The location is excellent! The price was reasonable. The Comfort Suites & Inn hotels are in need of detailed care such as broken woodwork in the flooring and some hotels appear dated on the outside and inside. This hotel appears dated on the outside and is in need of simple repairs.
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酒店回复: Thank you so much for sharing your thoughtful feedback. We're delighted to hear that you enjoyed our excellent location and found the pricing reasonable—those are two things we’re proud to offer our guests.We also truly appreciate your observations regarding the condition of the property. Your comments about the exterior appearance and areas in need of repair are important to us. We’re actively working to address these details to ensure our guests experience both comfort and quality throughout their stay. Feedback like yours helps guide those improvements, and we’re grateful for your candor.We hope to welcome you back again soon and show you the progress we’re making. Your experience matters deeply to us.Warm regards,
5.0分
其他
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The front desk girl that evening, I believe her name was Heather Hudson! Sweet girl, she was so polite and courteous. Anytime I needed anything Heather was on top of it. Thank you Heather for for best hotel front desk service I have ever seen. They need more people like her up there and it would be perfect.
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酒店回复: Thank you so much for your kind words and for recognizing Heather’s exceptional service. We’re thrilled to hear she made such a positive impression during your stay—her warmth, attentiveness, and professionalism truly embody the spirit of our team. We’ll be sure to pass along your praise, which I know will mean the world to her.It’s feedback like yours that inspires us to keep delivering memorable experiences. We hope to welcome you back soon, and we’ll do our best to make your next visit just as perfect.Warm regards,
5.0分
家庭亲子
Property and room was very clean. Great location by several restaurants (within walking distance).
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酒店回复: Thank you so much for your thoughtful comments! We're delighted to hear that you found the property and your room to be very clean, and that our location near great restaurants added to your experience.Our team takes great pride in maintaining a welcoming and well-kept environment, and it's always rewarding to know our efforts made a positive impression. We’re also glad you enjoyed the convenience of nearby dining options—it's one of our favorite things about this location too!We truly appreciate you choosing to stay with us and hope to welcome you back again soon.Warm regards,
4.0分
家庭亲子
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Room was big. Bathroom floor needed cleaned.
Pool was freezing! Don’t advertise you have a pool when it’s unusable especially when parents book for that reason.
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酒店回复: Thank you for sharing your feedback with us. We're glad to hear you found the room spacious—comfort is something we strive to provide for every guest.That said, I’m truly sorry to learn about the condition of the bathroom floor and the temperature of the pool during your stay. Your comments are taken seriously, and I’ve shared them with our housekeeping and maintenance teams to ensure these issues are addressed promptly. We understand how important a warm, welcoming pool can be—especially for families traveling with children—and I regret that we fell short of expectations in this area.We appreciate your honesty and the opportunity to improve. I hope we’ll have the chance to welcome you back for a better experience in the future.Warm regards,
4.0分
其他
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Your remodeling job skips the details. Those light switches are dirty and stand out against the new paint. The grab bars in the shower are reused, have rust and the covers over the screws don't stay in place. The air/furnace unit needs cleaned. These things stand out against the new paint, flooring and furniture.
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酒店回复: Thank you for sharing your observations with us. While we’re glad you noticed the updates to our paint, flooring, and furniture, we’re truly sorry that certain details detracted from your overall impression. Cleanliness and attention to detail are very important to us, and your comments about the switches, shower grab bars, and air unit highlight areas where we need to do better.Please know that we are reviewing these items with our maintenance and housekeeping teams to ensure they are corrected promptly. Your feedback is invaluable in helping us refine our remodeling efforts so that every aspect of your stay feels fresh and welcoming.We appreciate your candid input and hope to have the opportunity to provide you with a more seamless experience on your next visit.Warm regards,
4.0分
其他
The front staff was amazing. The room was clean. The only issue was the mattress was like sleeping in a hole.
