Most disappointing stay. It's been a while since I stayed at any Super 8. It used to be better. The staff was helpful. Had no problem checking in. I just dropped my bags to meet up with my group of people. When I came back for the night and pulled the covers back it was not good. Dirty sheets, bugs, someone else's hair, yuck. Asked to get sheets changed which was promptly done. It was too late in the night to try and change to different accommodations. This place needs a remodel desperately. Everything is old and dirty. The lighting in the room is terrible. Unfortunately, the bad overshadow what could be good. I would not stay here again. Overpriced for what you get.
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酒店回复: On behalf of the Super 8 team, I would like to sincerely apologize for the negative experience you had. This is being addressed and as always, thank you for the feedback.
2.0分
情侣出游
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There seemed to be a lot of cut backs to save money. The guy that checked us in was friendly and helpful. The younger night auditor relieving him didn’t seem to care to help us at all. Our key cards rarely ever worked and no solutions were really given, just new keys each time and “try to swipe it really fast”. Breakfast had zero options for dietary restrictions like gluten or dairy free. At least Cheerios offer a gluten free solution. The tea bags were offered in the lobby yet no hot water to make the tea. That was odd to me. Upon check out no one came to the desk to check to see if we needed anything (we stood there a while and I could hear the manager in the office). I am a hotel manager myself. I can still hold meetings and do my work and check the front desk if guests need anything. It’s customer service and should come standard.
酒店回复: Thank you for the feedback.
2.0分
家庭亲子
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Pool was not working and that is a must have when I pick a hotel. Had to borrow plunger for the toilet it only flushed half way. Air conditioner work part time. Got to breakfast at 8 am but food gone next morning got there at 7 am and got some toast and sausage never saw eggs. Sorry but my husbands family is there and we come often but will try other motel or hotel next time.
酒店回复: Thank you for the feedback.
1.0分
其他
There wasn’t even anybody working at the front desk when we got there. They were empty-handed for about a half an hour.
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酒店回复: My apologies, the front desk agent had quit and I got here as quickly as I could. We would love to get a second chance if you come to the area. Thank you for the feedback.
4.0分
其他
I had a room with a hot tub. The hot tub was just big enough for 1 person to fit somewhat comfortably but definitely not 2 people!
酒店回复: Thank you for the feedback.
1.0分
家庭亲子
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They advertised that they have a pool . Even pictured one. Got from Ohio to friends house then drove an hour to hotel . We brought their daughter and our granddaughter for an overnight to swim and spend fun time together playing with their dolls in the pool. NO POOL.
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酒店回复: My apologies for the inconvenience. We are working tirelessly to get the pool reopened.
2.0分
家庭亲子
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Personnel were very nice and thorough during check-in. A/C was not turned on prior to arrival, even though early check-in was prompted and completed before we arrived. Temperature in room was 86, and the unit struggled to bring it down to a comfortable temperature. Continental breakfast offered a lot of variety; however, the product that should have been cold (milk/yogurt) was lukewarm and the food that should have been hot (sausage, gravy, biscuits) were also—surprisingly—lukewarm. No elevator at this location, which is understandable due to the age and location of the hotel; this was only inconvenient because we were unaware of this when booking.
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酒店回复: My apologies for the inconveniences. This is being addressed. Thank you for the feedback.
1.0分
家庭亲子
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We booked online and upon arrival was told the pool was out of service, when we went to look at the room we discovered the sink in the room was infested with fruit flies and the sheets were stained. Unfortunately, due to these conditions I had to cancel and did not stay at the hotel.
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酒店回复: Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Central City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
2.0分
情侣出游
Location to dining. Walls to thin. Fire alarm going off at 4:00 am. Wanting down stairs room & given 1 upstairs
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酒店回复: My apologies for the inconveniences. I hope you give us the opportunity to serve you better in the future.
3.0分
商务出差
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Our stay was great until the front desk decided that they would come in to check the room bc something in the system was wrong and they thought that there was no one in the room. So, instead of just knocking on the door, someone tried to barge in. Luckily, we had the clasp lock in place so they couldnt get in the door. Then, at about 4am the fire alarm went off bc evadently someone was smoking in their room and set off the alarm. We did not sleep well at all bc of someone barging in our door and then hardly slept anymore bc of the fire alarm....ugh
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酒店回复: My apologies for the inconveniences. I hope you give us the opportunity to serve you better in the future.
Most disappointing stay. It's been a while since I stayed at any Super 8. It used to be better. The staff was helpful. Had no problem checking in. I just dropped my bags to meet up with my group of people. When I came back for the night and pulled the covers back it was not good. Dirty sheets, bugs, someone else's hair, yuck. Asked to get sheets changed which was promptly done. It was too late in the night to try and change to different accommodations. This place needs a remodel desperately. Everything is old and dirty. The lighting in the room is terrible. Unfortunately, the bad overshadow what could be good. I would not stay here again. Overpriced for what you get.
There seemed to be a lot of cut backs to save money. The guy that checked us in was friendly and helpful. The younger night auditor relieving him didn’t seem to care to help us at all. Our key cards rarely ever worked and no solutions were really given, just new keys each time and “try to swipe it really fast”. Breakfast had zero options for dietary restrictions like gluten or dairy free. At least Cheerios offer a gluten free solution. The tea bags were offered in the lobby yet no hot water to make the tea. That was odd to me. Upon check out no one came to the desk to check to see if we needed anything (we stood there a while and I could hear the manager in the office). I am a hotel manager myself. I can still hold meetings and do my work and check the front desk if guests need anything. It’s customer service and should come standard.
Pool was not working and that is a must have when I pick a hotel. Had to borrow plunger for the toilet it only flushed half way. Air conditioner work part time. Got to breakfast at 8 am but food gone next morning got there at 7 am and got some toast and sausage never saw eggs. Sorry but my husbands family is there and we come often but will try other motel or hotel next time.
There wasn’t even anybody working at the front desk when we got there. They were empty-handed for about a half an hour.
I had a room with a hot tub. The hot tub was just big enough for 1 person to fit somewhat comfortably but definitely not 2 people!
They advertised that they have a pool . Even pictured one. Got from Ohio to friends house then drove an hour to hotel . We brought their daughter and our granddaughter for an overnight to swim and spend fun time together playing with their dolls in the pool. NO POOL.
Personnel were very nice and thorough during check-in. A/C was not turned on prior to arrival, even though early check-in was prompted and completed before we arrived. Temperature in room was 86, and the unit struggled to bring it down to a comfortable temperature. Continental breakfast offered a lot of variety; however, the product that should have been cold (milk/yogurt) was lukewarm and the food that should have been hot (sausage, gravy, biscuits) were also—surprisingly—lukewarm. No elevator at this location, which is understandable due to the age and location of the hotel; this was only inconvenient because we were unaware of this when booking.
We booked online and upon arrival was told the pool was out of service, when we went to look at the room we discovered the sink in the room was infested with fruit flies and the sheets were stained. Unfortunately, due to these conditions I had to cancel and did not stay at the hotel.
Location to dining. Walls to thin. Fire alarm going off at 4:00 am. Wanting down stairs room & given 1 upstairs
Our stay was great until the front desk decided that they would come in to check the room bc something in the system was wrong and they thought that there was no one in the room. So, instead of just knocking on the door, someone tried to barge in. Luckily, we had the clasp lock in place so they couldnt get in the door. Then, at about 4am the fire alarm went off bc evadently someone was smoking in their room and set off the alarm. We did not sleep well at all bc of someone barging in our door and then hardly slept anymore bc of the fire alarm....ugh