The bedding was clean and cozy. I enjoyed the bathroom mirror and countertop for getting ready. The towels looked and felt clean but smelled a little musty. The hotel had older carpet throughout so I left my shoes on in the room. The area felt safe. Small breakfast area of only two tables and limited choices but it worked.
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酒店回复: Thank you so much for your thoughtful feedback! We're glad to hear you enjoyed the clean and cozy bedding, as well as the bathroom setup. We appreciate you pointing out the areas where we can improve—especially the carpet—as this helps us make the guest experience even better. It’s great to know you felt safe and that the breakfast setup worked for your needs. We truly value your support and hope to welcome you back again soon!
4.0分
家庭亲子
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I was nervous after reading recent reviews about cleanliness but our room was clean and well kept. The bed was comfortable and the whole stay was adequate for two days. The continental breakfast area was well stocked with continental breakfast items and very neat and clean. Staff was very friendly and helpful. The only complaint that we had was the AC in our room was very loud. It definitely cooled the room well but it was just noisy…..much louder than what it should be. Overall, I would recommend staying here if you need something convenient to the Clemson area.
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酒店回复: Thank you so much for your feedback! We're glad to hear you enjoyed your stay and found the room clean, comfortable, and our staff welcoming. We appreciate you mentioning the AC noise — we'll certainly look into it. Thank you for recommending us, and we hope to welcome you back next time you're in the Clemson area!
1.0分
其他
Dirty
“Dirty” Everything had a stain on it towels, bed, pillowcase you name it! Now for the price okay but cleanness should never be sacrificed
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酒店回复: Thank you for your feedback. We are very sorry to hear about the issues with the cleanliness of your room. Please accept our sincere apologies for any discomfort this caused during your stay.We appreciate you bringing this to our attention, and we take your comments seriously. We hope to have the opportunity to welcome you back for a more comfortable experience in the future.Warm regards,Super 8 Hotel Anderson Clemson Area
1.0分
商务出差
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I requested a non smoking room. The entire hotel, except the front desk area smelled like cigarette smoke. It was hard to breathe in The "non smoking room" we was given. We were on a budget and I wasn't able change to a different hotel at the last minute. We only saw one roach when we first opened the room door. We didn't see any more during the stay. We had to ask the front desk for a iron and ironing board because there wasn't one in the room. Going forward I need to budget for a better hotel, and one that is 100 % smoke free.
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. We’re truly sorry to hear that your stay didn’t meet your expectations, and we sincerely apologize for the inconvenience you encountered. Your feedback is extremely valuable to us, as it helps us identify areas where we can improve. We’re always working to provide a cleaner, fresher, and more comfortable environment for all our guests. We appreciate you staying with us and hope you’ll consider giving us another opportunity in the future to provide you with a much better experience.Sincerely,Hotel Management
1.0分
家庭亲子
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I had reserved two rooms so one for myself and one for my brother-in-law and nephew, and when we got to the rooms, my brother-in-law‘s room the sheets were dirty. The pillows were dirty, and the refrigerator was rusted inside. My room, the air conditioner was not really controllable and was continually on cold, my refrigerator is also rusty. The whole entire property needs a complete renovation as it looks like it hasn’t been renovated or the sheets and bed covers. Haven’t been changed in 20 to 30 years. Management was generous enough to give us half a refund on one of the rooms, but we just ate the cost on the other room because we did not wanna stay in there during that night.
1.0分
其他
The time we started there are room was not clear and all they had for breakfast was cereal. I would not stay there again
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for any confusion about the check-in time and understand how that impacted your stay. Regarding breakfast, our current brand standard does not require offering a hot continental breakfast, and we provide cereal and light options instead. We truly regret if this fell short of your expectations and appreciate your understanding. We hope to have the chance to welcome you again and provide a better experience.
2.0分
其他
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You get what you pay for…
There wasn’t much available when we booked our stay and was looking for something affordable. Hotel and room smell like smoke, killed a couple roaches, and bathtub was dirty. Two TVs were in our room but neither worked. Don’t think the mini fridge worked either. Worked in a pinch and beds were surprisingly comfortable.
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酒店回复: Thank you for taking the time to share your experience. We sincerely apologize for the condition of your room and the inconveniences you encountered during your stay. Your feedback about the cleanliness and maintenance is very important to us, and we will address these issues with our team immediately. We’re glad to hear the beds were comfortable and that the room served its purpose, but we regret that other aspects fell short. We appreciate your honesty and hope you’ll consider giving us another chance to provide a better stay in the future.
