酒店回复: Dear Heidi,Thank you for your constructive comments, and we wish you safe and happy travels ahead.
2.0分
其他
原文
翻译提供方：Google
一般
泳池已关闭，酒店老化
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酒店回复: Dear Mireille,We appreciate you reaching out, though we are distressed to hear of your concerns. This feedback is being carefully reviewed by our team to ensure the necessary corrections are made. Thank you for your constructive comments, and we wish you safe and happy travels ahead.
5.0分
其他
原文
翻译提供方：Google
一切都非常好
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酒店回复: Brayan, I am so glad to hear that you enjoyed your stay with us. We hope to see again the next time you come to Ellensburg
5.0分
其他
原文
翻译提供方：Google
非常舒适
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酒店回复: Brayan we are glad to hear your stay with us and at you were very comfortable. We hope to see you again the next time you visit Ellensburg.
4.0分
其他
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This is a older property and could use a little TLC. It was clean and comfortable. Staff needs to focus on the small things i.e. there was no soap for the shower or sink. Only 1 washcloth, trash can in breakfast room overflowing.
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酒店回复: Dear Jerry,We appreciate you reaching out, though we are distressed to hear of your concerns. This feedback is being carefully reviewed by our team to ensure the necessary corrections are made. Thank you for your constructive comments, and we wish you safe and happy travels ahead.
3.0分
其他
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The check in process was terrible. The front desk attendant was clearly not well trained and struggled to check us in. Once he was able to locate our reservation he stated that the card reader was not working for the hold on the room. He ended up waiting for a call from the manager to correct this. Check in took 45 minutes. I am still waiting for the release of $250+ on my account that I was charged for the room, which I had paid for through *******, as well as additional holds for each time he attempted to put a hold on my card. Building was poorly maintained. Only 1 key card worked but you would have to unlock the door several times before it would open. Other guests were having the same problem. Not sure why we had to register our vehicle when there was clearly individuals sleeping in their cars in the parking lot.
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酒店回复: Dear Bethaney,We appreciate you reaching out, though we are distressed to hear of your concerns. This feedback is being carefully reviewed by our team to ensure the necessary corrections are made. Thank you for your constructive comments, and we wish you safe and happy travels ahead.
1.0分
其他
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The room smelled very strongly of bleach and chemicals that it triggered my asthma. I had to open the window and door to try to air it out. The smell was coming from the bathroom area. The carpets in the room had debris (food crumbs) on them and there were areas of the carpet coming off. The halls also have carpet coming off. Definitely needs a renovation. Not coming back.
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酒店回复: Dear Deanna,We appreciate you reaching out, though we are distressed to hear of your concerns. This feedback is being carefully reviewed by our team to ensure the necessary corrections are made. Thank you for your constructive comments, and we wish you safe and happy travels ahead.
3.0分
其他
For breakfast you could hardly consider it. The only fruit was oranges and they sat there rotted. Milk expired.zero protein. Not even yogurt! Sad!!
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酒店回复: Dear Misty,We appreciate you reaching out, though we are distressed to hear of your concerns. This feedback is being carefully reviewed by our team to ensure the necessary corrections are made. Thank you for your constructive comments, and we wish you safe and happy travels ahead.
1.0分
商务出差
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I was here to run a conference. The best thing about this place is the remarkable level of customer service and amazing employees--the finest I've ever encountered. Otherwise, everything is broken, closed, stained, or missing. Shame on the owners for letting the facility degrade to this degree.
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酒店回复: Dear Mary-Anne,We appreciate you reaching out, though we are distressed to hear of your concerns. This feedback is being carefully reviewed by our team to ensure the necessary corrections are made. Thank you for your constructive comments, and we wish you safe and happy travels ahead.
2.0分
其他
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The bad: When we arrived, there was no running water. We were not informed of this ahead of time . We were not informed at check-in either. The key to one of our rooms only worked half the time. The pool had some clumps of what looked like hair at the bottom. The gym was out of order. The desk chair in one of the rooms was in bad shape and too uncomfortable to use. Breakfast was very limited to mostly carbs and fats. Only protein was hardboiled eggs and yogurt. The staff was cordial but inhelpful with all the problems.
The good: very comfortable beds.
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酒店回复: Dear Porfirio,We appreciate you reaching out, though we are distressed to hear of your concerns. This feedback is being carefully reviewed by our team to ensure the necessary corrections are made. Thank you for your constructive comments, and we wish you safe and happy travels ahead.
一分价钱一分货
你可以看出这家酒店曾经辉煌一时，但不幸的是，如今已今非昔比。这里适合短暂过夜之类的。床很小，两个人很难并排躺着。早餐是两片吐司和一块华夫饼。房间很不干净，浴室里总是流水。这家酒店的价格完全合理。
一般
泳池已关闭，酒店老化
一切都非常好
非常舒适
This is a older property and could use a little TLC. It was clean and comfortable. Staff needs to focus on the small things i.e. there was no soap for the shower or sink. Only 1 washcloth, trash can in breakfast room overflowing.
The check in process was terrible. The front desk attendant was clearly not well trained and struggled to check us in. Once he was able to locate our reservation he stated that the card reader was not working for the hold on the room. He ended up waiting for a call from the manager to correct this. Check in took 45 minutes. I am still waiting for the release of $250+ on my account that I was charged for the room, which I had paid for through *******, as well as additional holds for each time he attempted to put a hold on my card. Building was poorly maintained. Only 1 key card worked but you would have to unlock the door several times before it would open. Other guests were having the same problem. Not sure why we had to register our vehicle when there was clearly individuals sleeping in their cars in the parking lot.
The room smelled very strongly of bleach and chemicals that it triggered my asthma. I had to open the window and door to try to air it out. The smell was coming from the bathroom area. The carpets in the room had debris (food crumbs) on them and there were areas of the carpet coming off. The halls also have carpet coming off. Definitely needs a renovation. Not coming back.
For breakfast you could hardly consider it. The only fruit was oranges and they sat there rotted. Milk expired.zero protein. Not even yogurt! Sad!!
I was here to run a conference. The best thing about this place is the remarkable level of customer service and amazing employees--the finest I've ever encountered. Otherwise, everything is broken, closed, stained, or missing. Shame on the owners for letting the facility degrade to this degree.
The bad: When we arrived, there was no running water. We were not informed of this ahead of time . We were not informed at check-in either. The key to one of our rooms only worked half the time. The pool had some clumps of what looked like hair at the bottom. The gym was out of order. The desk chair in one of the rooms was in bad shape and too uncomfortable to use. Breakfast was very limited to mostly carbs and fats. Only protein was hardboiled eggs and yogurt. The staff was cordial but inhelpful with all the problems.
The good: very comfortable beds.