The room was nice and clean but the toilet did not flush well at all and the sink was backing up. On another note the breakfast was terrible. We ended up going out to get breakfast. Other than waffles the hot food tasted nasty.
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酒店回复: Hello Joseph,Thank you for your feedback regarding your recent stay. We're glad to hear you found your room clean and enjoyable. Your comments about the toilet and sink issues, as well as your breakfast experience, have been noted for our team to review. We continuously strive to improve our offerings, and feedback like yours is invaluable in that process. We appreciate you taking the time to share your thoughts.
1.0分
其他
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The property was easy to access from the highway. When we arrived we were given a room which when we tried to enter, we were greeted by the guest already staying in the room.
The hallways and stairwells were not clean. The sink in the bathroom had brown crud around the drain. The shower chair (accessible room) had black growth around the bottom of the legs. When checking out, I wanted a receipt, and the person working said it was emailed to me. He was only half awake and making no effort to provide what I wanted.
We have stayed at several Country Inn and Suites. This is the only one we have had issues with.
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酒店回复: Hello Rebecca,Thank you for sharing your feedback regarding your recent stay. We're glad to hear that the property was easily accessible for you. Your concerns about cleanliness and service have been noted and will be addressed with the appropriate teams to ensure our standards are upheld. We appreciate your loyalty to Country Inn and Suites and hope you’ll consider staying with us again in the future to experience the service and cleanliness that we strive to provide.
3.0分
其他
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Nice hotel, but has some issues
The sink in the bathroom did not drain well. The bathroom wall had too much paint flaking off the walls. We stayed there 5 nights they should have given us a better room. Not sure if I would stay here again. The workers there were nice and professional but our room should have been more professional
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酒店回复: Hello Timothy,Thank you for your feedback regarding your recent stay. We appreciate your comments about the staff's professionalism, but we understand your concerns about the maintenance issues you experienced. Your observations about the bathroom sink and wall condition will be shared with our management team for their consideration. We strive to provide a high level of comfort and will use your insights to improve our services for future guests. We hope you will reconsider and give us another chance in the future.
5.0分
其他
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The staff at this hotel were amazing. The staff at front desk and housekeeping were all really friendly. I felt safe and I had a restful sleep. My room was very clean. There were many dining options near the hotel in walking distance which made this very convenient. There were lots of parking in well lit area. I enjoyed eating breakfast at this hotel which had choices of hot or cold breakfast. I will definitely stay here again.
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酒店回复: Hello Helen,Thank you for your wonderful feedback! We are thrilled to hear that our friendly staff, clean accommodations, and convenient dining options contributed to a restful stay. Your comments about the parking and breakfast options are greatly appreciated, as we strive to provide a welcoming experience for all our guests. We look forward to welcoming you back on your next visit!
1.0分
其他
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There was a mistake when booking with ******* and I was charged for 2 rooms. The girl at desk realized the mistake, took the extra pair of keys and canceled for that room. The hotel had very few people that night. My refund was never applied back to my account and Rxpedia talked to manager next day and he refused to give refund on room that I no longer had key access to. I usually stay here when in town but never again.
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酒店回复: Hello Helen,Thank you for sharing your feedback. We understand the frustration that can arise from booking issues, and while we strive to ensure a seamless experience, we encourage guests to reach out to management concerning billing discrepancies for assistance. Your insights are invaluable, and we hope you'll reconsider your choice to stay with us in the future.
5.0分
家庭亲子
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Good hotel. Only gripe was we found a pair of dirty underwear in the b8ble drawer. Pretty gross but reported it to the front desk and after about 15 minutes she came and took them. Other tganbtgst tge hotel was fine. Tons of restaurants within walking distance. We thought about checking out the pool but the extremely blue water made us reconcider.
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酒店回复: Hello David,Thank you for sharing your feedback. We appreciate your understanding regarding the issue you encountered and are glad you found our location convenient with numerous dining options nearby. The pool's maintenance is a priority for us, and we will ensure that it meets the expectations of our guests. Your insights are valuable in helping us enhance our services for a better experience in the future. We hope to welcome you back to enjoy all that our hotel has to offer.
4.0分
其他
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Good with a few improvements needed
Nice property and clean. Good value for the money. My room was spacious and clean. Breakfast was about average for a motel breakfast. I heard minimal noise from the street and otber rooms. Microwave and frig in room. Friendly checkin, but no one there at check out. Things to improve on: shower diverter did not work 100% so not as much shower stream as should be, hard bed, don't like them putting a hundred dollar hold on credit card for "incidentals".
