酒店回复: Dear Nila,It’s disappointing to hear that your stay was marked by missing essentials, delayed responses, and a lack of attention to both cleanliness and guest comfort. A prompt and attentive experience should be standard, and it's clear that didn’t happen here. The noise disturbances, limited front desk availability, and overall upkeep issues are unacceptable. Your experience highlights areas that need immediate improvement, and we regret that your visit was not what it should have been.Sincerely, Hotel Manager
酒店回复: Dear Catie,Thank you for your feedback. We're glad to hear the room was clean and comfortable. However, we understand the concerns raised regarding the unattended front desk and the outdated elevator certification. These are serious matters, and we are addressing them with the appropriate team to ensure guest safety, service availability, and overall peace of mind during your stay.Sincerely, Hotel Manager
酒店回复: Dear Allen,Thank you for sharing your experience. We are glad you found our staff to be helpful, though we understand your concerns about the surroundings during your stay. Safety and comfort are very important to us, and your feedback regarding the activity outside the entrance and in the parking area will be reviewed carefully. We appreciate you bringing this to our attention as it helps us work toward creating a more secure and welcoming environment. Your comments are valuable as we continue to improve for all guests.Sincerely, Hotel Manager
3.0分
其他
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Very smoky and pot smelling rooms and hallways, but staff was very helpful in moving me to another room, which helped a bit, but the rooms are very hot and stuffy with no ventilation.
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酒店回复: Dear Julie,Thank you for sharing your experience. We are glad to know our staff was very helpful in arranging another room for you and worked to make your stay more comfortable. We have noted your comments about the smoky odor, hallway scent, and ventilation, and these points will be reviewed with the appropriate teams. We remain committed to creating a fresher and more comfortable environment for all guests moving forward.Sincerely, Hotel Manager
1.0分
商务出差
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Entire building and rooms all smell of incense. Fire alarm at 2:00 am. Yelling, door slamming and police on the 3rd floor at 4:00 am. Poor night of sleep to say the least. Mold in bathroom. Worst stay I have ever had.
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酒店回复: Dear Steve,We are glad to know you chose to stay with us, and we appreciate the chance to understand your experience. We have noted your comments regarding the building smell, late night disturbances, fire alarm, and bathroom condition. These concerns will be reviewed with the appropriate teams to strengthen comfort and safety. Our focus remains on creating a peaceful and well maintained environment for every guest, and we will continue working toward meaningful improvements.Sincerely, Hotel Manager
2.0分
其他
Besides the price going up every night, the place was clean. Nicole at front desk was pleasant
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酒店回复: Dear Marybeth,Thank you for sharing your experience. We are glad to know you found the property clean and appreciated Nicole’s pleasant service at the front desk. Your recognition of her efforts will surely be shared with her. We have noted your concern about the price variation and will review it with our team. Our goal is to provide both comfort and value to every guest, and we look forward to welcoming you back for another pleasant stay.Sincerely, Hotel Manager
1.0分
家庭亲子
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If a negative 1 was available I would give it that. It was disgusting. No other word to describe it. Stayed one night because we got in late and had to be up early the next day. Could not do another. Property owner was unreasonable after I complained. Sent me a text informing me they would provide a refund if I left. I requested proof for a checkout and was threatened if I did not leave they would call the police. I, not another person checking in at the same time were asked for our ID or credit card. The blonde woman behind the desk just gave us the key. Should have known then there would be issues. Another person staying there left that night due to yellow stains on their sheets. Smelled like smoke, mold and old mop. So much mold, both red and black in the bathroom. Appeared there had been water damage to the ceiling. Patched up but not painted over. Addressed the cleanliness and was told I should have gone down that night and complained. Every complaint was met with the same phrase. I was told they will clean for the next person. It’s been a month. I opened a case with corporate and never heard back. No email and no call to send pics. So giving a full review. Seems like a tax right off situation. Great location, but not worth one’s health.
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酒店回复: Dear Noelle,Guest comfort and cleanliness are our top priorities, and we have noted your detailed concerns regarding room condition and service interaction. These matters are being addressed with our housekeeping and management teams to ensure proper follow-up and improvement. We are glad you appreciated the convenient location and assure you that necessary corrective measures are being taken to provide a cleaner and more welcoming environment for future guests.Sincerely, Hotel Manager
房间很大，电梯有些老旧，早餐满足基本需求但是没啥好吃的，住一晚可以，周边可以走走有个教堂和市政府办公楼，还可以走到湖边，那里湖边是石头🪨堆彻有很多人在钓鱼，我住的那天感觉空气不太好不知道平时怎么样，对这个城市感觉一般。
酒店靠近 Sheybogan 主街，找餐馆很方便。离湖也很近，开车一小段路就能欣赏到美丽的景色。
房间的空调在运行的时候有点吵，我戴耳塞睡得更好。床很舒服。
我注意到停车场外面有些人徘徊，这让我有点担心，但没遇到什么问题。
我们到酒店的时候已经很晚了，大概凌晨两点，前台工作人员还是很开心地接待了我们。价格很划算，终于可以好好放松一下了。酒店还允许我们延迟退房，这点也很赞。出去购物的时候，附近各种吃喝玩乐的选择也特别多。
碰碰运气吧
我们的房间没有杯子、玻璃杯和冰桶。我们收到一条短信，说如果需要什么请发短信告知。24小时后我又发了一条短信，但他们仍然没有回复，于是我又发了一条短信，他们说如果我们需要冰桶，就自己下去拿。看起来那里有人住。公共区域维护得不太好。前台一直没人，即使你打电话过去，他们也等了好一会儿才来。我们每次回来，工作人员通常都在外面抽烟。第一天晚上和第二天，我们周围房间里的人都非常吵闹，尽管我打了电话，情况也没有改变。我们非常非常失望，以后不会再住这里了。
房间非常干净舒适。酒店员工也在街对面的便利店工作，所以前台没有人。你得打电话让他们过来。电梯非常老旧，上次认证是在2014年，这让人非常担心安全问题。
当地居民似乎在酒店入口外的一个区域设立了一个吸烟室。我们担心安全问题，也担心停车场里我们车的安全。工作人员还行……但为什么要迁就在外面开店的当地人呢？这地方不适合家庭出游。
Very smoky and pot smelling rooms and hallways, but staff was very helpful in moving me to another room, which helped a bit, but the rooms are very hot and stuffy with no ventilation.
Entire building and rooms all smell of incense. Fire alarm at 2:00 am. Yelling, door slamming and police on the 3rd floor at 4:00 am. Poor night of sleep to say the least. Mold in bathroom. Worst stay I have ever had.
Besides the price going up every night, the place was clean. Nicole at front desk was pleasant
If a negative 1 was available I would give it that. It was disgusting. No other word to describe it. Stayed one night because we got in late and had to be up early the next day. Could not do another. Property owner was unreasonable after I complained. Sent me a text informing me they would provide a refund if I left. I requested proof for a checkout and was threatened if I did not leave they would call the police. I, not another person checking in at the same time were asked for our ID or credit card. The blonde woman behind the desk just gave us the key. Should have known then there would be issues. Another person staying there left that night due to yellow stains on their sheets. Smelled like smoke, mold and old mop. So much mold, both red and black in the bathroom. Appeared there had been water damage to the ceiling. Patched up but not painted over. Addressed the cleanliness and was told I should have gone down that night and complained. Every complaint was met with the same phrase. I was told they will clean for the next person. It’s been a month. I opened a case with corporate and never heard back. No email and no call to send pics. So giving a full review. Seems like a tax right off situation. Great location, but not worth one’s health.