酒店回复: Dear Ndeye,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Atlanta South - Morrow. We strive to provide our guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your comfort and satisfaction. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,JoeRed Roof ManagementRediResponse Specialist
3.0分
其他
原文
翻译提供方：Google
需要改造
展开
酒店回复: Gracias por tomarte un momento para dejar una reseña, José. El personal y yo del Red Roof Inn Atlanta South - Morrow apreciamos su puntuación de 3/5 después de su estancia. Usted dijo que nuestro hotel necesita remodelación. Su satisfacción es importante para Red Roof, por lo que tomaremos en consideración los comentarios que nos brindó en un esfuerzo por realizar mejoras para garantizar que ofrecemos una experiencia excepcional a nuestros huéspedes en el futuro.Gracias de nuevo por compartir tu experiencia. Esperamos que nos brinde la oportunidad de brindarle una estadía aún mejor la próxima vez que esté en el área. Atentamente,Gabrielle Red Roof Management RediResponse Specialist
3.0分
商务出差
原文
翻译提供方：Google
房间不是很干净，物业条件很不稳定
5.0分
商务出差
360 Travels
The staff is very friendly, helpful, and polite. The area is nice and quiet, with several places to eat within walking distance.
酒店回复: Thank you for great review
4.0分
其他
展开
Very quiet and comfortable hotel, however I left and item in room 109 top drawer in the tv stand. Called the hotel to let them know about the item I left and asked if they could hold in the office for me. Was told yes, sent my friend who lives in the area to pick it up. When she got there she was told the item was not there, so I guess it was stolen by staff. So this will be my last time booking with them based off honesty and principle.
展开
酒店回复: We are truly sorry for your loss. If you could kindly let us know which item is missing, we would be happy to assist in locating it. Regarding our staff, I can personally vouch for their integrity and honesty. You can feel confident returning to stay with us, and we will do our utmost to ensure a comfortable and worry-free experience.
1.0分
其他
展开
The staff provided misleading information regarding the stay details, leaving us feeling frustrated and misled. They displayed a lack of professionalism, as they were quite rude in their approach. On multiple occasions, they aggressively knocked on guests' doors to complain about various issues, including trash disposal. Instead of addressing concerns respectfully, they made unfounded accusations against guests, blaming them for incidents they did not commit. This overall experience created an unpleasant atmosphere that detracted from our enjoyment of the stay.
The experiment turned out to be a complete disappointment. When we arrived, the room was far from prepared for our needs. The bathroom was particularly unkempt, with hair scattered across the floor and on the sink, giving an impression of neglect. It was clear that the space lacked proper cleaning and organization, which significantly impacted our overall experience.
While I was taking a shower, the plastic nub that controls the water flow unexpectedly broke off, making it difficult to adjust the water temperature and pressure. It was quite frustrating, as I was already soaked and had to figure out a way to deal with the situation.
1.0分
情侣出游
展开
Property was in a shady area. Lots of people just strolling through the parking lot. Empty beer and liquor bottles all over the parking lot. The man working the front desk was shocked that he booked this room online. He said “white people like you don’t usually stay here”. Then he also said “we will give you the good room, we put whites on the front side of the building and then all the others on the back side”. Then we asked him if it was safe here and his response was “eh, haven’t had anything in the last couple weeks so you should be okay”. Got a non smoking room but it still stunk of cigarettes and febreeze. We checked into the room, saw it, changed clothes, and immediately went and got a different hotel.
1.0分
情侣出游
展开
They dont clean their sheets.
I broke out because of bed bugs arms legs
And i sent a message and they refuse to respond to AT LEAST give half my money back. Yall didnt clean the sheets thats nasty
1.0分
其他
It didn’t look anything like photos they have listed for it. It was run down and damn right creepy
我们不得不换房间，因为浴室水压太低，电视也坏了，而且其中一张床都塌陷了😭。在我看来，这简直是个破烂小旅馆。我短期内是不会再预订这家了。
坏的
需要改造
房间不是很干净，物业条件很不稳定
360 Travels
The staff is very friendly, helpful, and polite. The area is nice and quiet, with several places to eat within walking distance.
Very quiet and comfortable hotel, however I left and item in room 109 top drawer in the tv stand. Called the hotel to let them know about the item I left and asked if they could hold in the office for me. Was told yes, sent my friend who lives in the area to pick it up. When she got there she was told the item was not there, so I guess it was stolen by staff. So this will be my last time booking with them based off honesty and principle.
The staff provided misleading information regarding the stay details, leaving us feeling frustrated and misled. They displayed a lack of professionalism, as they were quite rude in their approach. On multiple occasions, they aggressively knocked on guests' doors to complain about various issues, including trash disposal. Instead of addressing concerns respectfully, they made unfounded accusations against guests, blaming them for incidents they did not commit. This overall experience created an unpleasant atmosphere that detracted from our enjoyment of the stay.
The experiment turned out to be a complete disappointment. When we arrived, the room was far from prepared for our needs. The bathroom was particularly unkempt, with hair scattered across the floor and on the sink, giving an impression of neglect. It was clear that the space lacked proper cleaning and organization, which significantly impacted our overall experience.
While I was taking a shower, the plastic nub that controls the water flow unexpectedly broke off, making it difficult to adjust the water temperature and pressure. It was quite frustrating, as I was already soaked and had to figure out a way to deal with the situation.
Property was in a shady area. Lots of people just strolling through the parking lot. Empty beer and liquor bottles all over the parking lot. The man working the front desk was shocked that he booked this room online. He said “white people like you don’t usually stay here”. Then he also said “we will give you the good room, we put whites on the front side of the building and then all the others on the back side”. Then we asked him if it was safe here and his response was “eh, haven’t had anything in the last couple weeks so you should be okay”. Got a non smoking room but it still stunk of cigarettes and febreeze. We checked into the room, saw it, changed clothes, and immediately went and got a different hotel.
They dont clean their sheets.
I broke out because of bed bugs arms legs
And i sent a message and they refuse to respond to AT LEAST give half my money back. Yall didnt clean the sheets thats nasty
It didn’t look anything like photos they have listed for it. It was run down and damn right creepy