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酒店回复: Hello Pamela,Thank you for your feedback. We're pleased to hear that you enjoyed the cleanliness of the property and found good value in your stay. Your comments regarding the shower diverter, bed comfort, and the credit card hold will be noted for consideration in our ongoing efforts to enhance guest experiences. We appreciate your insights and hope your travels bring you back to the area in the future.
4.0分
情侣出游
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Friendly staff! Room was mostly comfortable aside from it feeling humid even with a/c running. Bathroom faucet handle was difficult to turn on & off, which will be reported to maintenance.
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酒店回复: Hello Beverly,Thank you for your feedback. We're glad to hear that you found our staff friendly and your room comfortable overall. We appreciate you bringing the bathroom faucet issue to our attention, as maintaining our facilities is important to us. Your comments regarding the humidity will also be noted, as we strive to create the most pleasant environment for our guests. We hope to welcome you back in the future for an even better experience.
1.0分
商务出差
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I was originally going to give it a firm 3 star, but the longer I stayed the worse it got. The fridge was unlevel, and the toilet was pretty much unusable. On the last day I found some kind of bug in the room on one of their lamps. The worst part about all of this, was that there was no one to tell these problems about. They have maybe one desk clerk that speaks English. The others made it very obvious that they just don't speak it. They were only able to grasp very simple English at best. When I went to check out, the procedure was to put the keycard in a fishbowl with no attendant. They didnt even give me a receipt. I'll never stay at a country inn again, and Ill make sure to check my bags when i get home for these bugs that I found on the 5th floor of a hotel building (pictures provided).
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酒店回复: Hello Damon, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
还可以吧。
Anderson stay
The room was nice and clean but the toilet did not flush well at all and the sink was backing up. On another note the breakfast was terrible. We ended up going out to get breakfast. Other than waffles the hot food tasted nasty.
The property was easy to access from the highway. When we arrived we were given a room which when we tried to enter, we were greeted by the guest already staying in the room.
The hallways and stairwells were not clean. The sink in the bathroom had brown crud around the drain. The shower chair (accessible room) had black growth around the bottom of the legs. When checking out, I wanted a receipt, and the person working said it was emailed to me. He was only half awake and making no effort to provide what I wanted.
We have stayed at several Country Inn and Suites. This is the only one we have had issues with.
Nice hotel, but has some issues
The sink in the bathroom did not drain well. The bathroom wall had too much paint flaking off the walls. We stayed there 5 nights they should have given us a better room. Not sure if I would stay here again. The workers there were nice and professional but our room should have been more professional
The staff at this hotel were amazing. The staff at front desk and housekeeping were all really friendly. I felt safe and I had a restful sleep. My room was very clean. There were many dining options near the hotel in walking distance which made this very convenient. There were lots of parking in well lit area. I enjoyed eating breakfast at this hotel which had choices of hot or cold breakfast. I will definitely stay here again.
There was a mistake when booking with ******* and I was charged for 2 rooms. The girl at desk realized the mistake, took the extra pair of keys and canceled for that room. The hotel had very few people that night. My refund was never applied back to my account and Rxpedia talked to manager next day and he refused to give refund on room that I no longer had key access to. I usually stay here when in town but never again.
Good hotel. Only gripe was we found a pair of dirty underwear in the b8ble drawer. Pretty gross but reported it to the front desk and after about 15 minutes she came and took them. Other tganbtgst tge hotel was fine. Tons of restaurants within walking distance. We thought about checking out the pool but the extremely blue water made us reconcider.
Good with a few improvements needed
Nice property and clean. Good value for the money. My room was spacious and clean. Breakfast was about average for a motel breakfast. I heard minimal noise from the street and otber rooms. Microwave and frig in room. Friendly checkin, but no one there at check out. Things to improve on: shower diverter did not work 100% so not as much shower stream as should be, hard bed, don't like them putting a hundred dollar hold on credit card for "incidentals".
Friendly staff! Room was mostly comfortable aside from it feeling humid even with a/c running. Bathroom faucet handle was difficult to turn on & off, which will be reported to maintenance.
I was originally going to give it a firm 3 star, but the longer I stayed the worse it got. The fridge was unlevel, and the toilet was pretty much unusable. On the last day I found some kind of bug in the room on one of their lamps. The worst part about all of this, was that there was no one to tell these problems about. They have maybe one desk clerk that speaks English. The others made it very obvious that they just don't speak it. They were only able to grasp very simple English at best. When I went to check out, the procedure was to put the keycard in a fishbowl with no attendant. They didnt even give me a receipt. I'll never stay at a country inn again, and Ill make sure to check my bags when i get home for these bugs that I found on the 5th floor of a hotel building (pictures provided).