酒店回复: Dear Valued Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn Buffalo – Hamburg/ I-90. I was saddened to read that your stay fell short of your expectations due to the bugs you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. The issues you described, including the cleanliness and the safety concerns are not reflective of our standards. We also appreciate you mentioning the clean sheets and functioning air conditioning.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Sincerely,AnnRed Roof Management RediResponse Specialist
酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Buffalo – Hamburg/ I-90. I am deeply sorry to hear about the unacceptable condition of your room and the disappointing service you received. The cleanliness issues you described are certainly not up to our standards, and I understand your frustration with the response you were given when you reported the problem. Please accept my sincere apologies for this experience. We will be taking your comments into consideration to make improvements for all our guests in the future.We wish you all the best in your future travels.Sincerely,SharmaRed Roof Management RediResponse Specialist
酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Buffalo – Hamburg/ I-90. I am incredibly sorry to hear about the unacceptable condition of your room and the terrifying security breach you experienced. The issues with the damaged bathroom door, stained sheets, and attempted break-in are completely disheartening and fall far short of our standards. I am sharing your feedback with management to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We're so sorry to lose your business but respect your decision. Wishing you better travels ahead.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
酒店回复: Dear Hotel Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Buffalo - Hamburg - I-90. We regret to hear about your experience during your 13-night stay. We understand your disappointment about the lack of a refrigerator in your Standard King room and the inflexibility about a temporary solution. We are actively reviewing our policies and property upkeep to ensure a more comfortable experience for our guests in the future.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. I understand your concerns, and I want to assure you that we're committed to providing a positive experience for all our guests. We hope you'll give us another chance to show you the Red Roof difference on your next trip.Very truly yours,JMRed Roof Management RediResponse Specialist
1.0分
其他
原文
翻译提供方：Google
房间很脏
淋浴坏了
电视坏了
而且我不得不睡在毯子上，床单上还有污渍
我会打电话要求退款或退款
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Buffalo – Hamburg/ I-90. I sincerely apologize for the issues you encountered during your recent stay. It is disheartening to learn that the condition of your room did not meet your expectations as well as the issues you had with the amenities. Your feedback is invaluable and we will be addressing these issues immediately to prevent recurrence. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
3.0分
情侣出游
原文
翻译提供方：Google
房间破旧不堪，脏兮兮的。没有卫生纸。吹风机又旧又臭。我一点也不喜欢。我再也不会来了。
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酒店回复: Estimado huésped,Gracias por compartir su experiencia en Red Roof Inn Buffalo – Hamburg/ I-90. Lamentamos los problemas que experimentó con su habitación, en particular con los artículos de aseo y las comodidades. También lamentamos el olor que notó.Abordaremos estos problemas con nuestro personal para asegurar que se implementen mejoras. Gracias por elegir Red Roof. Esperamos que considere visitar uno de nuestros otros hoteles de la marca, donde nos dedicamos a garantizar una estancia más placentera.Atentamente,ViktorGerencia de Red RoofEspecialista en RediResponse
网络不好用
非常棒且价格实惠的酒店/汽车旅馆。员工非常友好且知识渊博。地理位置优越，酒店附近10分钟路程内有很多餐馆。也允许携带宠物。
员工友善，允许携带宠物。
非常脏，看起来不安全。人行道上到处都是粪便，浴室瓷砖污渍斑斑，还有霉菌和虫子。我去移动电话，结果电话根本没接通。我们要求退房。入住时没人，我们不得不四处寻找。不过床单很干净。空调也不错。
不推荐这家酒店。尤其是考虑到我付的价格。网上的照片和实际入住体验完全不一样。
我们房间的地板黏糊糊的，摸起来很脏，浴室里有一处看起来像是凳子。我们叫工作人员打扫那个地方，结果他递给我丈夫一把拖把，拖把和地板一样脏。这已经是我们第二次在Red Roof体验糟糕了——以后再也不来了！
我们走进一间浴室有凹痕的房间，看起来像是被人砸过的，床单上也沾满了污渍。我其实还能应付，但后来有人在凌晨3点用钥匙打开了我的房间，试图闯入。那是我一生中最恐怖的一晚。哦，对了，还要感谢红屋顶酒店，让我以全价入住了如此美好的住宿。我永远都不会再住红屋顶酒店了，而且我会尽力阻止别人住在那里。
无法联系前台，即使用自己的手机也打不通。没有装冰块的塑料袋，肥皂、洗发水和护发素的分配器也空了。房间里有一块肥皂。制冰机和自动售货机的角落很脏。入住手续办理顺利。
酒店还行。马桶冲水困难。浴室地板很软。床还行，但两个人睡不够枕头。
在标准大床房住了13晚，房间没有冰箱。即使住的时间很长，他们也暂时不放冰箱。外墙和房间需要一些细心的维护，到处都是脱落的油漆和灰泥。
房间很脏
淋浴坏了
电视坏了
而且我不得不睡在毯子上，床单上还有污渍
我会打电话要求退款或退款
房间破旧不堪，脏兮兮的。没有卫生纸。吹风机又旧又臭。我一点也不喜欢。我再也不会来了。