办理入住时，酒店告诉我们没有空房，但我们明明提前一周多就预订了房间（他们的系统里也显示有我们的预订），所有房间都显示已满。酒店甚至在我们抵达前一天还特意打电话给我确认预订。等了一会儿，他们终于找到一间空房（虽然不是我们预订的房间），但我们还是住了进去。我猜他们并没有告知我们房间已经给了我和我妻子，因为当晚10点半，一个女人刷了她的房卡就直接进了我们的房间。当时我已经躺在床上，我妻子只穿着内衣。这种情况我们以前从未遇到过。第二天早上，我和妻子发现自己被锁在门外，因为他们把我们的房卡作废了，分配给了前一天晚上那个女人。我们去前台重新激活房卡，结果发现他们弄丢了我们的预订记录（不知道是工作人员不会用系统，还是真的弄丢了）。最后拿到新卡后，我们回到房间准备享用之前预订的早餐。到了用餐区，发现没人做早餐，也没人煮咖啡。我们试图找经理，但周末经理不在。前台那位服务员真可怜……我们后面排着长队，大家都在抱怨。两部电梯都坏了。

房间倒是挺干净的，但也仅此而已。绝对不值我们付的价钱。不推荐。

Pet friendly and traveler friendlier

Well-maintained outside appearance of the hotel. Lobby is clean and presentable. I was greeted by a nice gentleman at the lobby desk who was happy to cater to extending my stay, moving rooms from fourth floor to first floor, helping me with exchanging cash for quarters for the washing facility, and even making my woman a glass of chocolate milk in the closed restaurant when it was discovered the little convenience store kiosk was out of chocolate milk. Made our stay great.

The front deal staff were fabulous. A special shout out to Kayley. She was great! Fire alarm went off 2 nights in a row and smoke was seen/smelled in the first floor. No evacuation. That experience would put anyone on edge. We asked for our room to be cleaned our 2nd day there. The room wasn’t touched. We had to track down someone for more towels, coffee, etc. We pay for a room to be cleaned. Beds made, and trash removed. Nothing was done!!! The ceiling had black mold on it, even though the rest of the room had been remodeled. Pool had scum at the bottom - decided not to use it, even though it was hot.

Good location. Quiet.

We had an E-Series electric option on our car. Needed to charge it. Charging station was broken.

A lot of road blocks when there should not have been.