酒店回复: Thank you for taking the time to share your detailed feedback. We are truly sorry to hear about the concerns you and your family experienced during your stay, especially given the importance of the reason for your visit. While we are glad you found our staff friendly and the linens clean, we deeply regret that the condition of the furniture, carpets, and overall environment did not meet expectations. Cleanliness, comfort, and safety are top priorities for us, and your comments will be shared with our housekeeping and management teams so immediate improvements can be made. We value your loyalty in choosing our hotel in the past and hope you will consider giving us another opportunity to provide you with a much more positive experience.
酒店回复: Thank you for your kind feedback! We’re so glad our team was able to quickly accommodate your request and make your stay more comfortable. Providing helpful and friendly service is very important to us, and we’re happy to hear you were pleased. We look forward to welcoming you again!
1.0分
商务出差
原文
翻译提供方：Google
提前一小时到的，酒店要30美元才能进入房间。真是坑人，以后再也不住这家酒店了。
1.0分
其他
原文
翻译提供方：Google
没有电梯。
2.0分
其他
展开
Needs renovated
First of all, the lady at the counter when we first arrived was very nice and friendly. The bed & pillows were great, but thats where the niceness ends. I would not stay here again. If we were going to stay more than 1 night, I wouldve asked for money back and went somewhere else. We were only there from 8pm to 6am. The area its in is kind of sketchy, the carpet needs cleaned, you can tell there was a water leak at some point and it stained the tub. Looks gross. Theres mold looking spots on the ceiling in different areas. I have more pics of the room but can only upload 8.
展开
酒店回复: Thank you for sharing your feedback with us. We’re glad to hear you had a positive interaction with our front desk staff and that you found the bed and pillows comfortable. We sincerely apologize, however, for the aspects of your stay that did not meet expectations. The issues you’ve mentioned regarding cleanliness and maintenance are not the experience we strive to provide, and we will be addressing them promptly with our housekeeping and maintenance teams. Your feedback is valuable to us as we continue working on property improvements. We hope you might consider giving us another chance in the future to provide you with a much better stay.
3.0分
情侣出游
If you consider cereal and chocolate chip muffins breakfast, then okay, I guess. Coffee was cold, no breakfast.
1.0分
情侣出游
展开
Stayed here for wedding, back entry did not securely latch. First room had a terrible mildew smell that was overwhelming. Thought it was the whole hotel due to moist climate. Family came in For wedding and there rooms did not smell. Were moved to a second room and my husband was bit up by bedbugs, woke up to them crawling on bed. No trashcan liners and hotel was just very unkempt. Would not stay there ever again changed hotels at 0130 in the morning and had to launder everything and leave everything else in car so we didn’t contaminate new room with bugs. Worst experience I’ve had in 22 yrs of traveling.
1.0分
家庭亲子
Some of the rooms have bedbugs. We had non smoking room and smelled like smoke. Daughter's room smelled like mildew and my brother's room infested with bed bugs
3.0分
家庭亲子
展开
Property needs to be updated. Carpets were kinda of old and most hotels now days no longer have carpets. Also, the rooms has a smell of cigarette smoke that was disguised by some sort of air freshener that didn’t help.
我们在这里住过好几次了，包括我和很多家人。因为这家酒店经常有建筑工人住……虽然床单、毛巾等等都很干净。家具、所有布艺罩子、椅子、双人沙发和地毯都散发着难闻的气味，像是尸体处理剂、柴油和杀虫剂的味道。这次旅行，我们房间里的双人沙发，以及我们家人在那里参加葬礼的聚会，所以一共住了6个房间（所有房间都有两张大床）。双人沙发脏兮兮的，上面有污渍，包括地毯，散发着难闻的气味。有一天早上，我在浴室里弄死了一只蟑螂。工作人员非常友好和热情。虽然有些无家可归的人占据了室外空间，如果你要从第二道门进出，必须穿过他们，这很正常。
我到达时，接待我的那位年轻女士人很好，房间的环境并不像我想象的那样，房间很干净，唯一的问题是楼上和楼下非常吵闹
我忘了申请无障碍客房了，不过我一到酒店，他们就礼貌地答应了我的要求。服务真的很满意。
提前一小时到的，酒店要30美元才能进入房间。真是坑人，以后再也不住这家酒店了。
没有电梯。
Needs renovated
First of all, the lady at the counter when we first arrived was very nice and friendly. The bed & pillows were great, but thats where the niceness ends. I would not stay here again. If we were going to stay more than 1 night, I wouldve asked for money back and went somewhere else. We were only there from 8pm to 6am. The area its in is kind of sketchy, the carpet needs cleaned, you can tell there was a water leak at some point and it stained the tub. Looks gross. Theres mold looking spots on the ceiling in different areas. I have more pics of the room but can only upload 8.
If you consider cereal and chocolate chip muffins breakfast, then okay, I guess. Coffee was cold, no breakfast.
Stayed here for wedding, back entry did not securely latch. First room had a terrible mildew smell that was overwhelming. Thought it was the whole hotel due to moist climate. Family came in For wedding and there rooms did not smell. Were moved to a second room and my husband was bit up by bedbugs, woke up to them crawling on bed. No trashcan liners and hotel was just very unkempt. Would not stay there ever again changed hotels at 0130 in the morning and had to launder everything and leave everything else in car so we didn’t contaminate new room with bugs. Worst experience I’ve had in 22 yrs of traveling.
Some of the rooms have bedbugs. We had non smoking room and smelled like smoke. Daughter's room smelled like mildew and my brother's room infested with bed bugs
Property needs to be updated. Carpets were kinda of old and most hotels now days no longer have carpets. Also, the rooms has a smell of cigarette smoke that was disguised by some sort of air freshener that didn’t help.