there’s anything specific we can do to improve your next stay, please don’t hesitate to let us know.
3.0分
情侣出游
原文
翻译提供方：Google
从其他房间可以听到很多噪音，电视不能用。接待人员为您提供非常好的服务。
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酒店回复: Dear Enrique,Thank you for sharing your feedback. We’re glad to hear that you had a positive experience with our front desk team, as they always aim to provide excellent service.We apologize for the noise issues you encountered from neighboring rooms and for the TV not working during your stay. We understand how these matters can affect the overall comfort of your visit, and we will investigate both the noise levels and the TV issue to ensure we can improve these aspects for future guests.We appreciate your input and hope to welcome you back soon for a more comfortable and enjoyable stay.
1.0分
其他
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Your website did not include that there was no elevator, and this 83 year old man had to hand carry our luggage up to the second floor. Outrageous! No elevator in most states is illegal. Not including this on your website is inexcusable.
For the continental breakfast, which ended at 9:00 am, we got there at 8:55 and the attendant said it was closed. She grudgingly let us in to collect some food which we took to our room. She stood there while we did this with folded arms, much annoyed.
My Yelp review will reflect my stay. Am I an experienced traveler? Yes, having visited 55 countries, plus I write travel stories for a media chain.
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酒店回复: Hi Richard, We sincerely appreciate you taking the time to share your experience and value your perspective as an experienced traveler. Our property’s layout, including the absence of an elevator, is noted in our information, but we understand that it can still pose a challenge for some guests, especially when managing luggage. Regarding breakfast, our team strives to maintain scheduled service times, and we regret if the experience felt unwelcoming; our staff aim to assist within those guidelines while balancing operational requirements. Feedback like yours is important as it helps us reflect on how we communicate amenities and service expectations to ensure clarity for all guests.
3.0分
其他
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Cleanliness was not great. I went around the room with antibacterial wipes, Every surface had dried rings from cups, the lamp next to the bed had layers of dust, the 2 padded chairs had stains all over the fabric. The room was way overpriced.
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酒店回复: Hi Kari, Thank you for sharing your feedback. We take guest comments seriously and understand that cleanliness and value are important aspects of any stay. Our team works diligently to maintain high standards across all rooms and public areas, and we appreciate your observations as they help us identify areas for improvement. While room rates reflect the amenities and services we provide, we recognize that perceptions of value can vary and always aim to deliver a comfortable experience for our guests.
5.0分
其他
We enjoyed the comfy room on our work trip. The check in process was great. We enjoyed our stay.
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酒店回复: Hi Sheila, Thank you very much for sharing your positive experience with us. We’re delighted to hear that you enjoyed the comfort of your room and found the check-in process smooth and efficient. It’s wonderful to know that your stay met your expectations during your work trip, as our team strives to provide a relaxing and seamless experience for all our guests. Your kind words serve as great motivation for our staff, and we truly appreciate you taking the time to share your feedback.
5.0分
情侣出游
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This was a very nice place considering the age of the property. I would definitely encourage more items for the free breakfast… They seem to be out of everything early on.
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酒店回复: Dear Dori,Thank you so much for your kind review! We’re thrilled to hear that you had a positive experience with us, despite the age of the property. Your feedback on the breakfast is appreciated, and we’ll certainly look into offering a wider selection to ensure a better experience for our guests.We look forward to welcoming you back soon!
3.0分
情侣出游
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The room wasn't dusty but it wasn't clean either. The wall had some dried juice dripping down, and the shower didn't drain at all - within 30 seconds I had water pooling around my feet. The staff was prompt and friendly though, and the beds were clean.
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酒店回复: Dear Katie,Thank you for taking the time to provide feedback on your recent stay. We sincerely apologize for the issues you encountered in your room, particularly with the shower drainage and the dried juice stains. Cleanliness and comfort are top priorities for us, and we’ll address these concerns with our housekeeping team to ensure everything is up to our usual standards.We’re glad to hear that our staff made a positive impression, and we’ll make sure they’re recognized for their promptness and friendliness. We hope you’ll give us another opportunity to provide you with a more comfortable and seamless stay.
3.0分
其他
Broken A/C
Nice place but the fan on the a/c was broken and noisy. The staff had to know because the a/c was off when I first walked into the room.
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酒店回复: Hello Robert,Thank you for sharing your feedback. We're glad to hear you found the atmosphere of the hotel enjoyable. We appreciate you bringing the A/C issue to our attention and will ensure that it is communicated to the appropriate team. Your insights help us maintain our commitment to providing a pleasant experience for our guests. We hope you consider staying with us again in the future.
5.0分
其他
It was a nice 1 night stop
It was nice for the overnight stay after doing about 13 hours in a Ford F-250 Crew Cab
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酒店回复: Hi Connor,Thank you for the great rating! We're glad to hear our hotel provided a comfortable stop after a long 13-hour drive. We hope you were able to relax and recharge. Safe travels, and we’d love to welcome you back anytime you’re in the area!
很棒的房间，景色也很好
不太好的地方是，尽管住了 4 晚，垃圾桶甚至没有清空，而且没有其他客房服务。早餐很简单，但也无所谓。你不能指望到处都有温暖/丰盛的早餐。房间的墙壁很薄，但是在山里艰难地徒步旅行后，尽管隔壁房间有噪音，你还是可以相对较快地入睡。总体来说还不错，4星。可能我什至以后还会再次预订酒店。
从其他房间可以听到很多噪音，电视不能用。接待人员为您提供非常好的服务。
Your website did not include that there was no elevator, and this 83 year old man had to hand carry our luggage up to the second floor. Outrageous! No elevator in most states is illegal. Not including this on your website is inexcusable.
For the continental breakfast, which ended at 9:00 am, we got there at 8:55 and the attendant said it was closed. She grudgingly let us in to collect some food which we took to our room. She stood there while we did this with folded arms, much annoyed.
My Yelp review will reflect my stay. Am I an experienced traveler? Yes, having visited 55 countries, plus I write travel stories for a media chain.
Cleanliness was not great. I went around the room with antibacterial wipes, Every surface had dried rings from cups, the lamp next to the bed had layers of dust, the 2 padded chairs had stains all over the fabric. The room was way overpriced.
We enjoyed the comfy room on our work trip. The check in process was great. We enjoyed our stay.
This was a very nice place considering the age of the property. I would definitely encourage more items for the free breakfast… They seem to be out of everything early on.
The room wasn't dusty but it wasn't clean either. The wall had some dried juice dripping down, and the shower didn't drain at all - within 30 seconds I had water pooling around my feet. The staff was prompt and friendly though, and the beds were clean.
Broken A/C
Nice place but the fan on the a/c was broken and noisy. The staff had to know because the a/c was off when I first walked into the room.
It was a nice 1 night stop
It was nice for the overnight stay after doing about 13 hours in a Ford F-250 Crew Cab