酒店回复: Hello Maribel,We appreciate your feedback and will consider your suggestion for future improvements to enhance our guests' experiences. Thank you for bringing this to our attention.
5.0分
家庭亲子
原文
翻译提供方：Google
友好且非常有礼貌的工作人员。
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酒店回复: Hello Aneysis,Agradecemos sinceramente sus amables palabras sobre nuestro personal. Esperamos poder darle la bienvenida nuevamente en el futuro para otra estad¡a placentera en nuestro hotel.
1.0分
其他
原文
翻译提供方：Google
服务很差
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酒店回复: Dear Rina,We're truly sorry to hear that your experience with our service wasn’t up to the standard you expected. We understand how frustrating it can be when service doesn’t meet your needs, and we apologize for any inconvenience this caused. Your feedback is important to us, and we’ll be looking into this to ensure that our team is better equipped to provide the quality service our guests deserve. We hope you'll give us another chance to provide a much better experience in the future.
4.0分
其他
They were in the process of doing some upgrades so it was a little noisy at the time but clean rooms at a great price and friendly staff made the difference
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酒店回复: Hello Terry,Thank you for sharing your feedback. We're glad to hear that you appreciated the clean rooms, great value, and friendly staff despite the noise from our ongoing upgrades. Your comments highlight the dedication we have towards improving our facilities for all our guests. We hope to welcome you back in the future to experience the completed upgrades and enjoy your stay even more.
2.0分
其他
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Just…Don’t
Bathroom had 1/4 inch of dirt and grime buildup in each corner and filth throughout the rest of the floor. Towels were stained, dirty or dingy and there was no hot water. A cockroach skittered across the sink.
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酒店回复: Dear Maura,That definitely doesn’t sound like the kind of stay we want anyone to have. We truly understand how disappointing it must’ve been to find the bathroom and towels in that condition, and the issue with hot water and cleanliness is not acceptable. We’re taking your comments seriously and will make sure the room conditions are properly inspected and improved. We hope you’ll give us another chance to provide a much cleaner and more comfortable experience next time.
3.0分
其他
Parking was fine, plenty of room right in front of our room. The ac barely worked. The staff were okay.
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酒店回复: Dear Jeanne,It’s good to hear that parking was convenient during your stay, but we’re sorry the AC didn’t keep your room as comfortable as it should have been. We understand how important that is, especially when you just want to relax. While it’s nice that our team was able to assist, we’ll make sure to look into the cooling issue so future stays feel much better. We truly appreciate your feedback and hope you’ll notice improvements on your next visit.
5.0分
其他
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Great trip to Hilton Head
I felt like the owners were making improvements on an older hotel and bringing it back to life you could tell they still had some improvements they will probably make in the future but it was a great price and location would definitely go back.
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酒店回复: Dear Jessica,What a joy to read your kind words about your stay in Hilton Head! We’re so glad you enjoyed the location and value, and it’s wonderful to hear you noticed the improvements being made to refresh the hotel. Our team takes pride in continuously working to create a more comfortable and inviting atmosphere, and your feedback lets us know we’re on the right path. We’d be delighted to welcome you back again in the future and look forward to sharing even more updates with you on your next visit.
2.0分
情侣出游
The room was very outdated; the bathroom door did not close all the way. There was a gap in the door.
Had to wait for fresh towels.
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酒店回复: Hello Beverly,Thank you for sharing your feedback. We appreciate your observations regarding the room and bathroom features. Your comments about the towel service will be shared with our team to ensure we maintain our standards. We constantly strive to improve our guest experience and value your insights as they help us to enhance future stays for our guests. Thank you again for your input.
1.0分
其他
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DO NOT STAY HERE
I thought a big name like this would have a hotel that looks like THAT. Not only did we have to deal with all this at midnight, but we then had to find another hotel in a city we know nothing about and they refused to even give us our Money back even when we didnt stay in either room for longer than 5 minutes. Since your name is attached to this hotel, we assumed a decent level of service and cleanliness. I intend to plaster this all over every platform I possibly can and get the health department involved. All you had to do was give us our money back. That’s all. That’s all we asked for. Nothing extra. Since you wanted to play hard ball, i am going to make it my mission to get this place shut down and get whoever is responsible for this held accountable. It costs nothing to be CLEAN.
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酒店回复: Hello Glennda,We appreciate your feedback and understand your concerns regarding your recent experience. Cleanliness and guest satisfaction are priorities for us. We take all reviews seriously and encourage our guests to share their experiences. Your comments will be shared with the appropriate teams for further consideration. Thank you for taking the time to express your thoughts.
不错的酒店，干净整洁，还提供免费早餐！👍
一切都很好，但我认为是时候重塑一切了
友好且非常有礼貌的工作人员。
服务很差
They were in the process of doing some upgrades so it was a little noisy at the time but clean rooms at a great price and friendly staff made the difference
Just…Don’t
Bathroom had 1/4 inch of dirt and grime buildup in each corner and filth throughout the rest of the floor. Towels were stained, dirty or dingy and there was no hot water. A cockroach skittered across the sink.
Parking was fine, plenty of room right in front of our room. The ac barely worked. The staff were okay.
Great trip to Hilton Head
I felt like the owners were making improvements on an older hotel and bringing it back to life you could tell they still had some improvements they will probably make in the future but it was a great price and location would definitely go back.
The room was very outdated; the bathroom door did not close all the way. There was a gap in the door.
Had to wait for fresh towels.
DO NOT STAY HERE
I thought a big name like this would have a hotel that looks like THAT. Not only did we have to deal with all this at midnight, but we then had to find another hotel in a city we know nothing about and they refused to even give us our Money back even when we didnt stay in either room for longer than 5 minutes. Since your name is attached to this hotel, we assumed a decent level of service and cleanliness. I intend to plaster this all over every platform I possibly can and get the health department involved. All you had to do was give us our money back. That’s all. That’s all we asked for. Nothing extra. Since you wanted to play hard ball, i am going to make it my mission to get this place shut down and get whoever is responsible for this held accountable. It costs nothing to be CLEAN.