Staff was great. It was crazy warm in the front lobby and the room upon arrival. TV service was out. Breakfast was pretty lackluster, and there wasn't anything I could actually eat. Not a bad stop if on a road trip.
展开
酒店回复: Hello Nikki,Thank you for your feedback. We're glad to hear that you found our staff to be great. Your comments regarding the temperature in the lobby and room, as well as the TV service and breakfast options, have been noted. We appreciate you sharing your experience, and it will help us improve for future guests. We hope your next stop is even more enjoyable.
5.0分
情侣出游
展开
The owner was the best part of our stay. The TV and receiver were having issues. The owner worked for two hours until he found a solution. I stay here at least once year and I gave a lower rating on the motel only because they are remodeling and repainting and there are things still to be done. This is a very gracious family, I enjoy working with them.
展开
酒店回复: Hello Deborah,Thank you for your feedback. We’re glad to hear that you appreciate the dedication and effort the owner put into resolving your TV issues. As we continue our remodeling efforts, we value your understanding and patience. Your loyalty to our motel over the years is truly appreciated, and we look forward to welcoming you back for your next stay once all improvements are completed.
2.0分
情侣出游
展开
the we using a remote checs bill the I enterd did aTHE SAME AS when I entered the Others. I had just gone to the bank and knew exactly to the nickey how many $20 bill I had Still the remote check in guy equired ne to add $20 as as he claimed there was no way to put $ in and him not to know it. He also for unknown reasons charged me a $100 deposit claiming (i should get it back at checkut plus if they found an additional $20 I would get it back) so now my $97 one nite room is up to $217.
Lucily qa local manger ???bobby appeared and told me HQ did not show any extra Monies collected and I again explained it did not feel as though the device took the noney but the bill fell into the nachine, they could not open the kiosk til morning. Not much latr "Bobby" returned the "deposit plus $20 he found in the machine. Evidntly he contacted HQ and was given permission to open the remote kiosk and indeed found the $20 bill it was in the workings of the machine. Thanks & hooray to the local guy "Bobby" for taking ownership of the issue and following through. BOO to "talking head" ouf state handleing reservations for how many other locations in a manner not befitting this company. I know the need to keep down costs but in this case it is a failed experiment and I would expect the "remote check in checkout kiosk" to be headed to the dump.Don't even get me started on the crap w/ the kiosk when our only keycard was locked in. Bobby used his pass key before I coud get a kiosk key, Not
展开
酒店回复: Hello Mark,Thank you for sharing your experience. We appreciate your feedback regarding the remote check-in process and recognize the frustration it caused. We’re glad to hear that Bobby was able to assist you promptly and resolve the issue with the kiosk. Your input is valuable as it helps us evaluate our services and improve. If you have further concerns or suggestions, please do not hesitate to contact management directly. Thank you once again for bringing this to our attention.
1.0分
商务出差
I was not given the price I got when reserved the room on-line. They hiked the rate.
展开
酒店回复: Hello Aaron,Thank you for sharing your experience. We understand how important pricing transparency is for our guests. It's always our intention to provide accurate and consistent information. For specific inquiries or to discuss your reservations further, we recommend reaching out to our management team. They would be happy to address your concerns directly.
1.0分
情侣出游
展开
We have stayed here several times, as it’s moderately priced and close to some property we own at the lake. Never again! Waking up in the night to find roaches on the wall was absolutely disgusting. Not to mention to kiosk you now use to check in. To see the reviews that say the property has recently been remodeled is an absolute lie! They have to be creating fake profiles. Nope! Never again!
展开
酒店回复: Hello Christina,Thank you for sharing your feedback regarding your recent stay. We value your perspective and are sorry to hear that your experience did not meet your expectations. Your comments regarding cleanliness and the check-in process will be noted for consideration as we strive to improve our services. We hope you will choose a different option in the future and have a more enjoyable stay elsewhere.
1.0分
其他
There were cockroaches in the room and lobby. ***** hairs in the bathroom. The bedding looked as if it had not been washed in weeks. This place is aweful
展开
酒店回复: Hello James,Thank you for sharing your feedback. We take cleanliness very seriously, and your comments regarding your experience will be addressed with our team to ensure our standards are upheld. We appreciate you bringing these issues to our attention as we strive to improve our services. Your insights are valuable in helping us enhance the guest experience. Thank you for your understanding.
