酒店回复: Gracias por compartir sus comentarios. Lamentamos sinceramente los inconvenientes que experimentó con la cerradura de la puerta, la cortina blackout y el estado general de la habitación. Esta ciertamente no es la experiencia que deseamos ofrecer.Sus comentarios ya han sido compartidos con nuestros equipos de mantenimiento y limpieza para que puedan abordar estos problemas de inmediato y asegurarse de que se hagan mejoras.Agradecemos que haya traído esto a nuestra atención y esperamos tener la oportunidad de ofrecerle una mejor experiencia en el futuro.
5.0分
其他
原文
翻译提供方：Google
工作人员非常细心，房间舒适
酒店回复: Gracias por tu amable reseña. ¡Esperamos verte pronto!
4.0分
情侣出游
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Easy access to area sites.
Room was not cleaned one of the days we were there. Need to have more large towels - never got more than 2 big towels even when I stopped by the desk and specifically asked for 3.
Overall had a good experience.
5.0分
其他
Beds are comfortable. Included hot breakfast. Close to George Fox University and restaurants.
5.0分
其他
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Comfortable and Friendly
Spacious, clean, comfortable and quiet room. Front desk person was a delight. There’s a restaurant right across the parking lot where we had dinner with good food. I recommend this hotel.
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酒店回复: Thank you for your review! We hope to see you again to give you another great experience.
5.0分
家庭亲子
Always dependably consistent. We have stayed here several times and have never been disappointed. Central location and just simply the best.
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酒店回复: Thank you so much for your review! We are glad to hear about your good experiences and hope to continue to exceed your expectations.
3.0分
家庭亲子
Our room had used towel in the bathroom and the beds looked like had been jumped on. The staff was very accommodating and found us another room immediately.
酒店回复: thank you for your response, hope to see you again soon!
2.0分
其他
The bathroom that we got was absolutely disgusting. Toilet was so stained and filthy. Worst experience by far.
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酒店回复: Dear Erika,I want to sincerely apologize for the condition of your bathroom during your stay. What you described is completely unacceptable and far below our standards of cleanliness. I understand how upsetting and uncomfortable that must have been, and I’m truly sorry that we failed to provide you with a clean and welcoming environment.We’ve addressed this issue directly with our housekeeping team to ensure it is corrected immediately and does not happen again. Your experience is not reflective of the level of care we aim to deliver, and we genuinely appreciate you bringing it to our attention.Sincerely,ChelseaFront Desk StaffHoliday Inn Express Newberg
2.0分
商务出差
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The pool was closed till Saturday night wasn’t told when I checked in Friday . Saturday evening lots of guest where. Drinking heavily in the pool area and lobby . Till after 10 in the lobby area .
Mold on wall in shower area . Had I know that pool was closed half my stay and that they aloud guests to be drinking everywhere through out hotel i would have stayed somewhere else . I know for future stay to go somewhere else .
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酒店回复: Dear Cassandra, Thank you for taking the time to share your feedback. We sincerely apologize for the disappointing experience during your recent stay with us.We understand how important amenities like the pool are to our guests, and we regret that the temporary closure impacted your visit. While we strive to inform all guests of any facility updates at check-in, it’s clear we fell short in your case, and for that, we’re truly sorry.We also regret that the atmosphere in the lobby and pool area did not meet your expectations. We do have policies in place to ensure a comfortable and respectful environment for all guests, and we’re reviewing this situation with our team to make improvements where necessary.Regarding the condition of your room, we take cleanliness and maintenance very seriously. The issue you mentioned with mold in the shower area is unacceptable, and we have addressed this with our housekeeping and maintenance teams to ensure it is resolved immediately.We truly value guest feedback as it helps us improve, and while we're sorry to hear you won’t be returning, we do hope you’ll consider giving us another opportunity in the future to provide the experience you deserve.Sincerely,ChelseaFront Desk
一如既往的品牌
107房间，门锁坏了，酒店已经客满，遮光窗帘被撕破了，没有发挥其作用，房间里有股潮湿的味道。
工作人员非常细心，房间舒适
Easy access to area sites.
Room was not cleaned one of the days we were there. Need to have more large towels - never got more than 2 big towels even when I stopped by the desk and specifically asked for 3.
Overall had a good experience.
Beds are comfortable. Included hot breakfast. Close to George Fox University and restaurants.
Comfortable and Friendly
Spacious, clean, comfortable and quiet room. Front desk person was a delight. There’s a restaurant right across the parking lot where we had dinner with good food. I recommend this hotel.
Always dependably consistent. We have stayed here several times and have never been disappointed. Central location and just simply the best.
Our room had used towel in the bathroom and the beds looked like had been jumped on. The staff was very accommodating and found us another room immediately.
The bathroom that we got was absolutely disgusting. Toilet was so stained and filthy. Worst experience by far.
The pool was closed till Saturday night wasn’t told when I checked in Friday . Saturday evening lots of guest where. Drinking heavily in the pool area and lobby . Till after 10 in the lobby area .
Mold on wall in shower area . Had I know that pool was closed half my stay and that they aloud guests to be drinking everywhere through out hotel i would have stayed somewhere else . I know for future stay to go somewhere else .