酒店回复: Hi Daniel, Thank you for your kind words about the cleanliness of our hotel and the comfort of our beds. We take great pride in maintaining high standards of hygiene and ensuring our guests have a restful stay. Our team works diligently to create a welcoming and comfortable environment, and it is always rewarding to receive positive feedback. We appreciate your support and look forward to welcoming you again in the future!Sure Stay Hotel by Best Western Manning
2.0分
其他
The room smelled like smoke, **** and something used to try and cover it up. It’s basically a motor inn.
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酒店回复: Dear Paul,We’re sorry to hear that your stay didn’t meet expectations. Our team takes great care in preparing each room, including thorough checks to ensure they are fresh and comfortable, and no concerns were noted prior to your arrival. We also have equipment designed to remove odors, but it wasn’t needed for this room as no issue was detected at the time. During your two-night stay, no concerns were brought to our staff, and when housekeeping tried to service the room, the “Do Not Disturb” sign was in place, so we were unable to follow up directly. We truly wish we had the opportunity to address this during your visit, as our team would have been happy to assist or provide alternative accommodations.
3.0分
其他
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The room was clean, the front desk clerk was efficient. The only real problem I had is I was on the 2nd floor and there’s no elevator being on oxygen made this difficult but my fault for not checking beforehand. I did ask for a 1st floor room but they were all booked. Overall for a 1night stay it’s ok
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酒店回复: Hi Gale, Thank you for sharing your feedback about your recent stay. We’re glad to hear you found the room clean and the front desk team efficient, as we always aim to provide a smooth and welcoming experience. While we understand the challenge you faced with the stairs, it’s helpful that you acknowledged availability was limited at the time and that a first-floor room was already booked. It’s great to know that overall your one-night stay went well, and we appreciate you recognizing the positive aspects of your visit despite the inconvenience.
5.0分
情侣出游
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Yes. The property was clean ,safe and easy parking. There was a problem with how they list their room with the garden tub for which we was expecting. But didnt get. Overall.. Great place to stay and the staff is friendly and attentive.
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酒店回复: Hi Khadecha, Thank you for taking the time to share your feedback about your stay. It’s great to hear that you found the property clean, safe, and convenient with easy parking, and that the staff made a positive impression with their attentiveness and friendliness. While the detail regarding the garden tub may not have matched your expectation, your recognition of the overall experience shows the effort put into providing a welcoming and comfortable environment. Your comments highlight the balance of both strengths and areas of improvement, and it’s clear that the overall stay left a positive impression.
3.0分
其他
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Okay for overnight stay
Easy check in. Put us on second floor away from animal rooms as requested for allergies. Overnight stay on way to longer trip. Basic breakfast buffet. Noisy air conditioner. Plenty of hot water. Older hotel slightly improved.
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酒店回复: Dear Guest,Thank you for sharing your experience with us. We're glad to hear that your check-in was smooth and that we could accommodate your allergy request. We appreciate your feedback regarding the breakfast buffet and the air conditioning noise, as it helps us improve our services. Your comments about the hotel's condition are also noted, and we hope that your next journey is as pleasant as possible. Safe travels on your longer trip!
4.0分
其他
Great Staff
The staff are the winners. They made our stay enjoyable and were always wonderful to engage with.
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酒店回复: Hi Howard!We’re so pleased to hear that our staff made your stay enjoyable and left such a warm impression. Creating a welcoming experience is what we love to do, and your feedback truly means a lot to us.
5.0分
其他
The property is very well lit, and being a female staying alone, I felt completely safe. The staff was wonderful.
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酒店回复: Hello Beth,Thank you for sharing your experience with us. We're pleased to hear that you felt safe and found our staff to be wonderful during your stay. Your feedback is invaluable, and we aim to create a welcoming environment for all our guests. We hope to welcome you back in the future for another enjoyable stay.
3.0分
商务出差
It was not like the pictures, not like another ones, it was old , remodeled , motel style, you could hear noise , people.
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酒店回复: Hello Shanta,Thank you for sharing your feedback. We strive to accurately represent our property and appreciate your comments regarding your stay. The experience you described is valuable for our ongoing improvements and guest communications. We encourage guests to reach out directly if they have specific concerns during their stay, as we value every aspect of our guests' experiences. We hope you will consider staying with us again in the future.
5.0分
其他
Found this gem of of hotel by mistake. Great value, very clean,excellent staff.
我试图申请退款，他们却告诉我得找其他地方办理。但我首先联系了酒店，他们本可以帮我解决，却选择袖手旁观！开了11个小时的车，结果你们还要我往反方向再开4个小时，这真是一个“愉快的”母亲节！
非常干净，床很舒服
The room smelled like smoke, **** and something used to try and cover it up. It’s basically a motor inn.
The room was clean, the front desk clerk was efficient. The only real problem I had is I was on the 2nd floor and there’s no elevator being on oxygen made this difficult but my fault for not checking beforehand. I did ask for a 1st floor room but they were all booked. Overall for a 1night stay it’s ok
Yes. The property was clean ,safe and easy parking. There was a problem with how they list their room with the garden tub for which we was expecting. But didnt get. Overall.. Great place to stay and the staff is friendly and attentive.
Okay for overnight stay
Easy check in. Put us on second floor away from animal rooms as requested for allergies. Overnight stay on way to longer trip. Basic breakfast buffet. Noisy air conditioner. Plenty of hot water. Older hotel slightly improved.
Great Staff
The staff are the winners. They made our stay enjoyable and were always wonderful to engage with.
The property is very well lit, and being a female staying alone, I felt completely safe. The staff was wonderful.
It was not like the pictures, not like another ones, it was old , remodeled , motel style, you could hear noise , people.
Found this gem of of hotel by mistake. Great value, very clean,excellent staff.
Bed was comfy, breakfast included