The front desk clerk, a young man, was talking about smoking mju*@a and where we could smoke it when he checked me in. When I came back down to get dinner 30 minutes later, his eyes were extremely red and glassy, and he couldn't formulate words clearly. .And when I returned 2 hours later, the cops had arrested him, he was in the car screaming "let me out!" and trying to knock out the window. They called in a temp desk clerk. AND, he put me next to a few construction workers' rooms, and each time I walked down the hall or got out of the elevator, they came out of their rooms and just stared at me. I felt unsafe and very poorly managed.
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酒店回复: Dear Guest,We appreciate you choosing our hotel and for taking the time to report this incident. We are glad a temporary desk clerk was arranged to assist you while the situation was managed. Your experience with the front desk attendant and the room assignments that made you feel unsafe are unacceptable. We will investigate the matter thoroughly, cooperate with authorities, retrain staff on professional conduct, and improve room allocation procedures and security patrols. Your feedback is important as we work to restore confidence in our service.Sincerely,Hotel Manager
5.0分
情侣出游
I just want to Thank the person who checked us in so we could go and see a few sites. I wish I would have gotten his name.Go Cowboys
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酒店回复: Dear Guest,Thank you for your kind words! We’re glad our front desk staff could help make your visit smooth and enjoyable. We’ll be sure to share your appreciation with the team. Sincerely, Hotel Manager
5.0分
情侣出游
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Brand new property yet shoddy workmanship on the finishes. Clues were in the corners and ceilings that meet the walls, and chintzy materials in the bathrooms (cheap tile, paint choice, no hooks for robes, etc). Other than that, great staff, good location!
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酒店回复: Dear Guest,Thank you for your feedback. We’re glad you enjoyed our staff and location, and we appreciate your comments regarding the property’s finishes and materials. Your input will be shared with our team to help improve the guest experience.Sincerely, Hotel Manager
5.0分
其他
Staff were pleasant and offered several good restaurants when asked. Suite was clean and spacious.
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酒店回复: Thank you for your kind feedback! We're delighted to hear that you found our staff helpful and friendly, and that you enjoyed your clean and spacious suite. It’s great to know our restaurant recommendations were appreciated as well. We hope to welcome you back soon for another enjoyable stay!
3.0分
商务出差
Everything was good with the exception of 3 poisonous spiders where in my room the weekend I was there.
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酒店回复: Dear Guest,We’re very sorry to hear about this experience. Guest safety and comfort are extremely important to us, and we’ll have our pest control team address this immediately to ensure it doesn’t happen again.Sincerely, Hotel Manager
5.0分
朋友出游
Staff was very nice and helpful. Beds were comfortable. Very pleasrd with price. Will definetly come back.
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酒店回复: Dear Guest,Thank you for your kind review! We’re happy you enjoyed the comfort, value, and our helpful staff. We look forward to welcoming you back!Sincerely, Hotel Manager
5.0分
商务出差
Very nice property, I travel about 25 days a month. This will become my go to stop in the area.
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酒店回复: Dear Guest, Thank you for your perfect score! We’re delighted you had such a great stay and look forward to welcoming you back soon. Sincerely, Hotel Manager
3.0分
家庭亲子
Good hotel but not so family friendly as the guests kept complaining about children
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酒店回复: Dear Guest,Thank you for your feedback. We're glad you had a good stay, though we're sorry to hear about the concerns regarding other guests and children. We appreciate your comments and will keep them in mind as we strive to create a comfortable environment for all our guests.Sincerely, Hotel Manager
3.0分
家庭亲子
Nice hotel that needs to hire a maintenance man to repair pool and ice machine.
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酒店回复: Dear Guest,Thank you for your feedback! We’re glad you enjoyed your stay and appreciate your suggestions regarding the pool and ice machine. We’ll work on addressing these maintenance needs.Sincerely, Hotel Manager
5.0分
家庭亲子
The staff is amazing and the rooms are clean and comfortable.
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酒店回复: Dear Guest,Thank you for your kind words! We're delighted to hear you enjoyed our amazing staff and comfortable, clean rooms. We look forward to welcoming you back soon!Sincerely, Hotel Manager
The front desk clerk, a young man, was talking about smoking mju*@a and where we could smoke it when he checked me in. When I came back down to get dinner 30 minutes later, his eyes were extremely red and glassy, and he couldn't formulate words clearly. .And when I returned 2 hours later, the cops had arrested him, he was in the car screaming "let me out!" and trying to knock out the window. They called in a temp desk clerk. AND, he put me next to a few construction workers' rooms, and each time I walked down the hall or got out of the elevator, they came out of their rooms and just stared at me. I felt unsafe and very poorly managed.
I just want to Thank the person who checked us in so we could go and see a few sites. I wish I would have gotten his name.Go Cowboys
Brand new property yet shoddy workmanship on the finishes. Clues were in the corners and ceilings that meet the walls, and chintzy materials in the bathrooms (cheap tile, paint choice, no hooks for robes, etc). Other than that, great staff, good location!
Staff were pleasant and offered several good restaurants when asked. Suite was clean and spacious.
Everything was good with the exception of 3 poisonous spiders where in my room the weekend I was there.
Staff was very nice and helpful. Beds were comfortable. Very pleasrd with price. Will definetly come back.
Very nice property, I travel about 25 days a month. This will become my go to stop in the area.
Good hotel but not so family friendly as the guests kept complaining about children
Nice hotel that needs to hire a maintenance man to repair pool and ice machine.
The staff is amazing and the rooms are clean and comfortable.