My girlfriend and I had a wonderfully relaxing experience at the Elms, celebrating our birthdays together. Despite the two weddings happening on site, the staff handled it all with ease and very intentional service to us all!
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酒店回复: Dear Kacy,We are delighted to hear your visit to The Elms Hotel & Spa was filled with relaxation and thoughtful care. It’s wonderful that the team helped make your birthday celebration feel so special, even with the added excitement of weddings taking place. Your kind words mean so much, and we look forward to welcoming you both back again to create more memorable moments on your next visit.Duke ChristopherGeneral Manager
5.0分
其他
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We stayed at the Elms to celebrate our 50th wedding anniversary. We had an ADA accessible room. We were treated like royalty by the staff. Everyone was exceptional.
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酒店回复: Dear Jim,Thank you for sharing your kind words! It was truly a pleasure to have you celebrate such a remarkable milestone with us. We’re thrilled that your stay at The Elms Hotel & Spa was memorable, that the accessible accommodations suited your needs, and that our team could make you feel so special. We look forward to welcoming you back for another unforgettable experience!Duke ChristopherGeneral Manager
2.0分
其他
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Great Spa Poor Hotel
Wonderful spa! Hotel not so much. I was expecting a 4 star Hyatt. But it is more like 2 stars. Restaurants had kimited menus and poor food. I sent mine back. The bed was uncomfortable and had the worst quality of bedding!!
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酒店回复: Dear Brenda,Thank you for taking the time to provide your feedback. It is encouraging to hear that the spa offered a positive experience, though it is regrettable that other aspects of your stay did not meet expectations. The concerns regarding the dining selections, meal quality, and room comfort are essential and will be reviewed closely with the appropriate teams. Your perspective is invaluable in helping identify areas for improvement, and every effort will be made to provide a more refined experience in the future.Duke ChristopherGeneral Manager
5.0分
其他
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This property was very well-maintained for its age and yet has mini modernized amenities. The spa was a wonderful spoil. The restaurant was nice, but food choice was a little limited.
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酒店回复: Dear Meg, We’re delighted you enjoyed the relaxing spa and appreciated the care taken in preserving the character of our property while adding updated touches. Your comments on dining variety are valued, and we’ll review them appropriately. We look forward to welcoming you back to The Elms Hotel & Spa for another fantastic stay.Duke ChristopherGeneral Manager
5.0分
其他
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We enjoyed our night at the Elms in late August. The rooms were updated & comfy, the staff was very friendly and helpful. The grounds are lovely - it would be a beautiful location for a fall getaway. They have a nice pool, hot tub, several fire pits & conversation areas for guests. One thing to be aware of - there is one small elevator for 5 floors. It wasn’t a problem while we were there, but it could be an issue for a large group. I would absolutely go back!
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酒店回复: Dear Alix,It’s great to hear you enjoyed a relaxing night surrounded by the charm of the property and its beautiful setting. Knowing that the refreshed rooms and welcoming team added to your experience makes us proud. The Elms Hotel & Spa is indeed a wonderful place to enjoy in every season, and your thoughtful note about the elevator is appreciated. We’ll be delighted to welcome you back for another memorable stay.Duke ChristopherGeneral Manager
5.0分
其他
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Elms Hotel
Nearly everything about my stay was perfect. The bed was comfortable, the food in the restaurant was incredible, the paranormal tour was a lot of fun, if maybe a little too expensive, and the service was fantastic. The only, extremely minor, issue was that the room was a little small, a tiny bit outdated, and didn't have a mini-fridge
5.0分
情侣出游
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We had such a surprising and relaxing weekend at The Elms. Our favorite was the spa and grotto. We appreciated that the staff did make rounds in the grotto, to remind some of the bachelorette party members to keep voices down. The food was good, the suites were spacious, and the grounds were very well kept. The morning Cafe/coffee bar is in desperate need of staff, but they managed despite the long line. Overall, we would stay again!
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酒店回复: Dear Guest,We are thrilled to hear you had such a relaxing and enjoyable weekend! The Elms Hotel & Spa is delighted that the spa and grotto were highlights of your stay and that the team’s attentiveness added to your experience. It’s wonderful to know you enjoyed the suites, grounds, and dining, even during busy moments. Your kind words mean a lot, and we look forward to welcoming you back for another memorable visit.Duke ChristopherGeneral Manager
5.0分
家庭亲子
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Excellent remodeled hotel whose origin dates back to the 1880's. Fun pool atmosphere. Fitness center was disappointing due to an ongoing remodel. Three Owls restaurant was delicious.
