I locked my key in the room with my purse if I wouldn’t have had a picture of my ID in my phone I would’ve been out of my thing
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酒店回复: Dear Gloria,Thank you for sharing your feedback. It is great to know that having a digital copy of your ID helped in that situation. Your experience highlights the importance of preparedness, and we are glad you were able to manage the situation successfully. We look forward to welcoming you again.Sincerely, Hotel Manager
3.0分
情侣出游
We got checked into the wrong room, went back to front desk, they fixed it. Its a pretty old property, i definitely wouldn’t pay anymore money for it
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酒店回复: Dear Guest,Thank you for sharing your feedback. We are glad our front desk team was able to assist and ensure you were settled into the correct room. Your comments about the property are appreciated and will be reviewed as we continue improving our guest experience and overall comfort for future visits.Sincerely, Hotel Manager
3.0分
其他
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The staff were friendly and helpful. The breakfast bar closes at 9:00 am, and if you're a little late, it's too bad. The room was somewhat dated. There was a hole in the bedroom curtain, and the shower curtain didn't cover the tub, which had paint chips in it.
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酒店回复: Dear Guest,We appreciate your feedback and the time you took to share your experience. It is great to know you found our team friendly and helpful. Your comments about the room condition and breakfast timing are valuable and will be reviewed with management to improve convenience and comfort for future guests.Sincerely, Hotel Manager
5.0分
商务出差
More hotels need smoking rooms and this location has the perfect rooms. Thank you for giving customers this option
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酒店回复: Dear Kyandra ,Thank you for your kind words. We are glad to know you appreciated the availability of smoking rooms and that they suited your needs. It is wonderful to hear your stay was comfortable, and we look forward to welcoming you back again.Sincerely, Hotel Manager
1.0分
其他
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Unhappy Customer
The purpose of my trip was amazing. My method of stay was terrible. The rooms wasn’t clean, The sheets was full of holes, no blankets on the bed, nor did they have towels. I had to go to Walmart to buy towels to take a bath. The facility didn’t even offer soap and toothpaste. The hotel was just disastrous and I didn’t enjoy my stay there at all
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酒店回复: Dear Geraldine,We are very sorry to hear about your experience and the condition of your room. This is not the level of cleanliness or comfort we want for our guests. Your comments about bedding, towels, and amenities are important and will be addressed with our team. We sincerely regret the disappointment caused.Sincerely, Hotel Manager
5.0分
其他
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The property is very conveniently located off the freeway. I appreciated the complimentary breakfast, the cleanliness of the room and other facilities, and the convenient parking options. Thank you. However, the telephone in my room was non-functioning due to an apparent previous damage to its wiring. Also the remote control for the television was missing the cover for the battery area. Staff should be carefully expecting rooms after each guest departs--looking for damages or missing items--BEFORE the room is rented out/made available to other guests. Also, the lighting in the elevator is unreasonably dim; a brighter bulb is needed. Other than that, all is else went well.
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酒店回复: Dear William ,Thank you for your detailed review and perfect rating. We are delighted you enjoyed the convenient location, breakfast, cleanliness, and parking. We appreciate your thoughtful notes regarding the room telephone, remote, and elevator lighting, and will share them with our team for improvement. We look forward to welcoming you again soon.Sincerely, Hotel Manager
1.0分
家庭亲子
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The room that was advertise online was not the room that I walked into granted I did choose smoking due to pricing. But the room was so ran down that I didn’t even sleep there, I’ve been in other smoking rooms, and they didn’t look as ran down. When you walk in the room the wall near the bathroom had smeared dark dirt marks all over it and it’s not the one the bed is attached too. The bed closest to the door has stains on the sheet as if someone had previously slept in the bed. The radiator shield was cracked and missing pieces over the vent area. The second bed had would appeared to be cigarette burn stains on the comforter, I was so upset and displeased with the condition of this room, I went to the front desk the following morning and asked to change my room. Yes, I said the following morning no, I did not spend the night at this room. I actually left, but when I left, I went to work so I could not stop at the front desk when I went to the front desk the girl reassured me that she would change my room and she gave me two queen beds on the non-smoking side of the facility now when I walked in the room appeared very clean and fat they had just what looks like mopped the floor cause the floor was wet so I was very happy with the appearance of the room, the cleanliness the way this floor smelled all of the above. I left for a few hours and returned back to the room, there was a very strong mold and mildew smell, I immediately checked out & went some where else.
