酒店回复: Hello Charles,Thank you for sharing your feedback. We appreciate hearing from our guests, as it helps us improve our services. If there are specific details you would like to discuss, please feel free to reach out to our management team directly. Your insights are valuable to us, and we hope to provide a better experience in the future.
5.0分
家庭亲子
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There was a pull out coach in the room but no sheets, pillows/pillowcases, or blanket available in the room. We got there very late and didn’t want to bother the only visible front desk staff. It would have been best if they were in the room.
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酒店回复: Hello Pon,Thank you for sharing your experience. We understand the importance of having all necessary bedding readily available for our guests’ comfort. Your feedback is valuable and will be passed along to the appropriate team to ensure that this amenity is better organized in the future. We appreciate your understanding and hope you consider staying with us again.
4.0分
其他
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Eh
The pool area needs attention. The “hot tub” was luke warm, wet towels all over, and food remnants were all over the place. Issues with the remote control and bedding for the pull out were at the counter, not in the room.
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酒店回复: Hello David,Thank you for your feedback regarding the pool area and the challenges you faced during your stay. We appreciate your comments, as they assist us in identifying areas for improvement. Our maintenance team regularly assesses the facilities, and your concerns will be shared with them for further evaluation. We hope to provide you with a more enjoyable experience in the future. Thank you for choosing to stay with us.
3.0分
家庭亲子
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Quick check in was great. They knew we had 5 guests and did not have extra linen in room. After asking they brought a fitted sheet and blanket. No pillow, no pillow case or sheet. The blanket had to be 25 yrs old and scratchy. After making a trip down to Libby and time finally got what we needed. Pilot mattress was awful!
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酒店回复: Hello Leigh,Thank you for sharing your feedback regarding your recent stay. We’re pleased to hear that check-in met your expectations, but we regret to learn about the shortcomings with the linens and mattress. Your comments will be noted and addressed internally to improve future guest experiences. We appreciate you taking the time to let us know how we can enhance our services for all guests. Thank you again for your insights.
4.0分
其他
The place was nice and friendly. The only thing my tub was a little dirty.
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酒店回复: Hello iris,Thank you for your feedback regarding your recent stay. We're pleased to hear you enjoyed the friendly atmosphere. Your comments about the cleanliness of the tub will be shared with our housekeeping team to ensure they maintain our high standards. We appreciate you bringing this to our attention and hope you’ll consider staying with us again in the future.
3.0分
家庭亲子
Dated property, could use maintenance (interior & exterior). Area convenient but not very nice. Bed comfortable, strangely small pillows...
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酒店回复: Hello pamela,We appreciate your feedback and are glad you found the bed comfortable during your stay. We have noted your comments regarding maintenance and will share them with the relevant teams for review. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
5.0分
家庭亲子
Staff was friendly and helpful. Facility was very nice and convenient to highway.
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酒店回复: Hello Barbara,We are pleased to hear that you found our staff friendly and helpful during your stay. It's great to know that you also found our facility nice and conveniently located near the highway. Thank you for sharing your positive feedback with us, we appreciate it!
5.0分
其他
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initially i had a problem (sofa had a very unpleasant smell) with the first room upon check in however the staff was very accommodating and change my room without question. my family enjoyed the stay
4.0分
其他
Great staff. Very quiet.
Only complaint was the small uncomfortable pillows.
4.0分
其他
Spent one night, very comfortable beds, quiet and comfortable room
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酒店回复: Hello Kimberley,We're pleased to hear that you enjoyed our comfortable beds and quiet rooms during your stay. We strive to provide a peaceful and relaxing environment for all our guests to enjoy. Your feedback is valuable to us, and we hope to welcome you back in the future for another restful stay.
好的
There was a pull out coach in the room but no sheets, pillows/pillowcases, or blanket available in the room. We got there very late and didn’t want to bother the only visible front desk staff. It would have been best if they were in the room.
Eh
The pool area needs attention. The “hot tub” was luke warm, wet towels all over, and food remnants were all over the place. Issues with the remote control and bedding for the pull out were at the counter, not in the room.
Quick check in was great. They knew we had 5 guests and did not have extra linen in room. After asking they brought a fitted sheet and blanket. No pillow, no pillow case or sheet. The blanket had to be 25 yrs old and scratchy. After making a trip down to Libby and time finally got what we needed. Pilot mattress was awful!
The place was nice and friendly. The only thing my tub was a little dirty.
Dated property, could use maintenance (interior & exterior). Area convenient but not very nice. Bed comfortable, strangely small pillows...
Staff was friendly and helpful. Facility was very nice and convenient to highway.
initially i had a problem (sofa had a very unpleasant smell) with the first room upon check in however the staff was very accommodating and change my room without question. my family enjoyed the stay
Great staff. Very quiet.
Only complaint was the small uncomfortable pillows.
Spent one night, very comfortable beds, quiet and comfortable room