The staff was very couteous and understanding to thr reason of my trip. Thank you so much, God Bless. Room was clean. Directions was very direct. Quiet enviroment.
1.0分
家庭亲子
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HORRIBLE! Beware - The online pictures are not what the property looks like and does NOT live up to the Wyndham reputation.
The carpet and baseboards were filthy, the rim around the toilet bowl was stained/dingy yellow, hair was in the floor, the room smelled like "Smoke" and like someone had died! We also saw flee bugs, and hope that I didn't get bit!
I could barely sleep because I had to run the AC all night to try and get rid of the horrible smell and the room clearly states that it was a "NON SMOKING" room.
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酒店回复: Hello Sandra,Thank you for sharing your feedback regarding your recent stay. We take your comments seriously as they help us identify areas needing attention. Your experience with cleanliness and odor is not reflective of our usual standards. Please reach out to management to discuss your concerns further; your insights are important to us as we work to improve our guest experience.
3.0分
商务出差
It was well located to my journey toward Zebulon. Near an excellent and authenic Mexican restaurant.
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酒店回复: Hello William, Thank you for your feedback! We're glad to hear that our location was convenient for your travels and that you enjoyed the nearby authentic Mexican restaurant. Your comments are valuable, and we appreciate you taking the time to share your experience. We hope to welcome you back in the future for another stay.
3.0分
家庭亲子
the only thing I like was near to my Aunt house which I would stay there again.
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酒店回复: Hello CAROLL,Thank you for sharing your experience. We’re glad our location was convenient for you to visit your aunt. Your feedback is important to us, and we always aim to enhance our guests' experiences. We hope you enjoyed your time in the area and wish you the best in your future travels.
1.0分
其他
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The pool was empty, and we were there on a summer holiday weekend expecting a pool. The key card door devices were basically inoperable. There was no safety latch on the inside of the door. The door trim was pulled off. The bathroom door in the room was broken and peeling. The breakfast was so scant we had to go to a restaurant. The advertised pet fee was $15 but we were charged $30. They tried to charge us for asking for new key cards and I had to dispute it at the desk in order to remove the fee. You should not allow this property to list on *******, it reflects very poorly on the quality and we were so disgusted by the property
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酒店回复: Hello Kevin,Thank you for sharing your feedback regarding your recent stay. We understand your disappointment surrounding the pool availability and the issues with the key cards and room condition. We are also sorry to hear the breakfast options did not meet your expectations. Your concerns regarding the pet fee and any inconsistencies at check-in will be shared with management to ensure we continually strive to improve our services. We appreciate your insights and wish you the best in your future travels.
2.0分
其他
Pool was empty, no handicap accessible rooms available, told non smokimh rooms were all on the upper level. Very disappointing!
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酒店回复: Hello Machelle,Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations regarding the pool and room accessibility options. We strive to provide a comfortable stay for all of our guests and appreciate your comments as they will be taken into consideration for future improvements. Your input is valuable to us, and we hope you will give us another opportunity to enhance your experience.
5.0分
情侣出游
We have stayed here several times, always clean and friendly
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酒店回复: Hello Frederick,Thank you for your continued support and positive feedback! We’re delighted to hear that you appreciate our cleanliness and friendly service during your stays. Your satisfaction encourages us to maintain our high standards. We look forward to welcoming you back for another enjoyable experience in the future!
5.0分
家庭亲子
The staff was very courteous and friendly. Our room was very clean and quiet when we needed to sleep. We will stay here again if we are in this area.
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酒店回复: Hello Deborah,We're delighted to hear that you found our staff courteous and enjoyed a clean, quiet room during your stay. We look forward to welcoming you back next time you're in the area.
5.0分
其他
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I love coming here all is so respectful and caring plus Excellent customer service with a smile if I needed anything it is not a problem to get it and I am very grateful for the service that I get when I come here to just relax or do work on my computer
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酒店回复: Dear Kittie M, We're delighted to hear that you had a positive experience during your stay with us, and our team values your kind words about our customer service. It's wonderful to know that you found our staff accommodating and helpful throughout your visit. Should you have any further feedback or require assistance in the future, please feel free to reach out to us. Thank you for your rating of the five star service, hospitality and accommodations you experienced during your recent stay with us! We look forward to the next! Warm regards, Guest Relations Specialist
4.0分
家庭亲子
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This hotel is a older property but it is very clean. The staff was very friendly the rooms are very clean. The linen very clean no stains. I will definitely stay here again. The continental breakfast is only a banana and a muffin.
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酒店回复: Hello sabrina, We are delighted to hear that you found our hotel clean and our staff friendly during your stay. Your satisfaction is valuable to us, and we appreciate your feedback. Should you have any further comments or suggestions, feel free to reach out.
The staff was very couteous and understanding to thr reason of my trip. Thank you so much, God Bless. Room was clean. Directions was very direct. Quiet enviroment.
HORRIBLE! Beware - The online pictures are not what the property looks like and does NOT live up to the Wyndham reputation.
The carpet and baseboards were filthy, the rim around the toilet bowl was stained/dingy yellow, hair was in the floor, the room smelled like "Smoke" and like someone had died! We also saw flee bugs, and hope that I didn't get bit!
I could barely sleep because I had to run the AC all night to try and get rid of the horrible smell and the room clearly states that it was a "NON SMOKING" room.
It was well located to my journey toward Zebulon. Near an excellent and authenic Mexican restaurant.
the only thing I like was near to my Aunt house which I would stay there again.
The pool was empty, and we were there on a summer holiday weekend expecting a pool. The key card door devices were basically inoperable. There was no safety latch on the inside of the door. The door trim was pulled off. The bathroom door in the room was broken and peeling. The breakfast was so scant we had to go to a restaurant. The advertised pet fee was $15 but we were charged $30. They tried to charge us for asking for new key cards and I had to dispute it at the desk in order to remove the fee. You should not allow this property to list on *******, it reflects very poorly on the quality and we were so disgusted by the property
Pool was empty, no handicap accessible rooms available, told non smokimh rooms were all on the upper level. Very disappointing!
We have stayed here several times, always clean and friendly
The staff was very courteous and friendly. Our room was very clean and quiet when we needed to sleep. We will stay here again if we are in this area.
I love coming here all is so respectful and caring plus Excellent customer service with a smile if I needed anything it is not a problem to get it and I am very grateful for the service that I get when I come here to just relax or do work on my computer
This hotel is a older property but it is very clean. The staff was very friendly the rooms are very clean. The linen very clean no stains. I will definitely stay here again. The continental breakfast is only a banana and a muffin.