Absolutely the WORST hotel room I have ever stayed in!! Dirty, dusty, gabage on the floor, mold and mildew everywhere (ceiling, lampshades etc.), rusty metal on lamps, no WiFi, no TV, broken towel rack, badly patched walls, blown lightbulbs, headboards falling apart etc. etc. Sheets seemed clean. Way overpriced at $80 for the night!! We arrived late and went straight to bed, so did not see all the horrors immediately. If we had we would certainly not have stayed. Where do I write for a refund?
1.0分
独自旅行
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Straight Garbage! Needs to be renovated. Dingy towels, dirty floors, the cable is out, dingy sheets, half the lights are missing bulbs. Still on some web sites as Quantity Inn.Red Roof should shut this place down or demand the owner fixes the issues.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your stay at the RED ROOF INN EVERGREEN. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the dingy towels, the dirty floors, the missing bulbs and the other concerns you highlighted is truly regrettable. We are very sorry for your experience. Our team at Red Roof is committed to satisfying our guests, so we are very thankful for your feedback. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels. Very truly yours, Sashauna Red Roof Management RediResponse Specialist
Absolutely the WORST hotel room I have ever stayed in!! Dirty, dusty, gabage on the floor, mold and mildew everywhere (ceiling, lampshades etc.), rusty metal on lamps, no WiFi, no TV, broken towel rack, badly patched walls, blown lightbulbs, headboards falling apart etc. etc. Sheets seemed clean. Way overpriced at $80 for the night!! We arrived late and went straight to bed, so did not see all the horrors immediately. If we had we would certainly not have stayed. Where do I write for a refund?
Straight Garbage! Needs to be renovated. Dingy towels, dirty floors, the cable is out, dingy sheets, half the lights are missing bulbs. Still on some web sites as Quantity Inn.Red Roof should shut this place down or demand the owner fixes the issues.