Parking was fine. But your customer service is horrible. My mom tired for four days to speak to someone about the refund for pet deposit. My brother who had a sad did not come. She called and spoke to so many useless people. Then they gave her a corporate number which went to an entirely different hotel chain. She had to drive back to Cabot Ark from Texas to resolve issue. No one seemed to know how to tell her the refund was refunded to card. And the number online does not get u to the hotel in Cabot. I can time she called a different person answered and the phone line kept disconnecting. What a total F up. Will never use the this hotel again anywhere and will make sure everyone I know knows this. And I will put out reviews wherever I can. So unhappy. But finally went to hotel in Cabot after drive from Texas like I said and it was refunded and card and it better show up as refunded. She reserved room for me and my brother for my grandmas funeral. Such poor service. Room was ok and clean.
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酒店回复: Dear guest,Thank you for your feedback and we apologize for any inconveniences you had faced. We are sorry you feel this way, we go out of our way to help our guest in any way. I understand their was a miscommunication, but saying we are useless is not true. While we did release the charge for the deposit back to the card, it can take 4 to 14 business days to see that reflect back into your card. We don't appreciate being blamed, we help our guests in the best way possible we can. Your checkout date was on a Friday, and banks are not open or do not work on the weekends, therefore you must give some time to see the deposit being credited back to your card. We don't control how long it takes, once we release it on our end, We will always do what is right, once again, we apologize for any inconveniences you had faced, and we hope you can give us another chance. Thank you and have a wonderful day.
5.0分
其他
Good value. Overall site was neat and clean. Friendly staff. Breakfast needs to be enhanced.
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酒店回复: Dear guest, thank you for your kind review! We’re so glad you found our property neat, clean, and a good value, and that our staff made you feel welcome!
5.0分
家庭亲子
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Front desk guy was very polite and friendly. Housekeeping was definitely on top of keeping all the rooms taken care of from what i could tell. Our rooms were nice and clean and it was quiet and peaceful. Walking distance to anything you may need.for the price you cant beat it...
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酒店回复: Dear Anthony, Thank you for your kind words. We are glad to hear you enjoyed your stay and look forward to seeing you soon again!
1.0分
其他
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If your brave enough...
This might be the worst hotel that I've ever stayed in in my entire life. And I've stayed in a lot of hotels that were not great but this by far exceeds them all. For starters there was no hot water, so Even if I wanted to take a shower or a bath, I couldn't because there was no hot water. There were roaches crawling all over the floor, and my ice bucket had a dead spider in it. The bedspread had white stains and holes in it and was not clean at all. The floor was filthy and the TV didn't work until it stormed and then the picture cleared up. There was no smoke detector in this room it had been removed from the wall there were several holes in the grout in the bathtub... The air conditioner was coming away from the wall and had been deteriorating from the wall where it was being held, which look like possibly mold and water damage to it. I literally was afraid to go to sleep. In addition to that when I first got there and checked in I was given a different room and when I walked into that room the bed looked like it had been slept in sheets and comforter pulled back. The front desk immediately called me on that phone and asked me how the room wasn't when I told him that it looked like somebody was staying in it he then immediately brought me a key for a different room which is the one I stayed in however I probably would have been better off with the first room it didn't look as tore up and uncleanly than the second room was.
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酒店回复: Thank you for taking the time to share your feedback. I want to sincerely apologize for the unacceptable experience you had during your stay. What you described does not reflect the standards we strive to uphold, and we are truly sorry for this inconvenience.We kindly disagree with information you have provided. We were not made aware of any issues you had faced during your stay either. We would disagree with you about having no hot water (we have never had this issue), we have no roach problem (we have a pest control company that services our property), EVERY single room has a smoke detector, we ensure clean bedding daily, the air conditioning is securely bolted into the wall, there is no mold/water damage to any rooms, we reserve room type that you request for only, all bedding and towels are cleaned before put in rooms, we also do not call to ask you how the room was immediately (at check-out, we may ask), and overall we don't agree with things you listed as inconveniences. We were not made aware about ANY inconveniences during your stay or even after, we only received this feedback from you, after months from your initial stay.We once again apologize for any inconveniences you had faced during your stay. Have a wonderful day!