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酒店回复: Thank you for your feedback! We're so glad you enjoyed the warm welcome from our front staff and found your room clean and comfortable overall.We’re truly sorry to hear about the mattress issue—it’s not the experience we aim to provide.Your comment has been shared with our housekeeping and maintenance teams, and we’ll be inspecting that mattress right away.We hope you’ll give us another chance to provide you with a perfect stay next time!
5.0分
情侣出游
Nice clean rooms, comfy bed, awesome hot breakfast, friendly staff
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酒店回复: Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed our clean rooms, cozy beds, and hot breakfast—and especially that our team made you feel welcome. Creating a comfortable and friendly environment is what we love to do, and it’s truly rewarding to know we hit the mark during your stay. We can’t wait to welcome you back for another great experience!Warm regards
3.0分
家庭亲子
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The property is under renovation and there was no fore warning or signs in front indicating such. We arrived after 3pm but there were no rooms available on the 1st floor as we requested. We had to wait around 20 minutes for one to get ready. We settled in our room and shortly there after the bed broke. Very friendly and accommodating staff nonetheless we were advised no manager was available. We were relocated to another room but the floors were covered in paint and debris and the tub wasn’t clean. Overall it was decent for 1 night but for the same price I could’ve went to the residence inn or something…
1.0分
其他
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I made a reservation for 2 Queen beds and got to the room which had a king and a non-fold out sofa for 3adults. Then I was given a key to the adjoining room which was already occupied then given another room down the hall. There was hair on the bathroom floor and only 1 hand towel. I was very disappointed and had to deal with all of this after driving 16 hours I was not a happy camper!!!
5.0分
情侣出游
Pretty standard. They were renovating while we were there. We also had a late check in (1am) with no problems.
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酒店回复: Thank you for your feedback! We're glad to hear your late check-in went smoothly, especially at that hour. While renovations can be a bit disruptive, we appreciate your patience as we work to improve our facilities. Your understanding means a lot to us. We hope your stay was comfortable overall and would love to welcome you again once our updates are complete.
The location is excellent! The price was reasonable. The Comfort Suites & Inn hotels are in need of detailed care such as broken woodwork in the flooring and some hotels appear dated on the outside and inside. This hotel appears dated on the outside and is in need of simple repairs.
The front desk girl that evening, I believe her name was Heather Hudson! Sweet girl, she was so polite and courteous. Anytime I needed anything Heather was on top of it. Thank you Heather for for best hotel front desk service I have ever seen. They need more people like her up there and it would be perfect.
Property and room was very clean. Great location by several restaurants (within walking distance).
Room was big. Bathroom floor needed cleaned.
Pool was freezing! Don’t advertise you have a pool when it’s unusable especially when parents book for that reason.
Your remodeling job skips the details. Those light switches are dirty and stand out against the new paint. The grab bars in the shower are reused, have rust and the covers over the screws don't stay in place. The air/furnace unit needs cleaned. These things stand out against the new paint, flooring and furniture.
The front staff was amazing. The room was clean. The only issue was the mattress was like sleeping in a hole.
Nice clean rooms, comfy bed, awesome hot breakfast, friendly staff
The property is under renovation and there was no fore warning or signs in front indicating such. We arrived after 3pm but there were no rooms available on the 1st floor as we requested. We had to wait around 20 minutes for one to get ready. We settled in our room and shortly there after the bed broke. Very friendly and accommodating staff nonetheless we were advised no manager was available. We were relocated to another room but the floors were covered in paint and debris and the tub wasn’t clean. Overall it was decent for 1 night but for the same price I could’ve went to the residence inn or something…
I made a reservation for 2 Queen beds and got to the room which had a king and a non-fold out sofa for 3adults. Then I was given a key to the adjoining room which was already occupied then given another room down the hall. There was hair on the bathroom floor and only 1 hand towel. I was very disappointed and had to deal with all of this after driving 16 hours I was not a happy camper!!!
Pretty standard. They were renovating while we were there. We also had a late check in (1am) with no problems.