酒店回复: We are delighted to know you had a great stay with us.
1.0分
家庭亲子
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Absolutely terrible experience. The bedding in multiple rooms was dirty and clearly unwashed — I had to switch rooms three times because of it. On top of that, some of the rooms were missing latch locks, which made me feel unsafe. The staff did eventually issue a full refund, but the overall experience was unacceptable. I would not recommend this hotel to anyone.
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酒店回复: I’m very sorry to hear about your recent experience. What you described — dirty bedding in multiple rooms and missing latch locks — is completely unacceptable and far below the standards we aim to uphold. Guest safety and cleanliness should never be compromised, and I truly regret that you had to endure this. While I’m glad a full refund was issued, I understand that it doesn’t undo the frustration and discomfort caused. Your feedback has been noted and should be taken seriously by the management to ensure no guest has a similar experience in the future.
1.0分
其他
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Pawning off a smoking room
We booked a nonsmoking room. When we opened the door, we were hit by a powerful smoke smell. The manager said there were no other rooms available and they had smoke detectors that would tell her if even a candle were lit. (I believe there are no such devices). She then offered me a half can of smoke masking spray (?). Why did she even have that? We were able to cancel the stay, but were inconvenienced by having to find another room at 10pm! (Notice in the photo this room is the only one without a 'no smoking' emblem)
1.0分
家庭亲子
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When we arrived, the front desk worker told us our room was canceled. She said someone had called and cancelled. However, we did not cancel the room. She was not accommodating after we had just driven nine hours only to find out they had canceled our room. She tried to have us book a Motel 8 another hour away. There was no explanation how our room was canceled. She couldn’t tell us when the person supposedly called to cancel, the number of their person who called, or a name. It appears they gave our room away to someone else who was willing to pay more money. I had a confirmation number and email showing my reservation. It didn’t matter. If you want to be confident your room will be there when you reserve a room, don’t stay at this hotel.
3.0分
其他
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Food was average, scrambled eggs & sausage patties. Room door would not close tightly, could see into the hallway around edge. Deadbolt was only thing holding it shut.
4.0分
情侣出游
Breakfast was not great some stale muffins and only a few yogurt one and a little eggs and no sausage
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酒店回复: Thank you for your feedback. We’re sorry to hear that your breakfast experience didn’t meet your expectations. We strive to provide a variety of fresh and satisfying options each morning, and we apologize if we fell short during your visit. Your comments will be shared with our team so we can work on improving the quality and selection of our breakfast offerings. We hope to have the opportunity to serve you better in the future.
5.0分
商务出差
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Best place to stay from Marissa below
This place is clean I mean Clean.
Owner is wonderful. I stayed in her birthday and wish I could hv gotten her a gift. She’s is simply amazing. The hotel was comfy and quiet. Would definitely stay the remainder of my trip.
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酒店回复: Thank you so much for your kind words! We're thrilled to hear you found the hotel exceptionally clean and comfortable, and that you had a great experience with me. I am touched by your thoughtful sentiments. We look forward to welcoming you back for the rest of your trip and hope to make it just as wonderful!
3.0分
其他
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While the room smelled fine and looked clean in general, I was disappointed that there was hair stuck on the wall of the shower and one of the washcloths was stained (but it had been washed).
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酒店回复: Thank you for your feedback regarding your recent stay with us. We sincerely apologize for the issues you experienced with the hair on the shower wall and the stained washcloth. While we strive to maintain the highest standards of cleanliness, it’s clear we fell short in your case. Please rest assured that we have addressed these concerns with our housekeeping team to ensure they do not recur. We appreciate your understanding and hope you will give us another opportunity to provide you with the exceptional experience we aim to offer.
3.0分
家庭亲子
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Overall not a good experience. We had to switch rooms twice due to numerous issues and third room also had issues but by then we just gave up as was too tired. Bathroom sorry with hair balls in shower. Breakfast was not good at all.
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酒店回复: Thank you for sharing your feedback with us. I am truly sorry to hear about the multiple room changes and the ongoing issues you encountered, including the cleanliness concerns and the disappointing breakfast. This is not the experience we aim to provide, and I apologize for the inconvenience and frustration caused during your stay. Please know your comments have been shared with our housekeeping and management teams for immediate review and improvement. If you are willing, we would appreciate the opportunity to discuss your experience further—please contact us directly so we can address your concerns personally. Thank you again for your valuable feedback, which helps us work towards a better guest experience.
5.0分
商务出差
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Very clean, but did not clean the room every other day. We were there for a week and they said they would come clean and give new towel ever other day, they did not.
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酒店回复: Thank you for taking the time to share your feedback. We’re pleased to hear that you found your room very clean during your stay. However, we sincerely apologize that our housekeeping service did not meet your expectations regarding the frequency of room cleaning and towel replacement.Our intention is to provide consistent, high-quality service for all guests, and we regret that we fell short of your expectations in this instance. We have addressed this issue with our housekeeping team to ensure that our promised service standards are consistently met in the future.We appreciate your feedback and hope you will consider staying with us again so we can provide you with the excellent experience you deserve.
出色的
Absolutely terrible experience. The bedding in multiple rooms was dirty and clearly unwashed — I had to switch rooms three times because of it. On top of that, some of the rooms were missing latch locks, which made me feel unsafe. The staff did eventually issue a full refund, but the overall experience was unacceptable. I would not recommend this hotel to anyone.
Pawning off a smoking room
We booked a nonsmoking room. When we opened the door, we were hit by a powerful smoke smell. The manager said there were no other rooms available and they had smoke detectors that would tell her if even a candle were lit. (I believe there are no such devices). She then offered me a half can of smoke masking spray (?). Why did she even have that? We were able to cancel the stay, but were inconvenienced by having to find another room at 10pm! (Notice in the photo this room is the only one without a 'no smoking' emblem)
When we arrived, the front desk worker told us our room was canceled. She said someone had called and cancelled. However, we did not cancel the room. She was not accommodating after we had just driven nine hours only to find out they had canceled our room. She tried to have us book a Motel 8 another hour away. There was no explanation how our room was canceled. She couldn’t tell us when the person supposedly called to cancel, the number of their person who called, or a name. It appears they gave our room away to someone else who was willing to pay more money. I had a confirmation number and email showing my reservation. It didn’t matter. If you want to be confident your room will be there when you reserve a room, don’t stay at this hotel.
Food was average, scrambled eggs & sausage patties. Room door would not close tightly, could see into the hallway around edge. Deadbolt was only thing holding it shut.
Breakfast was not great some stale muffins and only a few yogurt one and a little eggs and no sausage
Best place to stay from Marissa below
This place is clean I mean Clean.
Owner is wonderful. I stayed in her birthday and wish I could hv gotten her a gift. She’s is simply amazing. The hotel was comfy and quiet. Would definitely stay the remainder of my trip.
While the room smelled fine and looked clean in general, I was disappointed that there was hair stuck on the wall of the shower and one of the washcloths was stained (but it had been washed).
Overall not a good experience. We had to switch rooms twice due to numerous issues and third room also had issues but by then we just gave up as was too tired. Bathroom sorry with hair balls in shower. Breakfast was not good at all.
Very clean, but did not clean the room every other day. We were there for a week and they said they would come clean and give new towel ever other day, they did not.