1.0分
其他
展开
There wasnt a live person at the front desk, everything was done virtual. Then we got to our room and the first thing i noticed was a cockroach, then there was more of them, i walk down stairs and ask to be moved to a different room and they do i ask for a peron on site to meet me at the new room to make sure there are no bugs in this room and the first thing as soon as we open the door is another cockroach. I qas so mad at this point we grabbed our stuff and walked down stairs to resquest our money back. The virtual guy says i am so sorry of course we will process the return. I had to drive over 50 miles to the next hotel. I am very disappointed and will never stay at this place and i recommended nobody else to stay here either
展开
酒店回复: Hello Courtney,Thank you for your feedback regarding your recent stay. We understand that encountering pests and experiencing the virtual check-in process can be frustrating. Your comments about the cleanliness and service have been noted, and we take guest experiences seriously as we strive for improvement. We encourage guests to reach out to management directly for further discussion. Your concerns are valued, and we appreciate your input.
2.0分
其他
展开
Kick remote person check in…?…maybe I’m old school but I like to know there is a live person here if needed. The kiosk person said she could call someone if I needed anything…just weird to me.
展开
酒店回复: Hello Rich,Thank you for sharing your thoughts on the check-in process. We understand that some guests prefer personal interaction, and we appreciate your feedback. Our intention with the kiosk is to streamline the check-in experience, but we value the connection that comes from face-to-face communication. Your comments will be passed along to management for consideration, as we continuously strive to enhance our guest experience.
为看雪燕北归，时隔三年再次光临芒德城，距离野生动物保护区路程最近的唯一的酒店，没有第二个选择。
看上去老板换成了印度人，房间也重新装修了过了，早餐的品种依然丰富。唯一遗憾的是保护区里雪雁的数量令人失望，还不到三年前百万只的十分之一。
没有电梯。员工很友好，乐于助人。床很舒服。价格也很合理。
Staff was great. It was crazy warm in the front lobby and the room upon arrival. TV service was out. Breakfast was pretty lackluster, and there wasn't anything I could actually eat. Not a bad stop if on a road trip.
The owner was the best part of our stay. The TV and receiver were having issues. The owner worked for two hours until he found a solution. I stay here at least once year and I gave a lower rating on the motel only because they are remodeling and repainting and there are things still to be done. This is a very gracious family, I enjoy working with them.
the we using a remote checs bill the I enterd did aTHE SAME AS when I entered the Others. I had just gone to the bank and knew exactly to the nickey how many $20 bill I had Still the remote check in guy equired ne to add $20 as as he claimed there was no way to put $ in and him not to know it. He also for unknown reasons charged me a $100 deposit claiming (i should get it back at checkut plus if they found an additional $20 I would get it back) so now my $97 one nite room is up to $217.
Lucily qa local manger ???bobby appeared and told me HQ did not show any extra Monies collected and I again explained it did not feel as though the device took the noney but the bill fell into the nachine, they could not open the kiosk til morning. Not much latr "Bobby" returned the "deposit plus $20 he found in the machine. Evidntly he contacted HQ and was given permission to open the remote kiosk and indeed found the $20 bill it was in the workings of the machine. Thanks & hooray to the local guy "Bobby" for taking ownership of the issue and following through. BOO to "talking head" ouf state handleing reservations for how many other locations in a manner not befitting this company. I know the need to keep down costs but in this case it is a failed experiment and I would expect the "remote check in checkout kiosk" to be headed to the dump.Don't even get me started on the crap w/ the kiosk when our only keycard was locked in. Bobby used his pass key before I coud get a kiosk key, Not
I was not given the price I got when reserved the room on-line. They hiked the rate.
We have stayed here several times, as it’s moderately priced and close to some property we own at the lake. Never again! Waking up in the night to find roaches on the wall was absolutely disgusting. Not to mention to kiosk you now use to check in. To see the reviews that say the property has recently been remodeled is an absolute lie! They have to be creating fake profiles. Nope! Never again!
There were cockroaches in the room and lobby. ***** hairs in the bathroom. The bedding looked as if it had not been washed in weeks. This place is aweful
There wasnt a live person at the front desk, everything was done virtual. Then we got to our room and the first thing i noticed was a cockroach, then there was more of them, i walk down stairs and ask to be moved to a different room and they do i ask for a peron on site to meet me at the new room to make sure there are no bugs in this room and the first thing as soon as we open the door is another cockroach. I qas so mad at this point we grabbed our stuff and walked down stairs to resquest our money back. The virtual guy says i am so sorry of course we will process the return. I had to drive over 50 miles to the next hotel. I am very disappointed and will never stay at this place and i recommended nobody else to stay here either
Kick remote person check in…?…maybe I’m old school but I like to know there is a live person here if needed. The kiosk person said she could call someone if I needed anything…just weird to me.