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酒店回复: Dear LaToya ,Thank you for taking the time to share such detailed feedback. We sincerely apologize for the disappointing experience you had during your stay. The condition and cleanliness you described are not acceptable, and your comments have been shared with our management and housekeeping teams to ensure immediate corrective action. We are, however, glad that our staff made an effort to accommodate you with another room. Your experience is very important to us, and we will work diligently to improve both maintenance and air quality so future guests have a much better stay.Sincerely, Hotel Manager
2.0分
其他
The air conditioning was working perfect! The cleanliness wasn’t very pleasant.
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酒店回复: Dear Latrina ,Thank you for your feedback. We are glad to hear the air conditioning worked well, though we regret the cleanliness did not meet expectations. Your comments will be shared with our team so improvements can be made. We appreciate your input and hope to provide a better stay in the future.Sincerely, Hotel Manager
3.0分
其他
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We got the Cheech and Chong room...
We had car trouble and had to find a room quickly to stay thr night. We requested a non smoking room. Apparently that only applies to cigerettes. The room smelled so stronly of **** we had to buy air freshners to stay in it. Also the in room coffee was awful. Otherwise it was clean on the surfaces.
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酒店回复: Dear Guest,Thank you for sharing your experience. We appreciate your feedback regarding the room condition and amenities, as it helps us identify areas for improvement. It is good to know you found the room clean, and your comments will be shared with our team to ensure a more comfortable experience for future guests.Sincerely, Hotel Manager
性价比高，下次还会再来。酒店附近有很多商店，方便购物。
I locked my key in the room with my purse if I wouldn’t have had a picture of my ID in my phone I would’ve been out of my thing
We got checked into the wrong room, went back to front desk, they fixed it. Its a pretty old property, i definitely wouldn’t pay anymore money for it
The staff were friendly and helpful. The breakfast bar closes at 9:00 am, and if you're a little late, it's too bad. The room was somewhat dated. There was a hole in the bedroom curtain, and the shower curtain didn't cover the tub, which had paint chips in it.
More hotels need smoking rooms and this location has the perfect rooms. Thank you for giving customers this option
Unhappy Customer
The purpose of my trip was amazing. My method of stay was terrible. The rooms wasn’t clean, The sheets was full of holes, no blankets on the bed, nor did they have towels. I had to go to Walmart to buy towels to take a bath. The facility didn’t even offer soap and toothpaste. The hotel was just disastrous and I didn’t enjoy my stay there at all
The property is very conveniently located off the freeway. I appreciated the complimentary breakfast, the cleanliness of the room and other facilities, and the convenient parking options. Thank you. However, the telephone in my room was non-functioning due to an apparent previous damage to its wiring. Also the remote control for the television was missing the cover for the battery area. Staff should be carefully expecting rooms after each guest departs--looking for damages or missing items--BEFORE the room is rented out/made available to other guests. Also, the lighting in the elevator is unreasonably dim; a brighter bulb is needed. Other than that, all is else went well.
The room that was advertise online was not the room that I walked into granted I did choose smoking due to pricing. But the room was so ran down that I didn’t even sleep there, I’ve been in other smoking rooms, and they didn’t look as ran down. When you walk in the room the wall near the bathroom had smeared dark dirt marks all over it and it’s not the one the bed is attached too. The bed closest to the door has stains on the sheet as if someone had previously slept in the bed. The radiator shield was cracked and missing pieces over the vent area. The second bed had would appeared to be cigarette burn stains on the comforter, I was so upset and displeased with the condition of this room, I went to the front desk the following morning and asked to change my room. Yes, I said the following morning no, I did not spend the night at this room. I actually left, but when I left, I went to work so I could not stop at the front desk when I went to the front desk the girl reassured me that she would change my room and she gave me two queen beds on the non-smoking side of the facility now when I walked in the room appeared very clean and fat they had just what looks like mopped the floor cause the floor was wet so I was very happy with the appearance of the room, the cleanliness the way this floor smelled all of the above. I left for a few hours and returned back to the room, there was a very strong mold and mildew smell, I immediately checked out & went some where else.
The air conditioning was working perfect! The cleanliness wasn’t very pleasant.
We got the Cheech and Chong room...
We had car trouble and had to find a room quickly to stay thr night. We requested a non smoking room. Apparently that only applies to cigerettes. The room smelled so stronly of **** we had to buy air freshners to stay in it. Also the in room coffee was awful. Otherwise it was clean on the surfaces.