The property was very clean and it looked good the only think that really bothered me was the beeping of the smoke alarm , really annoying.
1.0分
其他
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I came to Texas for a visit so I reserved a room as I’ve always had great experiences staying at best westerns across the country. My family loves the breakfast overall but this is my first time staying at 1 in texas. I got to the hotel around 9:30pm with my children and the receptionist was very nice and friendly, hotel was quiet but it was near the federal prison which I don’t know if this is safe or not safe but hey, the police would be there fast if anything were to happen. I go to my room after getting the key card and when I opened the door, there was a strong odor of mildew/mold. I immediately go to the front desk and they give me another key card to another room while assuring me this was not normal but the next room smelled exactly the same. I went to open the window to see if fresh air would help because it’s humid in Texas but found that windows were sealed shut. I went back to the desk and they gave me another room on second floor but when I opened the door this room had an odor in which my 7yr old would not go in. I informed the receptionist that I couldn’t stay after booking for 4 night and she informed me that they would refund me but that they would be keeping 1 night rate of stay which I was not happy with. I told her I was going to stay the 1 night and she told me I could not stay which did not sit well with me as I had to now book another room in the middle of the night so my 3 children could get some rest. Worst experience with Best Western.
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酒店回复: Thank you for taking the time to share your experience. We sincerely apologize that your stay did not meet your expectations.Please know that the comfort and safety of our guests is our top priority. We take all feedback seriously and were genuinely concerned to hear about the issues you encountered. Upon your arrival, our staff made every effort to accommodate your concerns by moving you to multiple rooms in an attempt to find one more suitable for you. We regret that none of the options we offered met your satisfaction.We want to emphasize that cleanliness and safety are core values at our hotel, and we have not received similar complaints from other guests. That said, your feedback has been brought to our housekeeping and maintenance teams to ensure all rooms continue to meet our high standards.Regarding the refund, we followed the policy in place through your third-party booking with *******. Our staff communicated openly and worked to resolve the issue within those guidelines. We regret any misunderstanding or inconvenience this may have caused.We’re truly sorry this experience impacted your view of our hotel and of the Best Western brand, which we are proud to represent. We hope you’ll consider giving us another opportunity in the future to provide you with the quality experience you expected and deserve.
5.0分
商务出差
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I always love the breakfast at Best Western and the coffee is available 24/7. Check in was easy and the property was clean. Its a cafe next door. The price is excellent compared to other hotels. The only thing missing was a gym but i would definitely stay again.
5.0分
家庭亲子
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The property is very clean and the breakfast was slamming. Rosie really made me and my wife fill welcome and she had us laughing. She was truly a blessing, and a wonderful soul. Me and my wife are still talking about how friendly she was to us.
5.0分
其他
Happy Stay
All went well except check in, had to wait for busy clerk, but well.
不错的酒店
住宿的好地方。
好的
一切安好
The property was very clean and it looked good the only think that really bothered me was the beeping of the smoke alarm , really annoying.
I came to Texas for a visit so I reserved a room as I’ve always had great experiences staying at best westerns across the country. My family loves the breakfast overall but this is my first time staying at 1 in texas. I got to the hotel around 9:30pm with my children and the receptionist was very nice and friendly, hotel was quiet but it was near the federal prison which I don’t know if this is safe or not safe but hey, the police would be there fast if anything were to happen. I go to my room after getting the key card and when I opened the door, there was a strong odor of mildew/mold. I immediately go to the front desk and they give me another key card to another room while assuring me this was not normal but the next room smelled exactly the same. I went to open the window to see if fresh air would help because it’s humid in Texas but found that windows were sealed shut. I went back to the desk and they gave me another room on second floor but when I opened the door this room had an odor in which my 7yr old would not go in. I informed the receptionist that I couldn’t stay after booking for 4 night and she informed me that they would refund me but that they would be keeping 1 night rate of stay which I was not happy with. I told her I was going to stay the 1 night and she told me I could not stay which did not sit well with me as I had to now book another room in the middle of the night so my 3 children could get some rest. Worst experience with Best Western.
I always love the breakfast at Best Western and the coffee is available 24/7. Check in was easy and the property was clean. Its a cafe next door. The price is excellent compared to other hotels. The only thing missing was a gym but i would definitely stay again.
The property is very clean and the breakfast was slamming. Rosie really made me and my wife fill welcome and she had us laughing. She was truly a blessing, and a wonderful soul. Me and my wife are still talking about how friendly she was to us.
Happy Stay
All went well except check in, had to wait for busy clerk, but well.
Comfort and clean
Clean, comfortable and nice staff