This is the filthiest hotel I have ever stayed in. There were holes in the bathroom door, urine stains on bathroom walls and door, cold around the tub. I could go on. I wiped the bathroom floor down the rags. The rags were almost black once I finished cleaning.
展开
酒店回复: Hi L6031FDmichaelr, Thank you for sharing your candid feedback. We sincerely apologize that your experience did not meet the high standards we strive to uphold. The issues you described regarding the cleanliness and maintenance of your room are unacceptable and deeply concerning. We regret that you encountered these problems and assure you that this is not reflective of the quality we aim to provide. Cleanliness and guest satisfaction are top priorities for us, and it’s clear we fell short in this instance. Your detailed observations have been shared with our housekeeping and maintenance teams, and immediate action is being taken to address and resolve these issues. Thank you for letting us know where improvements are needed, and we hope you might consider giving us another chance in the future to provide the clean and comfortable stay you deserve.
1.0分
家庭亲子
展开
Our room was not clean. There was dust on the ceiling and wall. The walls in the bathroom were dirty. Dirt caked in the corners of the bathroom. Hair on the bathtub. The morning we were to check out I got up to take a shower and the ceiling was leaking over the tub and a section of the “popcorn” stuff had fallen into the bathtub. I complained to the lady when we checked out and showed her the video I took and asked for my money back. She would only refund one night. We would not have stayed here at all once we saw the condition of it but we had other family coming in for my son’s wedding and there was literally nowhere else to go. We were also told this was the best place to stay in Thomaston!! Never again.
展开
酒店回复: Dear vmcgarry, Thank you for taking the time to share your experience! We are sorry for sharing with us such an inconvenience with our cleanliness, bathroom, tub, and amenities that did not live up to your expectations. It's important for us to impress our guests and your comments will make this goal that much more attainable. We have raised this concern to our maintenance manager for immediate action. I apologize that your recent stay was not a good one but we hope you'll return someday to see how we're improving.
4.0分
家庭亲子
展开
Overall this hotel had friendly staff and a clean room. They shouldn't claim to have a continental breakfast. That was lame. A few mini-muffins. Other than the ridiculous breakfast though, we were pleased. There is a Waffle House just up the road.
展开
酒店回复: HI Norris W, Thank you for taking the time to share your review and experience. We are glad to know you found us a clean place to stay and your kind words to our staff. We have shared your feedback with our staff to ensure we continuously work on bettering our services, especially the breakfast. We will do our best to make sure your next stay with us is completely satisfactory. We look forward to hosting you again in the future!
This is the filthiest hotel I have ever stayed in. There were holes in the bathroom door, urine stains on bathroom walls and door, cold around the tub. I could go on. I wiped the bathroom floor down the rags. The rags were almost black once I finished cleaning.
Our room was not clean. There was dust on the ceiling and wall. The walls in the bathroom were dirty. Dirt caked in the corners of the bathroom. Hair on the bathtub. The morning we were to check out I got up to take a shower and the ceiling was leaking over the tub and a section of the “popcorn” stuff had fallen into the bathtub. I complained to the lady when we checked out and showed her the video I took and asked for my money back. She would only refund one night. We would not have stayed here at all once we saw the condition of it but we had other family coming in for my son’s wedding and there was literally nowhere else to go. We were also told this was the best place to stay in Thomaston!! Never again.
Overall this hotel had friendly staff and a clean room. They shouldn't claim to have a continental breakfast. That was lame. A few mini-muffins. Other than the ridiculous breakfast though, we were pleased. There is a Waffle House just up the road.