酒店回复: Hello ALBERTO,We appreciate your feedback regarding the pool condition during your stay. We always strive to maintain a high standard of cleanliness and will address this matter with our maintenance team for further investigation. Your comments are valuable in helping us improve our services for future guests.
4.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Juan,Your score says a lot without any comments, and we're glad you enjoyed us. Whatever made your visit memorable—our helpful staff, comfortable accommodations, or inviting atmosphere—we're delighted we could help. Next time, we want to amaze you more and learn what made your visit exceptional!
5.0分
其他
原文
翻译提供方：Google
很好的服务
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酒店回复: Hi Orlando,Thank you for your kind words! We're so pleased to know that you enjoyed the excellent service during your stay. Our team works hard to ensure all guests have a memorable and comfortable experience, and it's wonderful to hear that this made a difference for you. We look forward to welcoming you back for another great stay!
3.0分
其他
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Need new furniture in the rooms very old and stained. The drain plug in my room sink didn’t work. Breakfast was very sad all the food very old and stale. Overall if they fix those couple of thing it wouldn’t be too bad. great customer service tho!!!
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酒店回复: Hello Alain,Thank you for your feedback about your recent stay. We're glad to hear you appreciated our customer service, and we take note of your comments regarding the furniture, sink drain, and breakfast quality. Your insights are valuable as we continually strive to enhance our guest experience. We will ensure that your concerns are shared with the appropriate team for consideration in future improvements. Thank you for sharing your experience with us!
2.0分
其他
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Room smelled, carpet was very dirty, black curly hairs on bed and in the sink, wall had something black splattered on it, toilet would not stop running. Coffee pot decanter did not fit had to "hold it up" so the coffee would drip out. WAY overpriced !!! they tried to put lipstick on a pig
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酒店回复: Dear Guest,We were truly disappointed to read about your experience and the unacceptable sanitation and maintenance issues you faced, particularly the dirty carpet, the hairs found, and the running toilet. We recognize that frustrating details like the faulty coffee pot and general lack of cleanliness greatly impacted the value, making the stay feel so overpriced. We deeply appreciate you bringing these crucial cleaning and maintenance failures to our immediate attention so we can address them thoroughly.
2.0分
家庭亲子
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The front desk person wasn't overly friendly but seemed nice enough, and the sheets were clean but thats about where the compliments end. The condition of the hotel is pretty bad. Our room had water damage on the wall from a fire sprinkler, the tub spout was coming away from the wall and water trickled all night. The tub looked kinda gross as a result, and possibly uncleanable. The whole thing felt like the previous owner (Choice Hotels) gave up on the property and new owners reopened without addressing any issues. It's the kind of hotel I would expect to pay $60 for, not $160.
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酒店回复: Dear Bryan,We genuinely understand your frustration regarding the condition of your room, particularly the water damage, the faulty tub spout, and the constant trickling water that impacted your comfort. We are truly concerned to hear that these issues diminished your overall experience and the value of your stay with us. Please be assured that we are taking your detailed feedback seriously and are actively working to address these critical maintenance points and improve our property for all guests.
3.0分
其他
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Definitely need some cosmetic repairs to the rooms. breakfast was pretty much nothing no regular sugar or coffee creamer empty containers I told the guy they were empty and he just put them right back
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酒店回复: Dear Micki,Thank you for sharing your feedback; we genuinely appreciate your honesty in bringing these matters to our attention. We are truly sorry to hear about the challenges you faced with your room's condition and the breakfast service, as this is certainly not the experience we want for our guests. Please know we are immediately addressing these specific points to ensure a more comfortable and delightful stay for everyone.
1.0分
家庭亲子
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The staff was fine but everything else was a terrible experience. We had to change rooms three times. The first room wasn’t cleaned. The second room, the A/C went out, half the electrical outlets didn’t work and the third room was subpar. The beds were uncomfortable. The hallways smelled like mildew, maybe due to the opening in the ceiling tile with a bucket to catch the water dripping from the ceiling. The “continental” breakfast consisted of cold eggs and sausage, cereal with questionable smelling milk, and toast. Our room keys were replaced too many times to count because they stopped working. Will not stay here again.
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酒店回复: Hello Kevin,Thank you for sharing your feedback regarding your recent stay with us. We're glad to hear that our staff made a positive impression, but we are disappointed to learn that your overall experience did not meet your expectations. Your comments about the cleanliness, maintenance, and breakfast options have been noted and will be addressed with the appropriate departments. We appreciate your insights and hope you will consider us in the future, as we continually strive for improvement and to provide a better guest experience.
2.0分
商务出差
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The check-in experience was my first impression and it was a great one! Sai D. Was very personable and professional. He made me feel at home. Unfortunately, there were some negatives that made me give a low rate. I will talk about the pros and cons.
