Room very dirty and had roaches. There was a roach in my drink yesterday but I thought maybe it was the restaurant I ordered from till just now 12/125 at 3:40am. I just turned on my lights to go to the restroom and it’s roaches all on my cup!
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酒店回复: Dear Guest, We sincerely apologize for the unacceptable experience you had with the cleanliness of your room and the presence of roaches. The incident you described is deeply concerning, and we completely understand your frustration. Please be assured that we will address our pest control and our housekeeping team to prevent such occurrences in the future. Guest safety and hygiene are our top priorities, and we regret that we fell short during your stay.Sincerely,Hotel Management
1.0分
家庭亲子
We left the property. The hotel was very dirty. The room they gave us was occupied by someone else. We did not feel safe. We left immediately.
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酒店回复: Dear Jamie, We’re very sorry to hear about your experience and the issues you encountered with your room and overall environment. Safety and satisfaction of our guests are top priorities, and your feedback will be shared with the respective teams to prevent situations like this going forward. We regret that you had to leave earlier than anticipated. Please do reconsider giving us a second chance to accommodate you again in the future.Sincerely,Hotel Management
2.0分
其他
The building smelled, and the carpeting was dirty. The first room I was given had no TV. The second room didn't have a chair. I asked for a refund and left.
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酒店回复: Dear Anthony, Thank you for sharing your feedback. We are truly sorry to hear that your experience did not reflect the comfort and quality we aim to provide. Your comments about the room condition and overall environment have been shared with our team. We regret that we missed the chance to make things right during your stay. Your input is invaluable as we continue improving our standards, and we hope you might consider giving us another opportunity to provide a much more positive experience in the future.Sincerely,Hotel Management
2.0分
家庭亲子
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The room smelled like mold , the carpet was dirty, the bed sheets skirt had a stain on it.. there was unknown black spots on the walls by the fridge… there was no other room available. I request a two bedroom a month in advance
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酒店回复: Dear Guest, We sincerely apologize for the inconvenience caused by the room condition and for not meeting your expectations. Cleanliness and comfort are top priorities for us, and we regret the issues you encountered. Your comments have been shared with our housekeeping and maintenance teams. We truly appreciate you bringing this to our attention and hope you will give us another opportunity to provide a more enjoyable stay. Sincerely,Hotel Management
3.0分
其他
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The hallways smell terrible. I’m assuming it’s because the rugs look like they haven’t been cleaned since they got them. Now I was on the 3rd floor and I’m not sure about the other floors but it was absolutely nasty. I wouldn’t dare walk on that floor bare footed even with socks on. The customer service was a 10 out of 10. Makayla was amazing and very nice. The bed was clean and comfortable. The bathtub needs to be upgraded but clean. Overall I rate this stay a 6/10
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酒店回复: Dear Kareda,Thank you for sharing your detailed feedback. We sincerely apologize for the issues you encountered with the hallways and floor, as maintaining a clean and welcoming environment is a top priority. Your observations regarding the rugs and bathtub have been shared with our maintenance and housekeeping teams to ensure improvement. It is encouraging to hear that Makayla provided exceptional service and that your room was comfortable, as we strive to ensure every guest feels valued and cared for. Your feedback is greatly appreciated, and we hope to have the opportunity to host you again.Sincerely,Hotel Management
3.0分
其他
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The 2 ladies I mainly dealt with at the desk were AMAZING! The room, however, was terribly humid at night, and I encoutered a couple bugs in the bathroom. When I accidentally took garbage to the wrong receptacle, the GM, who saw me head the wrong way, instead of just stopping me, followed me, and then proceeded to tell me where to go, after I'd already put the trash in that can. Not okay. Its never okay to follow a woman like that. I was not happy. When he came to my room about the air, I told him I was fine, and I wasn't comfortable with a strange man coming in my room while alone. He gave the "I'm the GM" excuse as a mark of safety. Women have heard that
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酒店回复: Dear Melissa, Thank you for sharing your feedback. We are glad to hear that the team members you interacted with at the desk provided excellent service. We sincerely apologize for the discomfort you experienced in your room, as well as for any unease caused by staff interactions. Guest privacy and comfort are extremely important, and we take your concerns seriously to ensure a safe and respectful environment for all guests.Sincerely, Hotel Management
3.0分
朋友出游
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Kitchen but no dishes? I only booked because of the kitchen.... But never got to use the stove since there wasn't pots and dishes and three microwave was severely rusty!! If you paid for the kitchen you expect some dishes to be accessible!!! Tourist aren't travelling with pots, pans and dishes!!!
Washer and dryer are too expensive!
Worst extended stay over ever visited.
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酒店回复: Dear ANISHKA, We sincerely apologize for the disappointment you experienced with the kitchen setup and the condition of the microwave. We understand that guests booking extended stays expect fully usable kitchens, and we regret that the lack of readily available cookware and dishes impacted your experience. Your comments have been shared with our management team to review kitchen equipment and guest amenities provision. We also acknowledge your concern regarding laundry costs and will evaluate improvements. We appreciate your feedback and hope to welcome you back under better circumstances.Sincerely,Hotel Management
1.0分
其他
There were bugs in my room. I left immediately and requested a refund.
