Was supposed to be a non smoking room, but the room smelled of cigarette smoke. No hot water in the bathroom sink. No kleenex in the room. Killed 3 cockroaches during our stay. Will not stay there again.
4.0分
其他
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I don’t have any issues with the hotel but I do have issues with ******* and the 2nd time in 3 weeks that the hotel had no record of my reservation, ******* review my calls and contact with your staff , I give ******* a 1 ⭐️ which has been very stressful on my part each time this happens
3.0分
其他
Tv needs to improve with channel selection and is not a place you want to be if your favorite game is on
5.0分
其他
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This property, Rodeway Inn Hotel in Cleveland Tennessee, has been absolutely fantastic! However, I am writing to express my extreme disappointment with Expedia's customer service, which I recently experienced regarding my long-term hotel booking.
While the hotel itself has been excellent, my interaction with your representative was absolutely horrendous. I was on hold for over an hour to address a price discrepancy, only to be met with rude, incompetent service. The representative was dismissive, unhelpful, and a massive waste of my time.
What is most concerning is the integrity of your quality assurance process. After your automated message stated that the call "may be monitored or recorded for quality assurance," your representative essentially forced me to hang up before I could take the customer satisfaction survey I had requested. This seems like a deliberate attempt to avoid receiving negative feedback.
Furthermore, your company's claim of offering the "cheapest prices" is a complete sham. After being a loyal customer for months, I discovered other guests were paying a significantly lower rate, and the coupons you provided were useless.
My frustration is directed at Expedia's deceptive business practices, from its false advertising to its poor customer service and manipulation of the feedback process. This is something that needs to be addressed. I do encourage anyone reading this, to share it! - Christin
2.0分
其他
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Yes and no
I was sent too 3 rooms the forst 2 didnt have any bedding on the beds our last room tv didnt work at all. They say they offer breakfast but no breakfast in the morning just coffee woth no cream and sugar. The pro of this stay was ots close by wverything i needed, gas stations, stores, and my traveling destination
4.0分
情侣出游
It was just what we needed at the time and the price was right
每次来克利夫兰/查塔努加，我都很喜欢住这家酒店，员工们让我感觉像在家一样。
这家酒店需要彻底翻新，因为所有设施都陈旧过时。我们的房间又脏又脏，墙上满是手印。幸运的是，床铺看起来还算干净。然而，空调总是自动关闭，而且周围环境很吵；我不确定噪音是否来自建筑结构。此外，房间里的冰箱似乎也出了故障。我们只是在那里休息几个小时，然后继续我们的旅程。工作人员态度很好。
缺乏清洁
Was supposed to be a non smoking room, but the room smelled of cigarette smoke. No hot water in the bathroom sink. No kleenex in the room. Killed 3 cockroaches during our stay. Will not stay there again.
I don’t have any issues with the hotel but I do have issues with ******* and the 2nd time in 3 weeks that the hotel had no record of my reservation, ******* review my calls and contact with your staff , I give ******* a 1 ⭐️ which has been very stressful on my part each time this happens
Tv needs to improve with channel selection and is not a place you want to be if your favorite game is on
This property, Rodeway Inn Hotel in Cleveland Tennessee, has been absolutely fantastic! However, I am writing to express my extreme disappointment with Expedia's customer service, which I recently experienced regarding my long-term hotel booking.
While the hotel itself has been excellent, my interaction with your representative was absolutely horrendous. I was on hold for over an hour to address a price discrepancy, only to be met with rude, incompetent service. The representative was dismissive, unhelpful, and a massive waste of my time.
What is most concerning is the integrity of your quality assurance process. After your automated message stated that the call "may be monitored or recorded for quality assurance," your representative essentially forced me to hang up before I could take the customer satisfaction survey I had requested. This seems like a deliberate attempt to avoid receiving negative feedback.
Furthermore, your company's claim of offering the "cheapest prices" is a complete sham. After being a loyal customer for months, I discovered other guests were paying a significantly lower rate, and the coupons you provided were useless.
My frustration is directed at Expedia's deceptive business practices, from its false advertising to its poor customer service and manipulation of the feedback process. This is something that needs to be addressed. I do encourage anyone reading this, to share it! - Christin
Yes and no
I was sent too 3 rooms the forst 2 didnt have any bedding on the beds our last room tv didnt work at all. They say they offer breakfast but no breakfast in the morning just coffee woth no cream and sugar. The pro of this stay was ots close by wverything i needed, gas stations, stores, and my traveling destination
It was just what we needed at the time and the price was right
Very quiet when I stayed there