Our room was clean and comfortable. Other amenities were nice. Breakfast was not good. Eggs, sausage and fried potatoes were cold. Bagel was old a hard.
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酒店回复: Thank you, Rodney, for your feedback. We’re glad to hear your room was clean and comfortable and that you enjoyed the amenities. We’re sorry, however, that breakfast did not meet expectations. Cold items and stale pastries are not acceptable, and we’re reviewing this with our team to ensure improvements. We appreciate you staying with us and hope to provide a better experience next time.
5.0分
商务出差
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I have stayed at the property across the street twice in inclement weather as I travel to New London for work. I have their rewards points however the option for Quality Inn appeared and was less expensive so I decided ti give them a try. Glad I did!
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酒店回复: Dear Heidi,Thank you for taking the time to share your experience! We’re thrilled that you decided to give us a try and are glad you enjoyed your stay. It’s wonderful to hear that our property met your expectations and provided a great alternative for your travels.We look forward to welcoming you back on your next trip to New London!
2.0分
其他
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We came up for a hunting trip. There was no elevator and needed to carry gear and luggage up 2 flights of stairs. No soap in the shower, no shower soap, dirty hand prints on the shower walls, shampoo and curtain. No toilet paper stocked. It was nice they had breakfast ready for the hunters by 4:30-5:00 but it was all cold.
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酒店回复: Thank you for taking the time to share your feedback, Blaine. We’re very sorry to hear about the challenges you encountered during your stay. The cleanliness issues and missing amenities you described are unacceptable and not reflective of the standards we expect for our guests. We also apologize for the inconvenience of not having an elevator available, especially while carrying gear. Your comments about the breakfast temperature are also noted, and we will address this with our team to ensure better quality and consistency. We appreciate you bringing these concerns to our attention and will be using your feedback to make immediate improvements.
3.0分
家庭亲子
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No handrails in the shower, hair dryer very hard to plug in, our key cards were useless in the morning as if the staff had already checked us out, breakfast items that were suppose to be hot, lukewarm, cold items -warm, bakery stale.
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酒店回复: Dear Dona,Thank you for your feedback. We apologize for the inconvenience you experienced during your stay, particularly with the shower, breakfast quality, and key card issue. Your comments have been shared with our team so we can address these concerns and make improvements. We appreciate you bringing this to our attention and hope to provide you with a better experience next time.
1.0分
家庭亲子
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No cleaning of the room during our 3 night stay. Couldn't understand the front desk person during check-in. No receipt!!!!! Entry door at side of building never locked, though it said it was locked 24 hours!! Uncomfortable beds. We have stayed here every year for 3 years, just keeps getting worse. Not planning on staying here next year!!
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酒店回复: Dear Vicki,Thank you for sharing your feedback. We sincerely apologize for the issues you experienced, including the lack of housekeeping, communication challenges, door security, and overall comfort during your stay. Your loyalty over the past years is greatly valued, and we deeply regret that this visit did not meet your expectations.Please know we take your concerns seriously and will address these issues with our team to ensure significant improvements. We hope you might reconsider in the future and give us the opportunity to provide you with the quality stay you deserve.
5.0分
其他
One bed stand lamp wasn't working, otherwise everything was great. Nice gym.
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酒店回复: Dear Paul,Thank you for sharing your feedback! We’re glad to hear you enjoyed your stay, especially our gym. We apologize for the issue with the bedside lamp and appreciate you bringing it to our attention so we can ensure everything is in perfect working order for our guests.We look forward to welcoming you back for another great stay!
4.0分
情侣出游
Just needed a place to sleep so wasnt there long. Clean, husband enjoyed waffles for breakfast
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酒店回复: Dear Josephine,Thank you for your 8/10 rating and for sharing your experience. We’re glad to hear you found the room clean and that your husband enjoyed our breakfast waffles—they’re always a favorite! Even for a short stay, it’s wonderful to know we could provide a comfortable stop.We look forward to welcoming you back whenever your travels bring you through again.
3.0分
其他
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Shower was hard to turn on and off. The shower head had many holes plugged up. Shower head dripped most of the night. There was some black mold on the top of the bathtub. Light around the sink mirror was inadequate and made it difficult to shave and apply make up. There was a dime size hole in the bed sheet.
Refuse cans at the front and rear entrance/exit were full and over flowing.
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酒店回复: Dear Frederic,Thank you for sharing your feedback. We apologize for the issues you experienced with the shower, cleanliness, and maintenance. Your comments have been shared with our team to address these concerns promptly. We appreciate your input and hope to better serve you in the future.
1.0分
其他
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Our room had a terrible smell that lingered our entire stay even with the purchase of Febreze and baking soda. When we used the pullout couch there was a pair of dirty socks along with crumbs. The sheets had holes and were very worn. I would not recommend staying at this hotel for any reason.
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酒店回复: Dear Tyler,We sincerely apologize for the experience you described. The odor, housekeeping issues, and condition of the bedding are far below the standards we aim to maintain. We appreciate you bringing these matters to our attention so we can address them immediately with our housekeeping and maintenance teams.Your feedback is invaluable, and we regret that we were not able to provide you with a comfortable stay. We hope you might consider giving us another opportunity in the future to show the improvements we make.
这个价格来说还不错。房间干净，睡得也挺好。
Our room was clean and comfortable. Other amenities were nice. Breakfast was not good. Eggs, sausage and fried potatoes were cold. Bagel was old a hard.
I have stayed at the property across the street twice in inclement weather as I travel to New London for work. I have their rewards points however the option for Quality Inn appeared and was less expensive so I decided ti give them a try. Glad I did!
We came up for a hunting trip. There was no elevator and needed to carry gear and luggage up 2 flights of stairs. No soap in the shower, no shower soap, dirty hand prints on the shower walls, shampoo and curtain. No toilet paper stocked. It was nice they had breakfast ready for the hunters by 4:30-5:00 but it was all cold.
No handrails in the shower, hair dryer very hard to plug in, our key cards were useless in the morning as if the staff had already checked us out, breakfast items that were suppose to be hot, lukewarm, cold items -warm, bakery stale.
No cleaning of the room during our 3 night stay. Couldn't understand the front desk person during check-in. No receipt!!!!! Entry door at side of building never locked, though it said it was locked 24 hours!! Uncomfortable beds. We have stayed here every year for 3 years, just keeps getting worse. Not planning on staying here next year!!
One bed stand lamp wasn't working, otherwise everything was great. Nice gym.
Just needed a place to sleep so wasnt there long. Clean, husband enjoyed waffles for breakfast
Shower was hard to turn on and off. The shower head had many holes plugged up. Shower head dripped most of the night. There was some black mold on the top of the bathtub. Light around the sink mirror was inadequate and made it difficult to shave and apply make up. There was a dime size hole in the bed sheet.
Refuse cans at the front and rear entrance/exit were full and over flowing.
Our room had a terrible smell that lingered our entire stay even with the purchase of Febreze and baking soda. When we used the pullout couch there was a pair of dirty socks along with crumbs. The sheets had holes and were very worn. I would not recommend staying at this hotel for any reason.