酒店回复: Hi Christoph,Thank you for taking the time to provide your feedback. We’re pleased to hear that you found your stay overall satisfactory and that you appreciated the location and comfort of our hotel.However, we’re sorry to learn about the issues you encountered with trash collection and room service. We aim to provide consistent and thorough service, and it’s clear we missed the mark during your stay. We will address these concerns with our housekeeping team to ensure that such oversights are corrected in the future.We also appreciate your understanding regarding the simplicity of our breakfast offerings and the noise from the thin walls. Your feedback about these aspects is valuable, and we will consider it as we work to enhance our guest experience.Thank you for your positive comments and for giving us a four-star rating. We would be delighted to welcome you back in the future and provide an even better experience. If there’s anything specific we can do to improve your next stay, please don’t hesitate to let us know.
3.0分
情侣出游
原文
翻译提供方：Google
从其他房间可以听到很多噪音，电视不能用。接待人员为您提供非常好的服务。
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酒店回复: Dear Enrique,Thank you for sharing your feedback. We’re glad to hear that you had a positive experience with our front desk team, as they always aim to provide excellent service.We apologize for the noise issues you encountered from neighboring rooms and for the TV not working during your stay. We understand how these matters can affect the overall comfort of your visit, and we will investigate both the noise levels and the TV issue to ensure we can improve these aspects for future guests.We appreciate your input and hope to welcome you back soon for a more comfortable and enjoyable stay.
3.0分
其他
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Breakfast was only cereal, coffee ran out but eventually got filled. Somewhat run down. Did the trick but definitely not the best maintained hotel I’ve stayed at.
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酒店回复: Hello John,Thank you for sharing your feedback. We appreciate your observations regarding the breakfast offerings and maintenance of the property. Your insights are valuable as they help us with ongoing improvements. We aim to provide a pleasant experience for all our guests, and we take your comments seriously as we continue to enhance our services and facilities. We hope to have the opportunity to welcome you back in the future for a stay that exceeds your expectations.
2.0分
其他
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I stayed 2 nights, the staff hides in a back room during routine check-in time. My room was keep in low light to hide the stained carpet, damaged walls and depressing art work. The shower head was cracked and a fine mist sprayed the upper shower wall, the TV didn’t work properly and there were not instructional literature and the sink was cracked. Clearly, the owners and staff don’t care about your experience in this hotel!
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酒店回复: Hello Daryl,Thank you for sharing your feedback regarding your recent stay. We appreciate you bringing these issues to our attention, as guest insights are crucial for maintaining our standards. Your comments regarding staff visibility and room conditions are noted, and we will ensure they are communicated to the appropriate departments. We strive to provide a comfortable and enjoyable experience for all guests, and your perspective is important in helping us understand where improvements can be made.
4.0分
其他
Stay was good. Bed was only a mattress on a board, very uncomfortable! Window overlooked a overflowing trash can.
Overall ok place.
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酒店回复: Hello Rhiannon,Thank you for sharing your feedback. We're glad to hear that you found your stay to be overall satisfactory. Your insights regarding the bed comfort and surrounding view are valuable, and we will certainly pass this information along to the appropriate team for consideration. We appreciate your comments, as they help us improve our guest experience.
1.0分
其他
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Your website did not include that there was no elevator, and this 83 year old man had to hand carry our luggage up to the second floor. Outrageous! No elevator in most states is illegal. Not including this on your website is inexcusable.
For the continental breakfast, which ended at 9:00 am, we got there at 8:55 and the attendant said it was closed. She grudgingly let us in to collect some food which we took to our room. She stood there while we did this with folded arms, much annoyed.
My Yelp review will reflect my stay. Am I an experienced traveler? Yes, having visited 55 countries, plus I write travel stories for a media chain.
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酒店回复: Hi Richard, We sincerely appreciate you taking the time to share your experience and value your perspective as an experienced traveler. Our property’s layout, including the absence of an elevator, is noted in our information, but we understand that it can still pose a challenge for some guests, especially when managing luggage. Regarding breakfast, our team strives to maintain scheduled service times, and we regret if the experience felt unwelcoming; our staff aim to assist within those guidelines while balancing operational requirements. Feedback like yours is important as it helps us reflect on how we communicate amenities and service expectations to ensure clarity for all guests.
