Was there 4 nights , had to ask for clean towels / washcloths, no housekeeper, trash overflowed, and “free breakfast” was toast, waffles and cereal.
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酒店回复: Dear Valued Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn Sanford. We’re disappointed to hear that your stay did not meet your expectations, as our goal is always to provide a memorable and comfortable experience for our guests. We sincerely apologize for the concerns that you may have encountered with the towels and possible trash overload.We’re excited to share that our hotel recently underwent a full renovation, enhancing our rooms, amenities, and overall guest experience. Your comments are invaluable as we continue refining our services, and we’d love the opportunity to welcome you back so you can experience the improvements firsthand. Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future.Best regards,ReyRed Roof ManagementRediResponse Specialist
2.0分
其他
Sheets were absolutely gross. Sticky stuff and weird stains on everything had to sleep with no covers
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酒店回复: Dear Valued Guest,Thank you for taking the time to write a review of your stay at the Red Roof Inn Sanford. I am disheartened to learn about the state of the sheets during your stay. We pride ourselves on maintaining a high level of cleanliness throughout our property, and it's clear we failed in your case.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
5.0分
情侣出游
Amazing value for the recently renovated condition. Clean, modern, comfortable. Half the price of other local motels. Highly recommend
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酒店回复: Dear Valued Guest,Thank you for your wonderful review! We’re delighted to hear that you had a great stay with us at the Red Roof Inn Sanford. It’s especially exciting to know that you enjoyed the renovations and found the rooms clean, modern, and comfortable. We strive to offer competitive pricing and it's fantastic knowing that was a highlight of your stay.We recently completed a full renovation, and it’s fantastic to see that our efforts have made a positive impact on our guests. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Your kind words mean the world to us, and we look forward to welcoming you back for another exceptional stay in the future!Best regards,LeahRed Roof ManagementRediResponse Specialist
1.0分
其他
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From the minute I walked in, I was already "greeted" with an attitude from front desk personel. The bottom of my feet were black from how filthy the floor was in my room. There was blood splatter on the bathroom walls and burn marks on the side of the tub. The quilt was paper thin. When Igrabbed a blanket rolled up on the cubby, it was soiled with urine and excrement.stains. The cleaning lady took it away when i complained and never brought me a clean one. The tv hardly works with only 3 channels, the pool advertised had a large dirty tarp over it
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Sanford. I am incredibly sorry to hear about the experience you faced during your stay. The state of the room, particularly the condition of the floors, bathroom, and bedding and the encounter that you had with the staff are acknowledged. We'll be sure to share your feedback with our team.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,LeahRed Roof ManagementRediResponse Specialist
5.0分
商务出差
Excellent
Totally perfect for my needs .. king bed , ground floor, entry door direct to outside, water pressure superb, service excellent
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酒店回复: Dear Respected Traveler,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Sanford. It's wonderful to hear our hotel perfectly met your needs. We’re thrilled you enjoyed the king bed, ground-floor access, excellent water pressure, and superb service. We strive to provide accommodations that cater to individual preferences, and your positive feedback is truly appreciated.We hope to continue to provide great experiences for you at Red Roof. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,JannaRed Roof ManagementRediResponse Specialist
住得很愉快，非常享受。
淋浴间没有洗手液。吹风机坏了。只有一个座位。床上的被子比床单还薄。加热器无法保持设定温度。早上8点早餐就没什么可选的了。第一次分配的房间钥匙打不开，直到前台工作人员检查后给我们换了房间才能进去。只有一个单杯咖啡壶。
本可以更好，真的可以好得多。房间有股怪味，而且暖气升温很慢。
闻起来像 Sigarro，我要求一间无烟房间。
干净又安静
Was there 4 nights , had to ask for clean towels / washcloths, no housekeeper, trash overflowed, and “free breakfast” was toast, waffles and cereal.
Sheets were absolutely gross. Sticky stuff and weird stains on everything had to sleep with no covers
Amazing value for the recently renovated condition. Clean, modern, comfortable. Half the price of other local motels. Highly recommend
From the minute I walked in, I was already "greeted" with an attitude from front desk personel. The bottom of my feet were black from how filthy the floor was in my room. There was blood splatter on the bathroom walls and burn marks on the side of the tub. The quilt was paper thin. When Igrabbed a blanket rolled up on the cubby, it was soiled with urine and excrement.stains. The cleaning lady took it away when i complained and never brought me a clean one. The tv hardly works with only 3 channels, the pool advertised had a large dirty tarp over it
Excellent
Totally perfect for my needs .. king bed , ground floor, entry door direct to outside, water pressure superb, service excellent