2.0分
情侣出游
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Room was musty and moist. Like it had been shut up with no AC for a couple years. AC fan didn't work, only blew full blast, but at least it was cold. Hallway was humid and fans going. Some parts seemed very old, dingy, and unkempt. Definitely price gouging for the room during the big concert. On a positive note, the all the light fixtures were updated and had usb plugs.
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酒店回复: Thank you for sharing your experience with us. We sincerely apologize for the musty and humid conditions in your room and hallway, as well as the issues with the AC fan. This is certainly not the level of comfort we aim to provide, and we are addressing these concerns with our maintenance team right away. On a brighter note, we’re glad you appreciated the updated light fixtures and USB plugs, and we hope these small touches added some convenience to your stay. We truly value your feedback and hope to have the opportunity to welcome you back for a much improved experience.
1.0分
朋友出游
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Checked in and given room key but when I opened door, woman was in room eating! Plus, it was a smoking room and stunk!! Went back to front desk and asked what was going on. That was the cleaning lady. Ridiculous!!! Given a non-smoking room but room was dark and dirty. Should have NO STARS!!!
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酒店回复: Thank you for bringing this to our attention. We sincerely apologize for the confusion and discomfort you experienced upon arrival. Please note that the smoking room was assigned based on the original booking, but we were happy to provide you with a non-smoking room at no additional charge. We regret that the room did not meet your expectations in terms of cleanliness, and we are addressing these concerns with our housekeeping team. Your feedback is very important to us, and we hope to have the chance to provide you with a much better experience in the future.
干净整洁，令人愉悦的状态
The bedding was clean and cozy. I enjoyed the bathroom mirror and countertop for getting ready. The towels looked and felt clean but smelled a little musty. The hotel had older carpet throughout so I left my shoes on in the room. The area felt safe. Small breakfast area of only two tables and limited choices but it worked.
I was nervous after reading recent reviews about cleanliness but our room was clean and well kept. The bed was comfortable and the whole stay was adequate for two days. The continental breakfast area was well stocked with continental breakfast items and very neat and clean. Staff was very friendly and helpful. The only complaint that we had was the AC in our room was very loud. It definitely cooled the room well but it was just noisy…..much louder than what it should be. Overall, I would recommend staying here if you need something convenient to the Clemson area.
Dirty
“Dirty” Everything had a stain on it towels, bed, pillowcase you name it! Now for the price okay but cleanness should never be sacrificed
I requested a non smoking room. The entire hotel, except the front desk area smelled like cigarette smoke. It was hard to breathe in The "non smoking room" we was given. We were on a budget and I wasn't able change to a different hotel at the last minute. We only saw one roach when we first opened the room door. We didn't see any more during the stay. We had to ask the front desk for a iron and ironing board because there wasn't one in the room. Going forward I need to budget for a better hotel, and one that is 100 % smoke free.
I had reserved two rooms so one for myself and one for my brother-in-law and nephew, and when we got to the rooms, my brother-in-law‘s room the sheets were dirty. The pillows were dirty, and the refrigerator was rusted inside. My room, the air conditioner was not really controllable and was continually on cold, my refrigerator is also rusty. The whole entire property needs a complete renovation as it looks like it hasn’t been renovated or the sheets and bed covers. Haven’t been changed in 20 to 30 years. Management was generous enough to give us half a refund on one of the rooms, but we just ate the cost on the other room because we did not wanna stay in there during that night.
The time we started there are room was not clear and all they had for breakfast was cereal. I would not stay there again
You get what you pay for…
There wasn’t much available when we booked our stay and was looking for something affordable. Hotel and room smell like smoke, killed a couple roaches, and bathtub was dirty. Two TVs were in our room but neither worked. Don’t think the mini fridge worked either. Worked in a pinch and beds were surprisingly comfortable.
Room was musty and moist. Like it had been shut up with no AC for a couple years. AC fan didn't work, only blew full blast, but at least it was cold. Hallway was humid and fans going. Some parts seemed very old, dingy, and unkempt. Definitely price gouging for the room during the big concert. On a positive note, the all the light fixtures were updated and had usb plugs.
Checked in and given room key but when I opened door, woman was in room eating! Plus, it was a smoking room and stunk!! Went back to front desk and asked what was going on. That was the cleaning lady. Ridiculous!!! Given a non-smoking room but room was dark and dirty. Should have NO STARS!!!