3.0分
其他
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Cleanliness was not great. I went around the room with antibacterial wipes, Every surface had dried rings from cups, the lamp next to the bed had layers of dust, the 2 padded chairs had stains all over the fabric. The room was way overpriced.
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酒店回复: Hi Kari, Thank you for sharing your feedback. We take guest comments seriously and understand that cleanliness and value are important aspects of any stay. Our team works diligently to maintain high standards across all rooms and public areas, and we appreciate your observations as they help us identify areas for improvement. While room rates reflect the amenities and services we provide, we recognize that perceptions of value can vary and always aim to deliver a comfortable experience for our guests.
4.0分
其他
It was quiet. There was an unusual smell in the room. The bathroom was somewhat clean. The shower head could use cleaning
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酒店回复: Hi Laura, We appreciate you sharing your feedback and are glad to hear that you found the property quiet, as many guests value a peaceful environment during their stay. While we understand your comments about the room’s scent and the shower head, it’s important to note that our housekeeping team follows a thorough cleaning process to ensure all rooms meet cleanliness standards. Sometimes, certain cleaning products or environmental factors can create a temporary odor that quickly dissipates. We value your perspective and are confident that the overall comfort and calm atmosphere of the property provided a pleasant stay.
3.0分
情侣出游
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Toilet horrible, way too low, too long to flush, hand towel from previous visitor still hanging on shower curtain rod. Could not control air conditioner unit/ temperature. (rm, 214). Facility was quiet,
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酒店回复: Dear Christine,Thank you for your feedback. We're glad to hear that you found the facility quiet, but we're very sorry for the issues you experienced during your stay—especially with the bathroom cleanliness, toilet functionality, and the air conditioning unit in your room.These details are important, and what you described does not reflect the standards we aim to maintain. Your comments have been shared with our housekeeping and maintenance teams to ensure these matters are addressed promptly, particularly in Room 214.We appreciate you bringing this to our attention and hope we have the opportunity to provide you with a much improved experience in the future.
很棒的房间，景色也很好
不太好的地方是，尽管住了 4 晚，垃圾桶甚至没有清空，而且没有其他客房服务。早餐很简单，但也无所谓。你不能指望到处都有温暖/丰盛的早餐。房间的墙壁很薄，但是在山里艰难地徒步旅行后，尽管隔壁房间有噪音，你还是可以相对较快地入睡。总体来说还不错，4星。可能我什至以后还会再次预订酒店。
从其他房间可以听到很多噪音，电视不能用。接待人员为您提供非常好的服务。
Breakfast was only cereal, coffee ran out but eventually got filled. Somewhat run down. Did the trick but definitely not the best maintained hotel I’ve stayed at.
I stayed 2 nights, the staff hides in a back room during routine check-in time. My room was keep in low light to hide the stained carpet, damaged walls and depressing art work. The shower head was cracked and a fine mist sprayed the upper shower wall, the TV didn’t work properly and there were not instructional literature and the sink was cracked. Clearly, the owners and staff don’t care about your experience in this hotel!
Stay was good. Bed was only a mattress on a board, very uncomfortable! Window overlooked a overflowing trash can.
Overall ok place.
Your website did not include that there was no elevator, and this 83 year old man had to hand carry our luggage up to the second floor. Outrageous! No elevator in most states is illegal. Not including this on your website is inexcusable.
For the continental breakfast, which ended at 9:00 am, we got there at 8:55 and the attendant said it was closed. She grudgingly let us in to collect some food which we took to our room. She stood there while we did this with folded arms, much annoyed.
My Yelp review will reflect my stay. Am I an experienced traveler? Yes, having visited 55 countries, plus I write travel stories for a media chain.
Cleanliness was not great. I went around the room with antibacterial wipes, Every surface had dried rings from cups, the lamp next to the bed had layers of dust, the 2 padded chairs had stains all over the fabric. The room was way overpriced.
It was quiet. There was an unusual smell in the room. The bathroom was somewhat clean. The shower head could use cleaning
Toilet horrible, way too low, too long to flush, hand towel from previous visitor still hanging on shower curtain rod. Could not control air conditioner unit/ temperature. (rm, 214). Facility was quiet,