酒店回复: Estimada Jarelys,Gracias por tomarse el tiempo para compartir su experiencia en el Red Roof Inn & Suites Mt Holly - McGuire AFB. Lamento que no haya cumplido con sus expectativas. Le ofrecemos nuestras más sinceras disculpas por el mal estado de la propiedad y por las luces defectuosas, entre otros inconvenientes que afectaron su estancia. En Red Roof, queremos que confíe en nuestra capacidad para evitar problemas similares en el futuro. Le agradecemos su preferencia y la valoramos como huésped.Gracias por compartir sus inquietudes y le deseo un excelente día.Atentamente,JonathanRed Roof Management RediResponse Specialist
酒店回复: Dear Elber,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Mt Holly - McGuire AFB. I am happy you were pleased with our close proximity to the highway. However, you indicated that the facility was run down, the bathroom did not have any soap and the unpleasant odor you encountered in the room hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you again for sharing and we ask that you give us another opportunity to make a better impression on your next visit to one of our other Red Roof locations.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
酒店回复: Dear Jessica,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Mt Holly - McGuire AFB. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was unsatisfactory due to the insects you reported, there was no hot water and the other concerns you listed. We value your business and would like to assure you that this is not a reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely, CarlaRed Roof ManagementRediResponse Specialist
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酒店回复: Estimado huésped,Agradecemos que se haya tomado el tiempo para compartir su opinión sobre su estancia en Red Roof Inn & Suites Mt Holly - McGuire AFB. Me complace ver que disfrutó de su estancia. En el futuro, le agradeceríamos que agregara comentarios a su reseña para ayudarnos a comprender su experiencia e identificar áreas de mejora.Gracias por elegir Red Roof. Espero que regrese a nuestro hotel o a cualquiera de nuestras otras marcas en el futuro.Atentamente,YnnaGerencia de Red RoofEspecialista en RediResponse
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Worst Night Ever at a Hotel
Over the years, I’ve stayed at countless hotels, but the Red Roof Inn at Mt. Holly stands out as the worst by far. My daughter and I were on a long road trip from New York to Florida and arrived late in the evening—too exhausted to find another place. Otherwise, we absolutely would have.
The problems began at check-in, where I was handed three pages of fine-print terms and conditions to sign—something I’ve never encountered before. The room itself was in poor condition: moldy, non-functional ceiling lights, barely any usable outlets, and a bathroom with visible water damage poorly concealed by a sloppy paint job.
Basic amenities were lacking. There was no shampoo or conditioner (thankfully, we brought our own), and the soap dispenser mounted to the wall didn’t work at all. But the most unforgettable part? The overwhelming stench—like a hundred wet dogs had just vacated the room.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Mt Holly - McGuire AFB. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the room and the concern you had regarding with the room amenities. I am sharing your feedback with management to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,IshiRed Roof Management RediResponse Specialist
这个地方非常适合需要基本住宿且预算有限的商务旅客！大堂干净整洁，氛围宜人，员工非常专业，早班前台伊丽莎白总是面带微笑，乐于助人。这里的地理位置绝对是超级便利！房间和图片上一样，设施齐全，也很安全。我没有任何不满。
工作人员非常乐于助人。房间也很干净。虽然有点语言不通，但我们还是顺利解决了。
房间有烟味。
工作人员总是很友好，乐于助人。虽然有时会有语言障碍，但他们会尽力理解。
主要是它和照片上看起来不一样，房间里有非常难闻的气味，不是所有的灯都亮着，有些插座不工作，鼓风机不工作，办公椅很糟糕，床在中间凹陷，当房客到达前台时，他们在抱怨，当我们最后一天离开时，另一个房客也在抱怨。我不会再住在那里，也不会推荐它。
这是我住过的最差的酒店之一。它破旧不堪，浴室里甚至没有肥皂。房间里有异味。这里一切都不对劲。唯一的缺点是它离高速公路很近，所以交通比较方便。
又便宜又恶心
走廊里一直在施工，没有热水，我还在浴室里发现了一只虫子。此外，走廊的地毯湿透了，咖啡壶也坏了。总之，这是一个令人作呕的住处。
没什么可补充的。
好的
Worst Night Ever at a Hotel
Over the years, I’ve stayed at countless hotels, but the Red Roof Inn at Mt. Holly stands out as the worst by far. My daughter and I were on a long road trip from New York to Florida and arrived late in the evening—too exhausted to find another place. Otherwise, we absolutely would have.
The problems began at check-in, where I was handed three pages of fine-print terms and conditions to sign—something I’ve never encountered before. The room itself was in poor condition: moldy, non-functional ceiling lights, barely any usable outlets, and a bathroom with visible water damage poorly concealed by a sloppy paint job.
Basic amenities were lacking. There was no shampoo or conditioner (thankfully, we brought our own), and the soap dispenser mounted to the wall didn’t work at all. But the most unforgettable part? The overwhelming stench—like a hundred wet dogs had just vacated the room.