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酒店回复: Dear Guest,It’s wonderful to hear your appreciation for the property's charm and history, as well as the vibrant pool setting. Feedback like yours helps us continue to refine the experience, and the fitness center updates are part of those efforts. It’s great to know you also enjoyed your time at Three Owls. Thank you for sharing your thoughts, and we hope to welcome you back to The Elms Hotel & Spa again soon.Duke ChristopherGeneral Manager
5.0分
家庭亲子
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The staff was wonderful and the Three Owls Restaurant was so good. The breakfast buffet this morning was delicious. The chef was very social. I enjoyed visiting with him.
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酒店回复: Dear Guest,It’s a pleasure to hear how much you enjoyed the warm hospitality and dining experience during your visit. Knowing that the chef and team added such a personal touch makes your feedback even more special. Your kind words about the restaurant and breakfast offerings are truly valued. Thank you for sharing, and we look forward to welcoming you back to The Elms Hotel & Spa for another memorable stay.Duke ChristopherGeneral Manager
4.0分
情侣出游
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I had heard so much about the Elms over the years that I had to come here for our anniversary. We enjoyed the historic aspect of the hotel and amenities. The rooms and general area around the hotel are clean and in good condition. The lap pool is currently closed due to a storm that created a leak. I was disappointed in this fact, but after seeing the actual lap pool, I pictured it differently, maybe a bit nicer.
Although the room was okay, it was a bit small, and the bathroom was particularly small. The shower was tiny and the area around its base was very oxidized and could benefit from an update.
The only issue I had with the hotel was the extra charges, such as a "destination fee," when the hotel in general is benefiting from people visiting it. There isn't any reason to charge anyone for a destination fee. Also, they charge for parking!
My girlfriend and I had a wonderfully relaxing experience at the Elms, celebrating our birthdays together. Despite the two weddings happening on site, the staff handled it all with ease and very intentional service to us all!
We stayed at the Elms to celebrate our 50th wedding anniversary. We had an ADA accessible room. We were treated like royalty by the staff. Everyone was exceptional.
Great Spa Poor Hotel
Wonderful spa! Hotel not so much. I was expecting a 4 star Hyatt. But it is more like 2 stars. Restaurants had kimited menus and poor food. I sent mine back. The bed was uncomfortable and had the worst quality of bedding!!
This property was very well-maintained for its age and yet has mini modernized amenities. The spa was a wonderful spoil. The restaurant was nice, but food choice was a little limited.
We enjoyed our night at the Elms in late August. The rooms were updated & comfy, the staff was very friendly and helpful. The grounds are lovely - it would be a beautiful location for a fall getaway. They have a nice pool, hot tub, several fire pits & conversation areas for guests. One thing to be aware of - there is one small elevator for 5 floors. It wasn’t a problem while we were there, but it could be an issue for a large group. I would absolutely go back!
Elms Hotel
Nearly everything about my stay was perfect. The bed was comfortable, the food in the restaurant was incredible, the paranormal tour was a lot of fun, if maybe a little too expensive, and the service was fantastic. The only, extremely minor, issue was that the room was a little small, a tiny bit outdated, and didn't have a mini-fridge
We had such a surprising and relaxing weekend at The Elms. Our favorite was the spa and grotto. We appreciated that the staff did make rounds in the grotto, to remind some of the bachelorette party members to keep voices down. The food was good, the suites were spacious, and the grounds were very well kept. The morning Cafe/coffee bar is in desperate need of staff, but they managed despite the long line. Overall, we would stay again!
Excellent remodeled hotel whose origin dates back to the 1880's. Fun pool atmosphere. Fitness center was disappointing due to an ongoing remodel. Three Owls restaurant was delicious.
The staff was wonderful and the Three Owls Restaurant was so good. The breakfast buffet this morning was delicious. The chef was very social. I enjoyed visiting with him.
I had heard so much about the Elms over the years that I had to come here for our anniversary. We enjoyed the historic aspect of the hotel and amenities. The rooms and general area around the hotel are clean and in good condition. The lap pool is currently closed due to a storm that created a leak. I was disappointed in this fact, but after seeing the actual lap pool, I pictured it differently, maybe a bit nicer.
Although the room was okay, it was a bit small, and the bathroom was particularly small. The shower was tiny and the area around its base was very oxidized and could benefit from an update.
The only issue I had with the hotel was the extra charges, such as a "destination fee," when the hotel in general is benefiting from people visiting it. There isn't any reason to charge anyone for a destination fee. Also, they charge for parking!