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酒店回复: Dear Guest, We sincerely apologize for the presence of bugs in your room and understand how upsetting this must have been. Please know that pest control is a top priority for us, and your feedback will be shared with our housekeeping and maintenance teams to prevent such issues in the future. We also apologize for the inconvenience that caused you to leave early and for any difficulties you encountered with your refund request. Your comfort and safety are extremely important to us, and we hope to have the opportunity to restore your trust. We appreciate your feedback and hope to provide a far better and more comfortable experience in the future.Sincerely,Hotel Management
1.0分
其他
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The young lady at the desk kept a positive attitude. We ended having to change rooms twice. The first room the bathtub was dirty. It looked like someone shaved their whole body in there. The second room was really nice and the toilet stopped working. We talk to the young lady at the front again and she tried to get the toilet to work but she said she had no choice to move us again. We moved to room 132. We went to our event and came in about midnight. I woke up about 10:00 and tried to call the front desk to get an extension and te recording came on that the front desk personnel was unavailable. I called back and received the same message. I then called the phone number listed on the phone in the room and received a live lady. I asked her if I could get a late checkout and she said the latest checkout she could give me was noon. I thanked her and we hung up. We were in the process of getting ready to leave the room anyway but just wanted some cushion time. The phone rings in the room and I answered it, the young lady simply wanted to know when we were leaving and I told her I had called and received a noon late checkout. She tells that I couldn’t have called and spoke to anyone because she was the only one on duty. I saw well my husband heard me call and speak to someone. She was persistent that I couldn’t have spoken to anyone and we would need to be out the room by 11:30. When we get everything packed up and I get the desk I asked immediately for the manager number to repor
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酒店回复: Dear Tiffiney, We sincerely apologize for the inconveniences you experienced, including the condition of the first two rooms and the miscommunication about your late checkout request. We understand how frustrating this must have been and appreciate your patience throughout the process. Your comments regarding cleanliness, maintenance issues, and communication have been shared with our housekeeping and front desk teams for immediate review and improvement. Your feedback is extremely valuable to us as we work on enhancing our services. We hope to have the opportunity to welcome you back for a much better experience.Sincerely,Hotel Management
卫生：一般，位置也相对偏僻。
Room very dirty and had roaches. There was a roach in my drink yesterday but I thought maybe it was the restaurant I ordered from till just now 12/125 at 3:40am. I just turned on my lights to go to the restroom and it’s roaches all on my cup!
We left the property. The hotel was very dirty. The room they gave us was occupied by someone else. We did not feel safe. We left immediately.
The building smelled, and the carpeting was dirty. The first room I was given had no TV. The second room didn't have a chair. I asked for a refund and left.
The room smelled like mold , the carpet was dirty, the bed sheets skirt had a stain on it.. there was unknown black spots on the walls by the fridge… there was no other room available. I request a two bedroom a month in advance
The hallways smell terrible. I’m assuming it’s because the rugs look like they haven’t been cleaned since they got them. Now I was on the 3rd floor and I’m not sure about the other floors but it was absolutely nasty. I wouldn’t dare walk on that floor bare footed even with socks on. The customer service was a 10 out of 10. Makayla was amazing and very nice. The bed was clean and comfortable. The bathtub needs to be upgraded but clean. Overall I rate this stay a 6/10
The 2 ladies I mainly dealt with at the desk were AMAZING! The room, however, was terribly humid at night, and I encoutered a couple bugs in the bathroom. When I accidentally took garbage to the wrong receptacle, the GM, who saw me head the wrong way, instead of just stopping me, followed me, and then proceeded to tell me where to go, after I'd already put the trash in that can. Not okay. Its never okay to follow a woman like that. I was not happy. When he came to my room about the air, I told him I was fine, and I wasn't comfortable with a strange man coming in my room while alone. He gave the "I'm the GM" excuse as a mark of safety. Women have heard that
Kitchen but no dishes? I only booked because of the kitchen.... But never got to use the stove since there wasn't pots and dishes and three microwave was severely rusty!! If you paid for the kitchen you expect some dishes to be accessible!!! Tourist aren't travelling with pots, pans and dishes!!!
Washer and dryer are too expensive!
Worst extended stay over ever visited.
There were bugs in my room. I left immediately and requested a refund.
The young lady at the desk kept a positive attitude. We ended having to change rooms twice. The first room the bathtub was dirty. It looked like someone shaved their whole body in there. The second room was really nice and the toilet stopped working. We talk to the young lady at the front again and she tried to get the toilet to work but she said she had no choice to move us again. We moved to room 132. We went to our event and came in about midnight. I woke up about 10:00 and tried to call the front desk to get an extension and te recording came on that the front desk personnel was unavailable. I called back and received the same message. I then called the phone number listed on the phone in the room and received a live lady. I asked her if I could get a late checkout and she said the latest checkout she could give me was noon. I thanked her and we hung up. We were in the process of getting ready to leave the room anyway but just wanted some cushion time. The phone rings in the room and I answered it, the young lady simply wanted to know when we were leaving and I told her I had called and received a noon late checkout. She tells that I couldn’t have called and spoke to anyone because she was the only one on duty. I saw well my husband heard me call and speak to someone. She was persistent that I couldn’t have spoken to anyone and we would need to be out the room by 11:30. When we get everything packed up and I get the desk I asked immediately for the manager number to repor