酒店回复: Dear Ms. Amy,Thank you for choosing Comfort Suites Columbia Gateway for your recent visit. We’re delighted to hear that you enjoyed your stay and appreciated our customer service, clean accommodations, and convenient location.Our team takes great pride in providing each guest with attentive care and a comfortable experience, so it's especially rewarding to know that our efforts made a positive impact during your stay.We truly value your feedback and look forward to welcoming you back for another exceptional visit soon.Warm regards,Jean SedlakComfort Suites Columbia Gateway
酒店回复: Dear Ms. Amber, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Columbia Gateway. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued Choice Privileges member. so that we can provide exceptional experiences for our guests. Jean Sedlak Sales Manager
5.0分
其他
原文
翻译提供方：Google
房间布局很好，电视和床之间留有一定距离。感觉很宽敞，床也很舒服。
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酒店回复: Dear Terence,Thank you for choosing Comfort Suites Columbia Gateway for your recent stay. We’re thrilled to hear you had a positive experience and appreciated our customer service, clean rooms, and convenient location. We take great pride in treating every guest with the care and respect they deserve, and it’s rewarding to know our efforts made a difference for you.We look forward to welcoming you back for another great stay in the future.Warm regards,JeanDirector of Sales
4.0分
家庭亲子
原文
翻译提供方：Google
工作人员很友好，但有点少。清洁服务很棒。免费早餐也很棒。
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酒店回复: Dear Jean, Thank you for choosing Comfort Suites Columbia Gateway for your stay. We’re delighted to hear you had a positive experience and that you enjoyed our customer service, clean rooms, and convenient location. We take great pride in treating every guest the way we would want to be treated, and it’s always rewarding to know our efforts made a difference. We look forward to welcoming you back for another great stay in the future. Warm regards, Jean Director of Sales Comfort Suites Columbia Gateway
1.0分
商务出差
原文
翻译提供方：Google
不推荐
3.0分
家庭亲子
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The lobby smelled like dirty mop. The parking lot is very small and can’t accommodate guest parking at night (after 11pm). The rooms lighting was extremely dim.
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酒店回复: Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience with the lobby cleanliness, parking, and room lighting. Your comments are important to us, and we’ll be reviewing them with our housekeeping and maintenance teams to ensure these concerns are addressed promptly.We truly appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide you with a more comfortable stay in the future.Best regards,
1.0分
其他
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Most horrible hotel ever
Breakfast was not good at all. They only had orange juice and the machine wouldn’t work. The oranges didn’t look ripe. The condiments were not refilled, the trash was full.
The pool was extremely cold and small.
Parking was minimal.
Fist rooms smelled like trash. Receptionist was so rude and had an attitude because I kindly asked for another room then began to speak to her co-worker in another language.
I had to swipe my card multiple times because she forgot to take the deposit.
You had to ask for room service, which I did. We got a few new towels but bedding wasn’t changed, trash wasn’t changed, toilet paper was refilled.
Shower handle was broke. We had to wait until the next day to get fixed, room phone didn’t work and was never address as I called and advised, shower had multiple broken wall panels.
Had to go get my own toilet paper as I was advised housekeeping wasn’t in. I was advised of the same for additional towels & wash clothes.
The sofa bed was sunken in.
The microwave smelled disgusting.
Staff was not friendly. People rarely spoke except for one young lady at the desk.
Drawers were dirty, bathroom wasn’t too clean. I went to the store and got Lysol wipes to clean everything.
Curtains had holes in them. Light with turned on but don’t know what it worked. We had to manually turn in most lights.
We sprayed the bedding with tea tree oil.
I’ve stayed in many of hotels and I could not believe this nasty place.
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酒店回复: Dear [Guest Name],Thank you for taking the time to share your feedback regarding your recent stay. I sincerely apologize that your experience did not meet expectations and for the many inconveniences you encountered during your visit.We truly regret hearing about the issues you faced with cleanliness, maintenance, and service. This is not the standard we strive to uphold, and your comments have been shared with our management and housekeeping teams for immediate review and correction.Thank you again for bringing these matters to our attention. Your feedback helps us improve, and we hope to have another chance to provide you with the quality experience you should always expect from us.
