酒店回复: Dear Guest, We sincerely apologize for the disappointing experience you described and the multiple concerns you encountered during your stay. We strive to maintain a clean, welcoming, and comfortable environment for all guests, and we regret that your impression did not reflect that commitment. We also regret the lack of responsiveness you experienced, as this falls short of the courteous and attentive service we aim to provide. Additionally, we’re sorry that our grab-and-go breakfast did not meet your expectations. It’s designed to offer a quick and convenient start to the day, though we understand some guests prefer more variety. Your feedback will be shared with our team to ensure the areas you’ve highlighted receive proper attention. While we cannot change your recent experience, we hope you will consider giving us another opportunity to provide a more positive, seamless visit.Sincerely,Hotel Management

酒店回复: Dear Syreena,Thank you for sharing your experience! We are thrilled to hear that your initial uncertainty turned into a positive stay, and we are especially glad you had a great check-in experience. We’ll be sure to pass on your kind words to our team. We look forward to welcoming you back to Extended Stay America!Sincerely,Hotel Management

酒店回复: Dear Michele, We appreciate your feedback and regret that your morning was disrupted earlier than expected. Ensuring a relaxing and comfortable stay is important to us, and we will address this with our team to ensure better coordination. We also understand the importance of maintaining a fresh and modern environment and are continuously working on enhancements to improve the overall experience. Your input helps us refine our services, and we truly value it. We hope you will consider staying with us again, as we would love the opportunity to provide a more seamless and enjoyable visit in the future.Sincerely,Hotel Management

酒店回复: Dear Guest, We’re sorry to hear that your experience fell short of expectations. It’s disappointing to learn that you encountered difficulties with our service and internet connectivity, as both are areas we aim to maintain at a high standard. Your comments have been shared with the concerned teams to ensure proper attention is given to improving guest interactions and network reliability. We value your feedback and hope to provide a more seamless stay in the future.Sincerely,Hotel Management

酒店回复: Dear Coach, Please accept our apologies for not providing exceptional hospitality in all aspects during your visit. It is never our intention to disappoint a guest, and your feedback is very important to us. We hope we will have another occasion to exceed your expectations and to welcome you back soon. Thank you again, and safe travels.Sincerely,Hotel Management

酒店回复: Dear Guest, We are genuinely sorry that the lobby’s condition and overall presentation did not meet your expectations and left you feeling uncomfortable continuing with your plans. We also apologize for the difficulty you experienced when trying to reach someone and for the frustration with your refund request. Your comments have been shared with the leadership team so we can review areas that may need closer attention. We hope you will consider giving us another opportunity in the future for a visit that feels more welcoming and reassuring.Sincerely,Hotel Management

酒店回复: Dear Guest, We’re sorry to hear about the challenges you experienced during your stay. It’s concerning that you arrived in a room that wasn’t adequately prepared and had to request basic supplies from the front desk. We also regret that your room was not refreshed as expected later in the day, and that the condition of the hallway and overall atmosphere added to your disappointment. This is not the level of comfort or upkeep we strive to provide, and your comments have been shared with our housekeeping team for prompt attention. We appreciate you bringing this to our attention and hope you will consider giving us another opportunity in the future to deliver a much better experience. Sincerely,Hotel Management

酒店回复: Dear Guest, We’re sorry to learn that your visit did not meet expectations. It’s disappointing to hear about the cleanliness concerns and the limited breakfast selection you experienced. Please know your comments have been shared with our team for careful review as we continue working to enhance guest comfort and satisfaction. We appreciate your feedback and hope you will consider giving us another opportunity to deliver a more pleasant stay in the future.Sincerely,Hotel Management