Pros:
Check-in service was fantastic. The room was clean and smelled good. The bed and pillows were comfortable. The water pressure and new multi-jetstream shower head were fantastic.
Cons:
The phone was disconnected. Perhaps because it was missing half the keys on the device, so it would be pointless to connect it. The faux leather on the chair where one sits to use the desk had about an 8-inch wide peeled off section across the top, from side to side. The rate included breakfast and all there was in the buffet was a bottle of cold milk, cereal, literally 6 slices of bread so one can toast (peanut butter and jelly, but no butter), pastries in their wrapers, the waffle iron was off, and 3 sandwich-sized mini egg omelets with 4 links (in a chafing dish that was not turned on, so they were cold). Breakfast is supposed to start at 6:30am and I assumed someone was late and tgtavthey were still setting up. When I returned an hour late, it was all exactly the same.
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酒店回复: Hello Milciades,Thank you for sharing your feedback regarding your recent stay. We're thrilled to hear that Sai D. made such a positive impact during your check-in experience and that you enjoyed the cleanliness and comfort of your room. However, your concerns about the in-room phone, desk chair, and breakfast offerings have been noted. Your insights are invaluable for our ongoing improvement efforts, and we appreciate you taking the time to detail both the positives and areas for growth. Your comments regarding breakfast will be shared with management for review. Thank you again for your input.
2.0分
家庭亲子
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The photos are from a while ago, the hotel is run-down and old, the breakfast is sad, the only redeeming feature was the receptionist who was very friendly. It was very expensive for what I found.
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酒店回复: Hello Joanna, Thank you for sharing your feedback. We appreciate your comments regarding the friendliness of our staff, as they strive to create a welcoming atmosphere for all guests. We take your observations seriously and will consider them for our ongoing efforts to improve our services and facilities. Your insights are valuable, and we hope to enhance the experience for future visitors. Thank you for your input.
泳池的水是绿色的
好的
很好的服务
Need new furniture in the rooms very old and stained. The drain plug in my room sink didn’t work. Breakfast was very sad all the food very old and stale. Overall if they fix those couple of thing it wouldn’t be too bad. great customer service tho!!!
Room smelled, carpet was very dirty, black curly hairs on bed and in the sink, wall had something black splattered on it, toilet would not stop running. Coffee pot decanter did not fit had to "hold it up" so the coffee would drip out. WAY overpriced !!! they tried to put lipstick on a pig
The front desk person wasn't overly friendly but seemed nice enough, and the sheets were clean but thats about where the compliments end. The condition of the hotel is pretty bad. Our room had water damage on the wall from a fire sprinkler, the tub spout was coming away from the wall and water trickled all night. The tub looked kinda gross as a result, and possibly uncleanable. The whole thing felt like the previous owner (Choice Hotels) gave up on the property and new owners reopened without addressing any issues. It's the kind of hotel I would expect to pay $60 for, not $160.
Definitely need some cosmetic repairs to the rooms. breakfast was pretty much nothing no regular sugar or coffee creamer empty containers I told the guy they were empty and he just put them right back
The staff was fine but everything else was a terrible experience. We had to change rooms three times. The first room wasn’t cleaned. The second room, the A/C went out, half the electrical outlets didn’t work and the third room was subpar. The beds were uncomfortable. The hallways smelled like mildew, maybe due to the opening in the ceiling tile with a bucket to catch the water dripping from the ceiling. The “continental” breakfast consisted of cold eggs and sausage, cereal with questionable smelling milk, and toast. Our room keys were replaced too many times to count because they stopped working. Will not stay here again.
The check-in experience was my first impression and it was a great one! Sai D. Was very personable and professional. He made me feel at home. Unfortunately, there were some negatives that made me give a low rate. I will talk about the pros and cons.
Pros:
Check-in service was fantastic. The room was clean and smelled good. The bed and pillows were comfortable. The water pressure and new multi-jetstream shower head were fantastic.
Cons:
The phone was disconnected. Perhaps because it was missing half the keys on the device, so it would be pointless to connect it. The faux leather on the chair where one sits to use the desk had about an 8-inch wide peeled off section across the top, from side to side. The rate included breakfast and all there was in the buffet was a bottle of cold milk, cereal, literally 6 slices of bread so one can toast (peanut butter and jelly, but no butter), pastries in their wrapers, the waffle iron was off, and 3 sandwich-sized mini egg omelets with 4 links (in a chafing dish that was not turned on, so they were cold). Breakfast is supposed to start at 6:30am and I assumed someone was late and tgtavthey were still setting up. When I returned an hour late, it was all exactly the same.
The photos are from a while ago, the hotel is run-down and old, the breakfast is sad, the only redeeming feature was the receptionist who was very friendly. It was very expensive for what I found.