The hallways smell terrible. I’m assuming it’s because the rugs look like they haven’t been cleaned since they got them. Now I was on the 3rd floor and I’m not sure about the other floors but it was absolutely nasty. I wouldn’t dare walk on that floor bare footed even with socks on. The customer service was a 10 out of 10. Makayla was amazing and very nice. The bed was clean and comfortable. The bathtub needs to be upgraded but clean. Overall I rate this stay a 6/10
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酒店回复: Dear Kareda,Thank you for sharing your detailed feedback. We sincerely apologize for the issues you encountered with the hallways and floor, as maintaining a clean and welcoming environment is a top priority. Your observations regarding the rugs and bathtub have been shared with our maintenance and housekeeping teams to ensure improvement. It is encouraging to hear that Makayla provided exceptional service and that your room was comfortable, as we strive to ensure every guest feels valued and cared for. Your feedback is greatly appreciated, and we hope to have the opportunity to host you again.Sincerely,Hotel Management
3.0分
其他
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The 2 ladies I mainly dealt with at the desk were AMAZING! The room, however, was terribly humid at night, and I encoutered a couple bugs in the bathroom. When I accidentally took garbage to the wrong receptacle, the GM, who saw me head the wrong way, instead of just stopping me, followed me, and then proceeded to tell me where to go, after I'd already put the trash in that can. Not okay. Its never okay to follow a woman like that. I was not happy. When he came to my room about the air, I told him I was fine, and I wasn't comfortable with a strange man coming in my room while alone. He gave the "I'm the GM" excuse as a mark of safety. Women have heard that
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酒店回复: Dear Melissa, Thank you for sharing your feedback. We are glad to hear that the team members you interacted with at the desk provided excellent service. We sincerely apologize for the discomfort you experienced in your room, as well as for any unease caused by staff interactions. Guest privacy and comfort are extremely important, and we take your concerns seriously to ensure a safe and respectful environment for all guests.Sincerely, Hotel Management
3.0分
朋友出游
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Kitchen but no dishes? I only booked because of the kitchen.... But never got to use the stove since there wasn't pots and dishes and three microwave was severely rusty!! If you paid for the kitchen you expect some dishes to be accessible!!! Tourist aren't travelling with pots, pans and dishes!!!
Washer and dryer are too expensive!
Worst extended stay over ever visited.
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酒店回复: Dear ANISHKA, We sincerely apologize for the disappointment you experienced with the kitchen setup and the condition of the microwave. We understand that guests booking extended stays expect fully usable kitchens, and we regret that the lack of readily available cookware and dishes impacted your experience. Your comments have been shared with our management team to review kitchen equipment and guest amenities provision. We also acknowledge your concern regarding laundry costs and will evaluate improvements. We appreciate your feedback and hope to welcome you back under better circumstances.Sincerely,Hotel Management
1.0分
其他
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The young lady at the desk kept a positive attitude. We ended having to change rooms twice. The first room the bathtub was dirty. It looked like someone shaved their whole body in there. The second room was really nice and the toilet stopped working. We talk to the young lady at the front again and she tried to get the toilet to work but she said she had no choice to move us again. We moved to room 132. We went to our event and came in about midnight. I woke up about 10:00 and tried to call the front desk to get an extension and te recording came on that the front desk personnel was unavailable. I called back and received the same message. I then called the phone number listed on the phone in the room and received a live lady. I asked her if I could get a late checkout and she said the latest checkout she could give me was noon. I thanked her and we hung up. We were in the process of getting ready to leave the room anyway but just wanted some cushion time. The phone rings in the room and I answered it, the young lady simply wanted to know when we were leaving and I told her I had called and received a noon late checkout. She tells that I couldn’t have called and spoke to anyone because she was the only one on duty. I saw well my husband heard me call and speak to someone. She was persistent that I couldn’t have spoken to anyone and we would need to be out the room by 11:30. When we get everything packed up and I get the desk I asked immediately for the manager number to repor
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酒店回复: Dear Tiffiney, We sincerely apologize for the inconveniences you experienced, including the condition of the first two rooms and the miscommunication about your late checkout request. We understand how frustrating this must have been and appreciate your patience throughout the process. Your comments regarding cleanliness, maintenance issues, and communication have been shared with our housekeeping and front desk teams for immediate review and improvement. Your feedback is extremely valuable to us as we work on enhancing our services. We hope to have the opportunity to welcome you back for a much better experience.Sincerely,Hotel Management
5.0分
其他
Very clean , the housekeeping was very sweet she helped as needed. Also the ladies at the front desk was very Nice !! I will definitely book again
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酒店回复: Dear Brianna, Thank you for sharing your wonderful feedback about your recent stay at Extended Stay America. We are thrilled to hear that you found the property very clean and that our housekeeping team provided helpful and friendly service during your visit. It’s also great to know that our front desk team made a positive impression with their warm and welcoming attitude. We take pride in delivering exceptional hospitality, and your kind words motivate us to continue exceeding guest expectations. We truly appreciate your support and look forward to providing you with another enjoyable and comfortable stay in the future. Sincerely,Hotel Management
1.0分
情侣出游
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There was nothing appealing about this property. You walk in, there's an old musty smell, people staying there walking around in pajamas and head bonnets. There should be a dress code for eveyone staying in any hostel or motel.