3.0分
商务出差
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Just an ok stay…
Staff was pleasant, but rooms are very dated with the bathtub peeling. I also had to request that the bed linens be changed as they smelled like urine. I’ve also been itching since my stay.
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酒店回复: Hello Ms Shamara,Thank you for bringing these concerns to our attention. I’m very sorry to hear about the issues you experienced during your stay. What you described is not the standard we strive to maintain, and I sincerely apologize for the condition of your room and the inconvenience this caused.We take matters of cleanliness and guest comfort very seriously. I have shared your comments with our housekeeping and maintenance teams so that a full inspection and corrective action can be taken immediately.Please feel free to reach out to me directly at [your contact information] so we can discuss this further and work toward making it right.Kind regards,
5.0分
其他
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You won't be disappointed
The front desk staff was very friendly. The breakfast was delicious. I wish they had bacon though. Other than that we enjoyed our stay. I will definitely stay here again
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酒店回复: Dear Melanie, Thank you for choosing Comfort Suites Columbia Gateway for your stay. We’re delighted to hear you had a positive experience and that you enjoyed our customer service, clean rooms, and convenient location. We take great pride in treating every guest the way we would want to be treated, and it’s always rewarding to know our efforts made a difference. We look forward to welcoming you back for another great stay in the future. Warm regards, Jean Director of Sales Comfort Suites Columbia Gateway
适合过夜住宿的好地方。
为赶飞机离开巴尔的摩华盛顿国际机场 (BWI) 而入住的一晚
前台工作人员非常热情友好！酒店很干净，房间也很干净。我们只住了一晚赶飞机，强烈推荐这家酒店。
我的房间很脏。沙发和地毯上布满神秘的污渍和污垢。吹风机融化了，无法再使用。浴缸里装满水时，淋浴器一直发出很大的哨声。提供的抹布上有头发。更不用说游泳池正在“翻新”，而这正是我预订这家酒店的主要原因之一。酒店位置最不方便，必须穿过社区才能到达卡车司机危险停车区的后面。我拍了照片给工作人员看，他们说我会拿回我的钱，但我还在等退款。再也不会回到这家酒店了。
房间布局很好，电视和床之间留有一定距离。感觉很宽敞，床也很舒服。
工作人员很友好，但有点少。清洁服务很棒。免费早餐也很棒。
不推荐
The lobby smelled like dirty mop. The parking lot is very small and can’t accommodate guest parking at night (after 11pm). The rooms lighting was extremely dim.
Most horrible hotel ever
Breakfast was not good at all. They only had orange juice and the machine wouldn’t work. The oranges didn’t look ripe. The condiments were not refilled, the trash was full.
The pool was extremely cold and small.
Parking was minimal.
Fist rooms smelled like trash. Receptionist was so rude and had an attitude because I kindly asked for another room then began to speak to her co-worker in another language.
I had to swipe my card multiple times because she forgot to take the deposit.
You had to ask for room service, which I did. We got a few new towels but bedding wasn’t changed, trash wasn’t changed, toilet paper was refilled.
Shower handle was broke. We had to wait until the next day to get fixed, room phone didn’t work and was never address as I called and advised, shower had multiple broken wall panels.
Had to go get my own toilet paper as I was advised housekeeping wasn’t in. I was advised of the same for additional towels & wash clothes.
The sofa bed was sunken in.
The microwave smelled disgusting.
Staff was not friendly. People rarely spoke except for one young lady at the desk.
Drawers were dirty, bathroom wasn’t too clean. I went to the store and got Lysol wipes to clean everything.
Curtains had holes in them. Light with turned on but don’t know what it worked. We had to manually turn in most lights.
We sprayed the bedding with tea tree oil.
I’ve stayed in many of hotels and I could not believe this nasty place.
Just an ok stay…
Staff was pleasant, but rooms are very dated with the bathtub peeling. I also had to request that the bed linens be changed as they smelled like urine. I’ve also been itching since my stay.
You won't be disappointed
The front desk staff was very friendly. The breakfast was delicious. I wish they had bacon though. Other than that we enjoyed our stay. I will definitely stay here again