Friendly staff room was clean the motel needs to be updated overall a pretty good stay stayed 2 nights
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酒店回复: Dear Respected Traveler,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Aberdeen. We're delighted to hear that you found our staff friendly and your room clean. We appreciate your comments about the need for updates, and we acknowledge this is an area we are actively addressing to enhance the overall guest experience. Your input is valuable as we continue to improve.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,JannovemRed Roof ManagementRediResponse Specialist
1.0分
家庭亲子
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- Dirty room and filthy beds. Asked for changing the bedsheets as those were full of dirty spots... The replacement bed sheets were similar or worse in condition!
- The AC/heater was not working. Only the fan was working
- Lights were flickering and fixtures were falling off
- Pile of garbage in the corridor
- bad smell in room
Overall no maintenance of the rooms. The person in the front desk was polite and helpful though.
Will never stay in another Red Roof Inn
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Aberdeen. We're pleased to know that you had a positive interaction with our staff. However, I am sorry that your experience did not meet your expectations due to the state of the room, bedsheets and the AC. Please accept my sincerest apologies for the discomfort and inconvenience this caused.I'll pass this feedback on to the management. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience in the future.Very truly yours,ShennaRed Roof Management RediResponse Specialist
1.0分
其他
Bad
Update the rooms. Coffee maker no filter. Safes dont work, tissue in the hole of the peep hole.
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酒店回复: Dear Hotel Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Aberdeen. We appreciate you taking the time to share your feedback. I am genuinely sorry to hear about the issues you experienced with the room's condition, the coffee maker, the safe, and the compromised peep hole. This is not the standard we aim for, and I understand your disappointment. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that I will make sure to share your comments with the rest of our team. We hope you'll give Red Roof the opportunity to provide you with an improved experience the next time your travel plans bring you our way.Very truly yours,JMRed Roof Management RediResponse Specialist
5.0分
其他
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The area of the property was the best part lots of choices going out to eat close by hthe attendant I was nice however we had a issue with multiple flits and gnats I’ve killed so many only for them to be more in its place I couldn’t eat my food because it was so many gnats that crawled on my food were I couldn’t eat it.
2.0分
其他
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Dirty Dirty Dirty.
Just a place to lay your head down and get the hell out. Good thing i brought my own sheets. The grounds are horrible. Litter with cig butts everywhere
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Aberdeen. I am very sorry to hear about your experience at our hotel. You indicated that you were dissatisfied with the cleanliness issues and the condition of the grounds. We strive to provide a comfortable and clean environment for all our guests, and we regret that we failed to meet that standard during your stay.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely,JoeRed Roof ManagementRediResponse Specialist
1.0分
其他
The bed had hair in it!! We didn't even unpack our suitcases or shower there. YUCK!
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your experience at Red Roof Inn Aberdeen. We are sorry you had a less than satisfactory experience due to the cleanliness of the bed not meeting your expectations. This is not the level of quality we aim to provide.We are committed to ensuring that such issues are not repeated. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
4.0分
其他
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Good for traveling.
It was a small clean room. Bathroom very small but had nice shower. Fridge worked and even a safe in room. Only complaint was no in room coffee maker. Good for a night's stay during a long travel.
1.0分
其他
Dirty, damp, mildew, bed bugs, dingy sheets and towels. Nasty. Broken locks , loud air conditioner. Nasty
1.0分
其他
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start off i did get to hotel in middle of night but took a half hour to wake him up to check in, also when checking out. The smell in room was the worse but i never been in a hotel i was not able to take a shower. In order to take a shower u had to get thru the piss all over floor. luckly i only was in room for a hour or 2 to get a little sleep .
有烟味、脏床单和脏浴巾的味道
Friendly staff room was clean the motel needs to be updated overall a pretty good stay stayed 2 nights
- Dirty room and filthy beds. Asked for changing the bedsheets as those were full of dirty spots... The replacement bed sheets were similar or worse in condition!
- The AC/heater was not working. Only the fan was working
- Lights were flickering and fixtures were falling off
- Pile of garbage in the corridor
- bad smell in room
Overall no maintenance of the rooms. The person in the front desk was polite and helpful though.
Will never stay in another Red Roof Inn
Bad
Update the rooms. Coffee maker no filter. Safes dont work, tissue in the hole of the peep hole.
The area of the property was the best part lots of choices going out to eat close by hthe attendant I was nice however we had a issue with multiple flits and gnats I’ve killed so many only for them to be more in its place I couldn’t eat my food because it was so many gnats that crawled on my food were I couldn’t eat it.
Dirty Dirty Dirty.
Just a place to lay your head down and get the hell out. Good thing i brought my own sheets. The grounds are horrible. Litter with cig butts everywhere
The bed had hair in it!! We didn't even unpack our suitcases or shower there. YUCK!
Good for traveling.
It was a small clean room. Bathroom very small but had nice shower. Fridge worked and even a safe in room. Only complaint was no in room coffee maker. Good for a night's stay during a long travel.
Dirty, damp, mildew, bed bugs, dingy sheets and towels. Nasty. Broken locks , loud air conditioner. Nasty
start off i did get to hotel in middle of night but took a half hour to wake him up to check in, also when checking out. The smell in room was the worse but i never been in a hotel i was not able to take a shower. In order to take a shower u had to get thru the piss all over floor. luckly i only was in room for a hour or 2 to get a little sleep .