3.0分
其他
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Run down interior, bed spread and linens worn thin, towels with holes in them. Mostly clean, friendly service, convenient location. If you're on a tight budget; it's OK.
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酒店回复: We are sorry if you had faced any inconveniences. Thank you for the OK review, we appreciate your feedback! We hope you can give us another chance in the future.
4.0分
家庭亲子
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The property was not as clean as it could have been, but the breakfast was nice ‘ the location was convenient to gas, grocery stores, dining out, & the Bolleyball venue was close too. The Strawberry festival was excellent. The strawberries & homemade jams were worth the trip.
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酒店回复: Dear guest, we apologize for any inconveniences and hope you can give us another chance!
5.0分
商务出差
Very friendly staff and clean rooms! Semi fresh makeover inside while some of the furniture was older it was still nice and clean.
酒店回复: Thank you for the feedback and look forward to seeing you again!
4.0分
情侣出游
Our room was nice and clean staff was friendly our room was a non smoking room so it didn’t stink like the smoking ones
酒店回复: Thank you for the awesome review.
4.0分
情侣出游
It was convenient place to stay. The breakfast was weak and not much variety.
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酒店回复: Dear guest, thank you for your review. We appreciate the feedback and hope to see you soon again!
4.0分
其他
Clean. Little noisy from traffic. Breakfast is there but limited.
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酒店回复: Dear guest, thank you for the review. We value your feedback and look forward to seeing you again soon.
Parking was fine. But your customer service is horrible. My mom tired for four days to speak to someone about the refund for pet deposit. My brother who had a sad did not come. She called and spoke to so many useless people. Then they gave her a corporate number which went to an entirely different hotel chain. She had to drive back to Cabot Ark from Texas to resolve issue. No one seemed to know how to tell her the refund was refunded to card. And the number online does not get u to the hotel in Cabot. I can time she called a different person answered and the phone line kept disconnecting. What a total F up. Will never use the this hotel again anywhere and will make sure everyone I know knows this. And I will put out reviews wherever I can. So unhappy. But finally went to hotel in Cabot after drive from Texas like I said and it was refunded and card and it better show up as refunded. She reserved room for me and my brother for my grandmas funeral. Such poor service. Room was ok and clean.
Good value. Overall site was neat and clean. Friendly staff. Breakfast needs to be enhanced.
Front desk guy was very polite and friendly. Housekeeping was definitely on top of keeping all the rooms taken care of from what i could tell. Our rooms were nice and clean and it was quiet and peaceful. Walking distance to anything you may need.for the price you cant beat it...
If your brave enough...
This might be the worst hotel that I've ever stayed in in my entire life. And I've stayed in a lot of hotels that were not great but this by far exceeds them all. For starters there was no hot water, so Even if I wanted to take a shower or a bath, I couldn't because there was no hot water. There were roaches crawling all over the floor, and my ice bucket had a dead spider in it. The bedspread had white stains and holes in it and was not clean at all. The floor was filthy and the TV didn't work until it stormed and then the picture cleared up. There was no smoke detector in this room it had been removed from the wall there were several holes in the grout in the bathtub... The air conditioner was coming away from the wall and had been deteriorating from the wall where it was being held, which look like possibly mold and water damage to it. I literally was afraid to go to sleep. In addition to that when I first got there and checked in I was given a different room and when I walked into that room the bed looked like it had been slept in sheets and comforter pulled back. The front desk immediately called me on that phone and asked me how the room wasn't when I told him that it looked like somebody was staying in it he then immediately brought me a key for a different room which is the one I stayed in however I probably would have been better off with the first room it didn't look as tore up and uncleanly than the second room was.
Run down interior, bed spread and linens worn thin, towels with holes in them. Mostly clean, friendly service, convenient location. If you're on a tight budget; it's OK.
The property was not as clean as it could have been, but the breakfast was nice ‘ the location was convenient to gas, grocery stores, dining out, & the Bolleyball venue was close too. The Strawberry festival was excellent. The strawberries & homemade jams were worth the trip.
Very friendly staff and clean rooms! Semi fresh makeover inside while some of the furniture was older it was still nice and clean.
Our room was nice and clean staff was friendly our room was a non smoking room so it didn’t stink like the smoking ones
It was convenient place to stay. The breakfast was weak and not much variety.
Clean. Little noisy from traffic. Breakfast is there but limited.