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酒店回复: Dear Mary, We regret that the overall environment and first impression of the property did not meet your expectations. We understand your concern about the musty odor and will have our housekeeping and maintenance teams address it promptly. While we aim to create a comfortable and welcoming atmosphere for all guests, we do not impose dress codes, but we appreciate your perspective. Your feedback is important in helping us identify areas for improvement, both in facility upkeep and guest experience. We value your input and hope to welcome you back.Sincerely,Hotel Management
4.0分
其他
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A good place to stay
Overall, it was a good stay. The only two things we didn't like were that the elevator didn't work. My wife is asthmatic, and it was difficult for her to take the stairs to the third floor. The other issue was that the front desk was closed from 10:00 PM to 9:00 AM. The staff was very friendly and attentive.
1.0分
商务出差
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This place charged me $100 for deposit and received the room and is smelled like cigarettes. As soon as I checked out they refused to refund me back my $100 deposit and say that we have to charge you $100 for smoking fee. I don’t even smoke. This place is scamming you for your money. I advise everyone to please stay away from this place. Horrible service and they blaming you to still $100 from you.
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酒店回复: Dear Christopher, Thank you for your feedback regarding your recent stay. We understand your concerns and would like to clarify that our property is strictly non-smoking to ensure a clean and comfortable environment for all guests. The smoking fee was applied only after clear evidence of smoking was found in the room during your stay. We appreciate your understanding of our commitment to maintaining a smoke-free environment and hope to welcome you back under more favorable circumstances in the future.Sincerely,Hotel Management
1.0分
商务出差
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Don’t be cheap like we were! Never again!
Horrible smells as soon as you walk through front door. We stayed out the room at day Saturday just so we didn’t have to smell the odor. No shower curtain. No towels, no housekeeping. Locals live here as their house so they are walking around all night. Very sketchy! I would not recommend. Don’t be cheap like we were. Pay the extra $100 to stay somewhere with amenities and staff.
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酒店回复: Dear Jasmine, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management
卫生：一般，位置也相对偏僻。
The hallways smell terrible. I’m assuming it’s because the rugs look like they haven’t been cleaned since they got them. Now I was on the 3rd floor and I’m not sure about the other floors but it was absolutely nasty. I wouldn’t dare walk on that floor bare footed even with socks on. The customer service was a 10 out of 10. Makayla was amazing and very nice. The bed was clean and comfortable. The bathtub needs to be upgraded but clean. Overall I rate this stay a 6/10
The 2 ladies I mainly dealt with at the desk were AMAZING! The room, however, was terribly humid at night, and I encoutered a couple bugs in the bathroom. When I accidentally took garbage to the wrong receptacle, the GM, who saw me head the wrong way, instead of just stopping me, followed me, and then proceeded to tell me where to go, after I'd already put the trash in that can. Not okay. Its never okay to follow a woman like that. I was not happy. When he came to my room about the air, I told him I was fine, and I wasn't comfortable with a strange man coming in my room while alone. He gave the "I'm the GM" excuse as a mark of safety. Women have heard that
Kitchen but no dishes? I only booked because of the kitchen.... But never got to use the stove since there wasn't pots and dishes and three microwave was severely rusty!! If you paid for the kitchen you expect some dishes to be accessible!!! Tourist aren't travelling with pots, pans and dishes!!!
Washer and dryer are too expensive!
Worst extended stay over ever visited.
The young lady at the desk kept a positive attitude. We ended having to change rooms twice. The first room the bathtub was dirty. It looked like someone shaved their whole body in there. The second room was really nice and the toilet stopped working. We talk to the young lady at the front again and she tried to get the toilet to work but she said she had no choice to move us again. We moved to room 132. We went to our event and came in about midnight. I woke up about 10:00 and tried to call the front desk to get an extension and te recording came on that the front desk personnel was unavailable. I called back and received the same message. I then called the phone number listed on the phone in the room and received a live lady. I asked her if I could get a late checkout and she said the latest checkout she could give me was noon. I thanked her and we hung up. We were in the process of getting ready to leave the room anyway but just wanted some cushion time. The phone rings in the room and I answered it, the young lady simply wanted to know when we were leaving and I told her I had called and received a noon late checkout. She tells that I couldn’t have called and spoke to anyone because she was the only one on duty. I saw well my husband heard me call and speak to someone. She was persistent that I couldn’t have spoken to anyone and we would need to be out the room by 11:30. When we get everything packed up and I get the desk I asked immediately for the manager number to repor
Very clean , the housekeeping was very sweet she helped as needed. Also the ladies at the front desk was very Nice !! I will definitely book again
There was nothing appealing about this property. You walk in, there's an old musty smell, people staying there walking around in pajamas and head bonnets. There should be a dress code for eveyone staying in any hostel or motel.
A good place to stay
Overall, it was a good stay. The only two things we didn't like were that the elevator didn't work. My wife is asthmatic, and it was difficult for her to take the stairs to the third floor. The other issue was that the front desk was closed from 10:00 PM to 9:00 AM. The staff was very friendly and attentive.
This place charged me $100 for deposit and received the room and is smelled like cigarettes. As soon as I checked out they refused to refund me back my $100 deposit and say that we have to charge you $100 for smoking fee. I don’t even smoke. This place is scamming you for your money. I advise everyone to please stay away from this place. Horrible service and they blaming you to still $100 from you.
Don’t be cheap like we were! Never again!
Horrible smells as soon as you walk through front door. We stayed out the room at day Saturday just so we didn’t have to smell the odor. No shower curtain. No towels, no housekeeping. Locals live here as their house so they are walking around all night. Very sketchy! I would not recommend. Don’t be cheap like we were. Pay the extra $100 to stay somewhere with amenities and staff.